Macdonald Moving Services

Long overdue review is in order for the terrific service I received from Macdonald Movers. What should have been a simple local move fell apart when our house sale hit a snag at the closing table. With our entire house packed up and on the truck, we were essentially told we’d be homeless for the night till our new home sale would be resolved. The staff at Macdonald movers made sure our belongings were the least of our worries. Once our house sale was finalized, they showed back up and unloaded and did a terrific job.

UPDATE: It is now 6 months later and we are no closer to them reimbursing us for any of the items that have been damaged beyond repair. They also seem to take an exorbitant amount of vacation and are NEVER available by phone or email. When I finally received a claim, after hounding them for over a month to even make an appointment to view damage to our property, they said they would do this based on the single visit months ago and I’d have a check in 2 weeks. 3 weeks later I emailed them again and they said it had been «accidentally not processed» and was on the way now. When it arrived, I was shocked to find that they thought $ 1000 would cover 2 dressers, a couch and a wall mirror. Nevermind that the adjustor flat out said the dressers were «busted beyond repair» (his words, not mine) and that MacDonald Moving Company was supposed to have wrapped and secured these items. And let’s not forget the fact that they lied and tried to say there was pre-​existing damage by forging a form.
Needless to say, I am still dealing with them. The claims rep at MacDonald said she can’t help me anymore, and United Van Lines refuses to talk to me. 6 months and $ 6000 later and all I have is $ 1000 check to cover major damages, a lot of unanswered emails and unnecessary stress. Do NOT use MacDonald Moving Services in Boston or any other agent of United Van Lines for your move.