All Star Moving

DO NOT USE THIS COMPANY!!!
Should have checked these reviews before deciding on a moving company!
My husband and I moved our things out of our house to a storage. Took us all but maybe 3 hours total to load, drive to the storage and unload with just the 2 of us. It took 3 guys from this company 4 hours just to load their truck at the storage and another 2 hours to unload at our new place (NO EXAGGERATION!). My husband found them just standing around and chit-​chatting at one point. He was so irriated he started moving the things out of the truck himself!
ABSOLUTELY DO NOT USE THIS COMPANY!!! UNPROFESSIONAL AND WASTE OF MONEY AND TIME!!! BBB SHOULD ban them from business!!! TOTAL SCAM ARTISTS!!!

do not use!!! charged arm and leg!!! very unhappy with move!

DO NOT USE THIS COMPANY!!!
You definitely get what you pay for. They barely got my piano out of my basement and did so by completely turning it on its side. The person on the phone assured me they were experienced in moving pianos, although the crew was clueless and didn’t even know they had to move a piano that day. One of the crew didn’t even work for the company but was a friend of an employee who offered to work that day for some extra cash. As they were hauling up the stairs, I had to walk away because I was too freaked out watching them struggle.
They hit doors and walls with furniture. One guy even knocked off a piece of popcorn ceiling while moving the mattress.
Yes, they are cheap, but spend the extra $ 15 an hour and get a professional company. It is not worth it!

SCAMMERS!!! DO NOT USE THESE MOVERS!!! They will scam you out of your money, over charge you, and promise you refunds that you will NEVER get! I have been hung up on twice, and even when I called and asked for the owners name they laughed and wouldn’t give it to me! They promised me a 2 hour minimum over the phone, then charged me a 3 hour min, in which they said, «sorry, thats policy after the 15^th!» … I called and got the movers scheduled on the 20^th!!! NO ONE told me about a 3 hour min and they REFUSE to help or do ANYTHING! Promised a refund an NOTHING! PLEASE PLEASE PLEASE DO NOT WASTE YOUR MONEY ON THESE MOVERS!!!

Not a professional company by any stretch! The 2 that did most of the work were polite and tried and worked diligently. The boss man spent most of the time on the
complaints: way too much damaged stuff and damage to the house we moved into. The biggie OVERCHARGING AFTER THE WORK WAS DONE. i confirmed the price 2 times by phone, the day I set up and the day before for confirmation. i had others scheduled too and would have definitely gone with others if his price was quoted before the job. They use social media to advertise their business and I told Txx ripping people off when you DEPEND so heavily on social media for your income is a REALLY BAD IDEA. They advertise multi times daily on craigslist and say BBB accredited which is not true. They have a total of 5 entries, all complaints of poor service and other let’s just say non professional
BBB complaint will be 6. Avoid this company. You will be much better served ANYWHERE else.

DO NOT USE THIS COMPANY! I wish I would have read the reviews before my mother hired them to move her. This company does not care about their customers. If you hire them, READ that contract because they have so many loopholes to cover them if anything happens. They overcharge, change their rates, etc, all what the other reviewers have said. Can’t get management to call you so you have to keep calling over and over and when you do get a hold of them, they are dismissive and down right rude. A laptop in a black leather bag came up missing. It was put to the side as my mother was planning to take that with her in her own car along with her. It was sitting on top of the black duffel bag that held all of her toiletries. She didn’t think anything about it and assumed it was just placed on the truck. Well the duffel bag made it to the new apartment but not the laptop and case. Nobody at this company wants to claim responsibility and they would like us to believe that the duffel bag just magically appeared at the new apartment. None of the 3 guys that were there claim to have seen or touched it. SOMEONE at that company had to physically touch the laptop to move the black duffel bag. The supervisor, Ken, claimed they are members of the Better Business Bureau and have an A rating. They are not members and they have an F rating. Take my advice, use a different company to move your items.

Hidden fees, overcharging and management deliberately holds up the movers by calling them every 20 minutes in order to make more money, as they charge hourly. Management will not return phone calls, either. Do NOT use this company.

I hired All Star moving company to move my family and I on February 3, 2014. The movers arrived over two hours late which was annoying but in itself wasn’t reason to complain. They were also extremely unprofessional. Now my main concern is that they damaged a least half of my furniture in the move. I don’t know how you can call yourselves a moving company and damage so much furniture! There was two dressers in particular that my wife witnessed them DROP while trying to carry up the stairs. When they reached there location I went to check out the two dressers and found all the drawers were broken. The sliding mechanisms had fallen apart when they were dropped. I brought it to the attention of the main guy, Ken, and he assured me that they would pay for the repairs. I asked if I could just take the money off of what we owed for the move and he said no, that it came out of a separate account. I ended up paying the full amount of $ 713 and they left. After they were gone, over the course of the next week or two, we began finding all the other damaged furniture… scratches, dents, broken pieces. After about two weeks I called Ken to verify the status of the payment on the damaged drawer mechanisms. After leaving several messages for him and his supervisor Mario, I finally spoke to both gentleman. They assured me they would get a check out to me for the drawers repairs and apologized for any other damaged furniture but said that since it wasn’t noted at time of service they could not offer anything. I agreed that payment for the drawer mechanisms was enough since they were at least offering something and it was true I hadn’t called soon enough. The drawer mechanisms themselves cost $ 75. It has been over a week since that conversation took place and I still have not received the $ 75 check they promised. I have called Ken and Mario both today, March 6, 2014 and yesterday, to verify were my check was and they have yet to respond! BE WARNED!!! DO NOT USE THIS COMPANY EVER!!! FOR ANYTHING!!! YOU WILL REGRET IT!!!

TERRIBLE! Overcharged me, held my stuff hostage! Tried to dump and run then without finishing the job! Broke light switches and and electrical outlet to name a few things!!! Do not use them, hire true professionals.

Yikes! I wish I had found this company’s reviews on here before I hired them. (Somehow I just didn’t find them on here when I searched.) I have never seen such slow movers before in my life, and I’ve moved many, many times. I had already moved half of my own stuff, and all the movers had to do was move a dozen light pieces of furniture, a dozen boxes, and a dozen miscellaneous light items, drive the stuff two miles, and unload it. In my experience that should have taken them under two hours, and I was counting on the phone estimate of $ 185, thinking that with tips it wouldn’t cost much over $ 200 for this tiny move. I was not told until they arrived that there would be a $ 35 «stair fee,» and I was later told that a $ 35 assembly fee would apply if I wanted them to take my bed frame apart and reassemble it (involved removing and replacing 4 screws). They moved the bed frame in one piece, which was absurd. I had to move the mirrored top of my antique dresser, as well as the glass top of a table, because they don’t move anything like that unless it’s boxed up. The movers waived the two fees after I pointed out that not including those in the phone quote was dishonest, but the whole fiasco cost me almost $ 300 anyway. They were supposed to arrive between noon and 2 PM. They called and woke me up before nine to ask if they could arrive earlier (I work nights, btw), but I requested mercy and they agreed to arrive 12 – 2 as agreed. They showed up after 4 PM. Add to that their sluggish pace, and it was almost 7 PM by the time it was over. Though seeing the other reviews, I guess I was relatively fortunate.
Edit in response to owner’s response: It’s true that someone called me the day before and asked if they could start early. I said I would much rather not, because I might not be ready, but agreed that if there was no other way they could start at 10. The next day when they called I was half asleep when they called to tell me they were coming early, but I did call back within minutes to ask if it would be possible for them to do the move at the originally agreed to time. But if that were the only issue, I would not have written my review.
When I called for a quote I was asked about stairs, and did say that there was one flight of steps up from the basement on one end, and a flight of stairs up to the second floor at the destination. I was told that was okay, and was not told about any extra fee. Nor was an extra fee included in the phone quote. And as always when I move, I did say that I needed help getting my bed frame apart and reassembling it. Yes, the fees were waived in the end, after I repeatedly complained about it. (If they had not been waived this review would be on the BBB website, as well.) But any fees should always be included in the phone quote. To reveal additional charges only when the movers arrive is a tactic called «bait and switch.»
In addition, I have moved many times in my adult life, and I have never seen movers move so slowly. My move almost always has taken under two hours, since I have never moved far, I don’t have that much stuff, and I always move a lot of my own stuff because I need to keep it organized and protect a lot of easily broken items.

One star, since zero is not an option. And I am fairly sure the two previous 5 star «reviewers» are fake. (12÷5÷12 update: the two fake reviews have disappeared… hmmm…)
A 35 mile move cost me over $ 1000 today. Three movers showed up when I requested two ($ 10 extra/​hr), they were slow (8 hours, with plenty of smoke breaks and «what do you think we should do?» conversations), they broke 3 pieces of furniture, and put a doorknob through a wall in one of the bedrooms. My husband had to step in and coordinate the move when he just couldn’t stand it any more.
They are not professionals. One of the guys today admitted that this was his first moving job ever, and all of the workers have the option of being paid under the table. They were incredibly nice guys, but untrained in how to pack and carry — two moving essentials. They didn’t even have back braces.
As for any compensation when they break your things, don’t even think about it. Owner Monzell is shifty, tried to charge us for an extra hour, and at the end of the heated phone negotiations told us he «had a wood guy» he could send over for our furniture and then slapped us with a $ 35 stair fee on top of everything else.
So…if you don’t like your money or your stuff, and you don’t have anything better to do all day, totally give these guys a call. As for us, we’ll be fighting these charges with the help of our credit card company. FYI — Monzell prefers cash…