Pep Boys

I’ve always gone to this Pep Boys since it was right down the road from where I grew up. The staff is usually available to help you and are knowledgeable about their customers’ needs. I would usually stop in here for a some basic detailing products and fun accessories for my cars. Their inventory is always fresh and they always have new products coming in.

Besides the service desk, this is a well kept store.
However I have had bad experiences with this location on multiple occasions.
I purchased tires for my 2007 Chevrolet Impala. Once the job was done, we took the car home and the ride was a lot smoother. I notice the hub cap was flimsy and when I took it off, I saw a nut was missing. Contacted the store and apparently they stripped the bolt and never told us. Luckily they fixed it no cost, but the lack of a warning was unacceptable. Most likely due to rejecting other services.
Second time around, the heat stopped working in the car. We took it for an evaluation and they began naming parts we haven’t heard of. Total bill was $ 1000+. Ended up checking the coolant level and saw it was low. Added some dex-​cool and immediately the heat returned.
Most likely will not be returning to this location’s service desk.

This place is just ridiculous. Made appointment for 9am for simple oil change. Came 15min earlier and now 2.5 hours later I am still waiting only because my car was simply «skipped’. The bays are half empty with only 2 guys working but there are 3 guys upfront doing nothing. That the last time I even consider this place.
It took 3.5 hours… to change oil.

Went in at 1:30 for new tires. Said it would take an hour. 5:30 paid and left. Cost was not what they said it would be.

These guys were very reasonable with the cost of repairs for my sins car. We had it priced out at another shop and they charged $ 300 less. Came in on a weekday and turnaround time was what they quoted. I’d recommend them — worked with Rocco.

I was very skeptical going to this location as there were so many negative reviews and thought I would just do 1 check-​up and see what would happen. VERY pleasantly surprised! The staff was friendly, professional, provided speedy service, and even put in a coupon to cut the fees in half when I did not know about the discount! I made the appointment online for 10am, got to the store about 20min before, and the service was done in ~30 min! Will now be coming back for regular maintenance here!

Do not go to pepboys of bridgewater for service. I stopped in because my interior lights and power outlet were not working. I thought it might be a fuse but I wanted to take it in to be sure. They examined my fuses and assured me that the fuses were working fine. They said I’d have to pay 115 $/​hr for the electrical diagnostic and that it could take anywhere from 1 – 5 hours. I decided to buy my own fuse kit and test each fuse individually. The fuses were blown. I ended up paying 4 $ to fix the issue. The salespeople are dishonest and I won’t be going back.

I been having car issues lately so I chose pepboys and can you say rip off! The up selling is ridiculous and how they lie and say the price is a certain amount in the beginning but than when its time to check out it will be a different total at the end of the service which is not a good reputation. Also they will say a cheaper price over the phone but when you arrive its a whole different price with numerous excuses of why. Who charges 60.00 for labor. The part was less than 5 dollars, really?! I will not be returning. Some of the SA are nice but some of them need to learn some manners.

Got my tires changed, the person working at the front desk was very polite and professional. They try hard to have a positive customer service.

When it comes to getting your car serviced, this place is a disaster 99% of the time. They have some very good guys who take pride in their work, but for the most part, it’s lazy, extremely unknowledgeable so called «mechanics». I do my own maintenance on all of my cars and only come there for oil changes just because i don’t feel like doing it myself and driving the oil back for recycling. They are incompetent to even perform a simple oil change. Do yourself a favor and take your car somewhere else or know a good guy that works there.

Ever since I moved my small business to bound brook, I’ve been using them to maintain my vans. Can’t beat their fast friendly service.

Went there Sunday. The front desk technical guy Joe was so rude.
Something should be done about him.
The mechanic that worked on my truck could NOT even speak English.
When we went to get my truck two mechanics who didn’t even work on it were SO helpful. They went out if their way I felt to see what other issues were going on.
Of course Joe came out and was so rude, along with the mechanic who could NOT even speak English so we took my truck home and my dad fixed one issue. Went back Monday and the two nice mechanics were there and made sure my truck was taken care of.
This place needs to adjust their front help. My dad was going to leave my truck there but when JOE came out and, didn’t even care about the safety of my truck.
He only cared about accusing MY DAD of lying about the engine light and the oil filled coolent container. Oh and of course he only cared about how much everything was going to be. Sad part is my dad is a VIP rewards customer and has used them a lot.
I have the paper that has the name of the really nice mechanics thar helped me .
NOTE those 2 guys are the only reason this place is getting 2 stars.
I’m very serious about customer service and, have already called about Joe.

This place is a rip off! Stay away! We had an emergency driving from NY to PA, and passing by NJ we noticed our rear tire was very hot. We found this Pep Boys shop, to find out that the caliper was stuck. First of all, they charged $ 16 just to lift up the car to see what’s wrong with it. I’ve never been charged to lift the car before. Then they started counting and the list went on and on. Mind you, I just changed the brakes 1 year ago, so they were in good condition. But Pep Boys mechanic Sal and manager Jenks said we need to change the caliper, brakes fluid, replace the rotor (which is still in great condition), rear brakes ceramic pkg, ect, plus they charge for warranty, which should be provided for free… so all together came out to about $ 500! Seriously?!! They saw that people are from out-​of-​state with emergency, and wanted to take advantage! Of course, we didn’t buy it, went back to Brooklyn, and my guys replaced the caliper for $ 185 with warranty! The part itself cost under $ 140. I understand if they wanted to charge $ 250, we would probably agree, because it was an emergency, and we were afraid to drive back like this, but $ 500, that’s RIDICULOUS!

Usually we go there for tires or oil change. But the lock on my car door broke and we were told it needs an actuator and two parts for a handle. Parts alone cost maybe $ 175 dollars, but apparently they are charging us $ 700 dollars for labor. It was explained «that’s what the computer says» so the computer says to charge 2 hours of labor for each part that probably takes them about 3 hours total to complete. In fact it’s probably ready right now, but they won’t call till tomorrow to make it look good. Next time I’m going to youtube it and do it myself. Thanks for the inflated labor rates.

Visited this place out of convenience one day in lieu of my regular mechanic. My steering fluid was leaking and had to address the problem quickly. They diagnosed it as a faulty pump after ink was used in the system to detect where the location of the leak. I trusted their findings and had them do the job. Their technician Chris kept me informed of the progress by numerous phone calls which I greatly appreciated. He found a way to save a little $ through his available discounts. I experienced above average customer service from Chris, the manager and the staff in general. I will be going back here when needed. They did a good job.

Rip off. They over charge for parts when you get a quote to get work done on the vehicle. Its crazy cause you can get them cheaper by buying your parts a couple feet away at the parts department. They also will try to sell you a new air filter at every oil change even though the one you have is clean and good for another 6 months.

Dumb girl here. I got a flat tire on 22 and the people at Jiffy Lube said to come here to patch it and DO NOT LET THEM TALK YOU INTO BUYING ANYTHING. This was good advice.
I called my dad and he said just get new tires since I need them anyways. So I received specific instructions on what kind to purchase. Yes, dumb girl.
The tire purchase went smoothly. It wound up costing the same as I was quoted at another place in the area but didn’t make it to because my tire was totally out of air.
The wait wasn’t awful. I just went to Applebee’s and drank a beer. (How do people in suburbia eat that?)
However, while having my delicious Sam’s Summer Ale, I received a phone call: «you need brakes»
I do not.
I said I will call my mechanic and take care of that. They were literally just checked a month ago.
What is with the up sell? The bartender at Applebee’s said they always do that. Weird.
So a 4 star experience is now a 3.

Was told about 45 min for oil change. Short staffed stock all over floor in shopping carts. Someone split on the shift phone ringing off the hook and Jimmy is stressed out! Still waiting two hours later. Came here after work never again.

My gf recommended this place because they treat her well and seem to be honest with her. Plus they do a good enough job on what she needs and their prices are reasonable. I went here after being fed up with my dealership… or should I say Stealer-​ship! They quoted me $ 1500 for brakes… I said go scratch! This led me to Pep Boys. They quoted me a much, much better price, did the work in less time and also put a guarantee on their services. I have been to Pep Boys before in other areas and waited forever but they have definitely straightened up their act. The people behind the counter are pretty friendly and you can keep track of your service progress online. I just dropped it off, they gave me a detailed estimate, NO BS, and did what they were asked to do. I waited at the McDonalds with my laptop and it was done in less than an hour… I am sure it’s tough to trust most mechanics but I like these guys and will be bringing my gf’s and my car more often (hopefully not too often since I want them to run great). Make sure you check online to see if there are deals and possible rebates…

I went here to ask what the 20 dollar shop fee was on my receipt that I found after close inspection.
Was told by the manager that everybody is «charged it and to read the sign».
I said that’s fine but I got things like an oil change where the price should be the price. They didn’t care and continued to point at the sign on the wall. After contining to ask what this fee is for, I got the wonderful response of «this fee is for towels and rags and other things»
After such good service and to be deceived like this you have to wonder if this is such a bargain?
Just beware what’s on your receipt and realize you are getting hit for a 7.5% surcharge on shop work so that they can have nice new clean towels and rags and things.
MAKE SURE YOU CHECK YOUR RECEIPT