Lakeside Service Company, Inc.

I have amended my previous one star review because I have been repeatedly assured by the owners of Lakeside that internal procedural changes have been put in place regarding the manner in which Lakeside dispatches plumbers in emergency plumbing situations. My previous reason for my one star review dealt with the unfortunate occurrence regarding me obtaining a plumber in a timely manner during a true plumbing emergency. Secondly, I recently had Lakeside come to my home in order to service duct work that was beginning to fall from a furnace that Lakeside had installed in 2006. The repair to the duct work was handled in very professional manner and looks to have been done well. I have since re-​engaged with Lakeside and have reinstated my monthly service contract for furnace maintenance and air conditioning maintenance. I am very hopeful that this time around, my relationship with Lakeside will prove to be a beneficial professional relationship for me and that my heating and cooling needs will be taken care of in a helpful, professional and competent manner. Also, I very much respect the manner in which Lakeside has tried to rectify the mistakes of the past with me as a customer, and I appreciate that they appear to care about their reputation and that when they make a mistake they «man up» and own it, and then try to fix the problem. That is more than many, if not most companies do today.

We bought a house with an existing A/​C system originally installed by Lakeside Service, which was 7 years old. The A/​C system had a 5 year warranty, but essentially died at 7 years old. After having Lakeside out to see if they could fix it, it was determined it needed to be replaced. A Lakeside Service representative gave us an estimate of approximately $ 2500 more than the original entire install cost 7 years ago. Now this seems crazy, especially considering they could re-​use some of the existing supports and the labor should’ve been reduced, but what do I know. When asked if there was a discount for replacing THEIR installed system that died in 7 years, they offered to take off $ 300. So we are looking at ~$ 5200 to replace their failed system. I called another company, which promptly came out and offered to replace it with a better, more expensive system than Lakeside was going to use, and offered it at an installed price of $ 1200 less than Lakeside’s «reduced» price and also has a 10 yr guarantee on the unit and lifetime on the install.
I suggest getting a second look at any expensive work they offer.