Impressive Marble & Granite

A coworker recommended them so I thought I’d give them a try. At first it went smooth but it’d be a while before they’d get the job done. So after 5 months of waiting and hearing nothing from them if they were going to be coming out the day they promised 5 months earlier, I called, they’d be out. The crew showed up, did a great job but the backsplash didn’t get milled down ¾ like we paid for. So after trying multiple times to get ahold of someone, a month later we finally got them to come back out. They took it off, took it back to the shop with no idea when they’d be back. So we had to call and find out. I guess it was not that big of a deal but it got worse. The day the crew came and removed the backsplash, they scratched my brand new $ 200 faucet and didn’t tell us. So after I called to see when they’d be back out to finish the job, I told them about the faucet. Was told it’d be brought to their attention and she’d call back. Of course she nor the owner never did. After 2 weeks, they called to see if it was ok to come a certain day and they came. They then proceeded to be rude and short with me after saying something about the faucet replacement. They asked for the model # and other information on the faucet but then proceeded to ask for the box and that they’ll be taking the old faucet for resale! It’s been since November 10^th and haven’t heard a single thing about my faucet replacement a month+ later. My granite looks great but worth it, I don’t know. 6 months to get it put in from start to finish, absolutely no contact whatsoever on their part, and a damaged faucet that I’m still waiting for. If you want great granite without any clue on when, or who or anything and wait 6+ months for it (I’m going on 7 months) and damage to your stuff the owner clearly doesn’t care about customers then this is your place. I’m so disappointed that this happened to me since so many others had good experiences. I guess I assumed the owner would’ve called and apologized on the backsplash, lack of communication, and my faucet, but that would be the right thing to do.

Used nick at impressive for my kitchen and bath redo… great job, lowest quote I got but quality is perfect… it is a small local business so there is a wait for an installation date, but worth the wait for me! Robin in the office was very patient with my questions and nick was a perfectionist on the job site. Highly recommend

I hired Nick to do about 54 square feet of granite counter top and was overall very pleased with the transaction. His price was about 20% lower than two other estimates I got and he does good quality work. He is a one man operation with a small crew of assistants for the heavy lifting, so expect things to proceed at a slower pace. It pays to call and follow up to make sure that your job is on track and that the schedule has not changed. But in the end, he delivers as promised. I’d definitely use his services again.