Open Road Volkswagen of Bridgewater

Worst service department around. They lie and steal from their customers. They say they are doing certain services and when you catch them in a lie they provide false receipts. Stay far away

3 Strikes and you’re out! Note to management– get your act together!
Opportunity to gain a customer #1– I went there in June looking for a car. They got some new used cars in but they weren’t ready to be looked at yet. The person I spoke with told me he’d call me in a few days. Never did. Thanks for the blow off, dude.
Opportunity #2 to gain a customer– I went back there to look again but they really couldn’t/wouldn’t give me as much for my trade in as another dealer offered. No problem! I’ll just go there.
Lucky me found a great car, a great deal and the best customer service at Shrewsbury VW. Best car buying experience EVER! Jack is the best :) No need to negotiate– they gave me their best price and offer.
Opportunity #3– This time to mend a broken relationship. The cover to my gas tank door popped off God only knows where. I called Shrewsbury VW about it. «No problem! You’re under warranty. No need to come here. You can go ANYWHERE»
Anywhere except Open Road VW in Bridgewater. When I went there they couldn’t brush me off fast enough. The person I spoke with in the service department said it was not under warranty and that I should bring it back where I bought it. Maybe they could do it as a good will service. I will gladly drive 30 minutes farther for superior customer service. I have stepped into Open Road VW in Bridgewater for the last time.

Dont do it.
Went in to finance a 2012 jetta and could only get approved for a «certified pre owned» car. So, they charged me to go through this certification process and had it officially certified the next day.
Looked at VW pre owned certification standards that night and saw that the protocol is doing a full diagnostic and FIXING any issues that the car has. They simply etched the parts on the car and charged me for a process that was not executed. So, now im paying to replace a battery, have a slowly but surely breaking sunroof, and have no backing from the dealership.
I’ll be reporting this dealership to VW corporate and will demand a full check up for this negligence.
Do yourself a favor and go to Douglas in Summit or paul miller in bernardsville if you are in the area.

Saw an add listed online for a car (
) and saw a certified used vehicle. Went to the dealership, not only was the car not certified, they wanted to charge me to get it certified. They also gave me a price and that was it, wouldn’t budge it at all. Paul Rubin told me that there is a disclaimer on the site that it is available, but this is what it says:
Certification
This Vehicle Is Volkswagen Certified
Program Benefits: 112-​point dealer inspection, 2 years of ²⁴⁄₇ roadside assistance, Vehicle history report
More details
Limited Warranty: Balance of original comprehensive warranty
More details
–
The dealership is pretty bare, the only reason it gets 2 stars is the salesman I worked with was extremely nice. Pulling a bait and switch on customers however is not something I would ever do and I won’t deal with them even if they gave me the deal I was looking for on the car.

I should have read the reviews before taking my car here for service. Went in today for a 30,000 service which was to include «Visual inspection of airbag system; engine: change oil and replace oil filter; rear window: check cleaning nozzle functionality (if applicable); service interval display: reset (if applicable); service sticker: enter the date of the next service on the service sticker and apply to the driver’s side door pillar; tires: rotate front to rear; check for damage and function for windshield washers, headlight cleaning system, and wiper blades; check fluid level and add if necessary — plus brakes: inspect brake system and shock absorbers for leaks and damage, check thickness of brake pads, brake disc condition, and check brake fluid level.»
Sounds like a long list of things that they SHOULD have completed. All they actually did was change the oil and flush the brake fluid (and now I question whether that was actually done). When asked about thread on tires, brake pad life, rotating of tires and all of the other things listed at part of Volkswagen Carefree Maintenance 30,000 mile service and were to be included at no change, I was told that they did not have the wheel lock so they could not provide info on thickness of brake pads, brake disc condition, rotate tires, or check shock absorbers for leaks and damage, etc. The wheel lock is a Volkswagen lock that came with the car when I purchased it new last year and wheel lock key was in the car. They did not ask for the wheel lock key just gave me the car back stating that they completed all of the maintenance items, although they had not. After I asked about these things, they took the car back into the shop to rotate the tires and inspect brake pads. When does the customer have the tell the service department what should be done in a 30,000 mile Carefree Maintenance service; all scheduled maintenance should have been performed. BEWARE: have a list of things that are part of Volkswagen’s Carefree Maintenance service handy and ask that they be completed AND check for yourself to confirm that they were actually done. I suppose not all VW service departments are created equal and with a choice of brands and Volkswagen dealership in the area, I will be taking my business elsewhere.

Before they moved to the new location this was a good dealership. Certainly can’t say the same now. Unfriendly and generally unpleasant. I can see why the majority of reviews in the past several months are low. Vending machine ate my money and they basically told me to call the sales department who owns the machine.

I’ll keep it at three stars for now, I’ve got to give them some credit for cleaning the car, after calling them out last time. Still wouldn’t bring a major issue to them. Not at that trust level again. Not yet. You’ve got to earn that back.

I don’t even want to give these people 1 star. I don’t know how they stay in business. I went in to look for a used car and the sales person came back with a price that was $ 4000 more that the sticker price. He wanted to charge for a destination fee… which no other dealership charges on used cars, and a few hundred dollars for a pin strip that was already on the car! I really do appreciate that these people gave me such bad service because i was able to go get my dream Volkswagen Jetta else where. I visited about 4 different dealerships ALL which knew of Open Road’s poor service. O forgot to mention, they were trying to sell me the car with tires that weren’t made for it.

Horrendous dealership, went in for windshield washer system issue, they gave the car back with the windshield washer cap and net gone… Also asked them to change the wipers, they charged me 60 dollars, only to find out they left the old broken wipers on the car. When i ran back into the dealership to tell them that they charged me money despite not having wipers or installing them they didnt even give me an excuse. They then struggled to issue a refund and the cashier was completely incompetant. I just checked my bank account 2 weeks later and still dont have my 50 bucks refunded. Stay away!!!

Parts delayed for 5 days. Service delayed for 7 days, and we are responsible for the rental expense. When we argue, the manager just hang up the phone. Unbelievable!

Run, do not walk away from this place! I bought a one year old beetle with very low miles. They tried to run me up with a BS $ 199 etching fee, $ 400 for some nose picker to go to DMV and get my tags, and a $ 95 car wash and detail that looked like Helen Keller performed. The car had a scrape on the bumper that they agreed to repair. Looked like a three year old with a paint brush attempted to fix it. Had to go back and forth four separate times to get everything squared up. They have no interest in customer service. Sales people hang out and shoot the breeze instead of working the phones. I’ve done business with four separate VW dealers. This was by far the worst I’ve done business with.

Sooooo… after being informed of the ability to purchase a maintenance service plan and that I could use the plan at the dealership close to my house, I’m finding out that I was lied to. This means each time I want to have the car serviced according to the service schedule, I have to drive over 30 miles away. I was misled by the finance guy. Upon buying the car, the condition of the vehicle both inside and out was such crap I had to point out what they needed to clean or fix before buying it. Despite doing that, it still wasn’t done. I wouldn’t recommend this place and so frustrated I got duped.

I was thinking about buying a VW and checked out the cars at Open road VW in Bridgewater. I was lucky to have been helped by Sean Carter who took the time to show me many options. He was very knowledgeable about the cars. Best of all he has the perfect balance between salesman and gentlemen.

I did not buy my 2012 Jetta from this dealership, but after an unhappy experience at the dealership I did buy from, I gave Bridgewater a shot. What a difference. The service department has treated me like gold every time I’ve been there. They have a very clean, modern waiting room with TV’s, Wifi and great coffee. The dealership I bought the car from had a very old service location with very few amenities. When i have needed a loaner car I got a very clean car and no hassle when I could not return right away when my car is ready. When I have gone upstairs to the showroom I have always been met by very knowledgeable, friendly sales guys.
Do yourself a favor and buy a car here or at least get your current VW serviced there.

Avoid. Sent my car for a simple rim replacement. What ensued was me not having my car for 2 weeks, without a single call from the dealer. Granted they gave me a loaner, but i left message after message, and rarely would get a return. Further more, they finally returned the car today, after i battled for new wheels, and the balancing is off causing the entire car to vibrate at highway speeds. Will be finding a new dealer.

I bought a used car here and this dealership has given me nothing but headaches. Temp tags expired and they won’t even give me new ones. They didn’t even do paperwork for my regular tags. Just a terrible group of employees. No respect for customers.

I purchased my 2013 TDI Passat at Open Road VW of Bridgewater from Chris Biank and also dealt with the general Manager Justin Patel back in January. It was a very pleasant experience and that’s saying alot because every time I have purchased a new car previously I have felt pressured and left with a bad taste in my mouth. This certainly was not the case at Open Road. Usually I know more about the car than the sales rep, but Chris was very knowledgeable and explained everything in detail. The staff at Open Road VW of Bridgewater from the sales rep to finance guy and the service department has been a pleasure to work with. I just went back today for my 10,000 service and was very excited to see the new location which is much larger and has an upgraded waiting lounge with the nicest coffee machine I have ever seen at a dealership. Looking forward to trying another type of coffee when I go back for the 20,000 service.

I bought a 2013 Passat here, through the assistance of Cars Direct. The two employees whom I worked with were Genaro, the manager, and Mo, who delivered the car to me. Mo was extremely friendly and professional. He didn’t spend more than 15 seconds trying to sell me additional features.
Genaro was reasonably helpful. He helped me to figure out whether it was possible for me to get an interstate transfer license plate, and he answered all my phone calls promptly, even when I called his cell on a Saturday afternoon. The one issue that I had with him was that I asked him to fax me all of the contracts ahead of time, and he only faxed the front side of the contracts, even though most of the text was written on the back. And he only faxed even part of the contracts after I made that request to him multiple times. Therefore, when it came time for me to sign the paperwork, I had to take a long time reading the backs of the contracts carefully. I would have liked to have had more time (at least a full day) to review the complete contracts prior to signing them. However, I understand that most customers just trust that the contracts are acceptable and don’t bother to read them carefully, so given the unusual nature of that request, Genaro did an okay job, though not an excellent job.
Mo and Genaro both telephoned me to inform me when the delivery was running late due to traffic, which was a nice courtesy.
The deal was brokered through Cars Direct. I don’t know how the level of service and professionalism would vary if I had gone through the dealer directly.