SERVPRO of The Bridgewaters

After our miserable winter, we realized that we had enough spring repairs to justify an insurance claim. When the adjuster came, she suggested we call someone like servepro to do the demolition and evaluate whether there is moisture or mold inside our walls. I was disappointed to be told we would have to wait almost a month, but I understood there were lots of homes with problems. While I was waiting, 2 things got me nervous: First, 2 weeks before the appointment they called me and told me I needed to give them a credit card number that day. Luckily I refused. Then I was at my friend’s house when they came to evaluate their situation. They were there for maybe 15 minutes and declared the house fine. This is someone that had water pouring into the house on multiple days. Common sense tells me there must be insulation that got wet.
The real killer came a week ago, 2 days before they were finally scheduled to come. They called and said they were rescheduling all their work for the week. They would get back to me on a new date. I am still waiting to hear from them. Impressively unprofessional. So much for being faster to any size disaster — iinstead a local remediation company is working at my house today.

We were in need of water & mold remediation, and called Servpro Sharon Stoughton. Initially we were told they were scheduling 3 – 4 weeks out, and they would call to set up an appointment. I did not hear back so called them again. This time I was told they had extra crews, storm teams, from other parts of the country helping them. That evening I got a call from a scheduler to say the storm teams were sent home. When I called Sharon Stoughton, they were unaware of this.
Since then, Servpro came out once to remediate water & mold in a bedroom. They set up their equipment on a Friday & I had to call them the following week to find out when they were returning. They eventually came to pick up the equipment, probably 3 days later than was necessary. They bill insurance companies by the day, so I now understand why they’re in no rush to come back.
There was another room in my house that also needed remediation. I called several times to schedule an appointment, e-​mailed the supervisor who came out to do the testing, with no response. Eventually an appointment was made. I called the day before to confirm, and was told to expect the workers between 9 & 10 the next day. When no one had shown up by 10:30, I called the office & was told they were likely in traffic. At 11:15 I called again & was told the supervisor got the message & was asked to call me. At 12:00 the supervisor called & said they had gotten an emergency call early that morning, and that someone should have called me early that morning.
I rescheduled this appointment. The workers came Friday, set up the equipment & left. No one called to tell me when they would return. It is now 4 days & the equipment is still here. My insurance adjuster called Servpro this morning to ask why they had not made plans to pick up the equipment. Servpro then called me & I am still waiting.
I will NOT recommend this Servpro & hope if I ever need water or mold remediation that there are more professional companies around.