Lexus of Bridgewater

I called & scheduled an appointment to see a 2013 Certified Lexus GX 460 the night prior. The lovely lady, Krista called at noon to confirm today’s 3pm appointment. At 2:30pm, she said her sales manager — Roger– asked her to call and ask me (while i was driving the 1.5 hours to them) to make a deposit as someone else was there and about to. I was on freeway and said i could not as i was in route and would be there in ½ hour.
I arrived and was told by sales lady Dawn and then Roger, that they asked someone else to give them a deposit on the vehicle pending their credit approval (on Monday –today is Friday) for a lease on a 2 year old car… WHAT. who has to wait for credit and who leases a 2 year old car??? I was there WITH CREDIT APPROVAL to BUY and take home car!)
Wait…it gets better. Roger offers to let me test drive it in case the guy’s credit falls through. Really???
RODGER PANNUCCI, Sales Manager, has NO CLASS!!!

Car wash was very lengthy and my windshield still had bugs on it. Vacuum was so so but bugs were still on

This is a wonderful dealership. Christa and Peter were extremely helpful and professional. It was well worth the trip from Monmouth County to come to this dealership. They provided my husband and I with a significantly better deal than the local dealer. They also treated us with kindness. We will remain a loyal customer here for years to come.

Just purchased a new Lexus here. I shopped many of the other dealers in the area after I decided to get the Lexus.
Christa and Peter treated us very well.
I would certainly do business here again.
I typically despise the entire car buying process, but they made it surprisingly enjoyable.

FYI this review is just for the sales department. I haven’t been to the service department yet.
Just picked up a 2015 GS from this dealer and it was a pretty effortless transaction. I worked with Ed Carlock and he was upfront and honest with me throughout the process. When discussing the pricing, he didn’t leave me stranded for 15 minutes to ‘check with his manager’ and in total, I might have spent 30 minutes talking pricing and options. Communication was also great as I bought the car as it was sailing across the Atlantic and Ed always kept me up to date on its progress.
Scott Giarraffa was the Finance guy that I was working with and he also didn’t try to upsell me on anything. We went through the paperwork clearly and he showed me exactly how much I was getting the car for, what the finance rate was, what the monthly was, and how much total interest i would pay if I kept the loan going for the entire period.
Overall, everything went well. Did I leave some money on the table during negotiations? I probably did, but they need to make money too and I need to not sit there for 3 hours while we hammer out the last 15 cents of the contract so I’m okay with that.

I’ve bought 4 cars through this dealer. Been using their service department for over 10 years (since back when it was in the show room building). In just the last couple of years the service department has really gone down hill. The service people are not very good. They lack the most basic knowledge of the car or its service requirements and are clearly trained to up-​sell rather than be helpful. They waste your time and are quickly becoming like a Toyota service department. Really not worth the premium price. last visit, it took 90 minutes to get me checked in and get me my loaner car. That doesn’t count the extra 15 minutes i waited for the technician to drive the car around the back way because they didn’t have anyone to move the car blocking the driveway. Really disappointing.

We have been going to this dealership since we bought our Lexus in’02. Always treated with respect, and communicated with professionally.
The service department was first class and was helpful in discerning differences when we visited other luxury brands’ facilities. So far, this one beats out the others.
Recently bought a used Toyota from this dealership and was treated the same as when we bought our more expensive Lexus there. Would recommend to others.

Just bought a 2015 rx350 and couldn’t be happier!
We worked with Jerrell Alexander, and he was great. Worked a nice deal with us, and was helpful. Not very pushy or «sales-​y».
Nice guy– I would recommend this dealer to anyone looking for a hassle free experience and a great car.

I purchased a used 2008 Bmw 335i. our carsales person was super professional, very patient, genuine and helpful. The financing part was very convenient, however, I have one issue, that is I was told I could purchase the warranty by the nice finance manager. IT WAS NOt ADDED AT THE POS due to rrason thst the contract was prepared. I called the finance manner few days later as he had suggested he advised me that I could no longer purchase the warranty. I feel that I should have been told at the Point of sale (POS). This make me upset. I called the sales manager who promised to followup but I guess forgot so I am still waiting to hear from the dealership. …will update.
Overall everyone from sales rep to service people are nice and can be excellent.

I had a mostly pleasant experience (car shopping is never pleasant unless you’re a millionaire with no regards to price). That said, Sirad Summerlin was very professional and helpful. Ended up getting a lease on 2015 RX 350 AWD. I could probably get a slightly better deal if I shop around and haggle way more. But at the end of the day, the courtesy of the staff and the professionalism was what sold me.

Great service, always very helpful. Technicians are there to reinforce all issues. And when I bought my IS250 Ed I sales was great and no hassle

We bought our used 2008 Toyota Sienna from this dealership in 2009 and had a good experience. So we started getting routine services here as well, even tho the dealership was 30 min away. In the beginning, we also tried a few local Toyota dealerships for routine service, but were not happy with the level of customer service or loaner/​wait experience. So now we always take our Sienna here for service. Even tho it’s a Toyota, they have what is needed for oil changes, and for anything else, they are able to get the parts quickly while we are with a loaner. The staff has been great to work with. In particular, on Friday, Charlie Bush helped accommodate my needs even tho they were particularly busy. I feel they consistently put customers first.

I bought my RX330 here over 10 years ago and was always treated great at the service department. When it came time to replace the RX, one of the major deciding factors was the great service that I always got here, especially from Mary. Just recently I traded in my RX330 for a CPO 2011 RX350 and I love it. I will continue to bring my car back to the dealership for service knowing how great Mary and the service department will treat me. Customer service here is top notch.

My parents went to Lexus of Bridgewater to get their new car and then came over for dinner. When they told us about how easy their experience was, we looked at each other, and decided it was time for a new car. I was anxious– I hadn’t been in a dealership to get a new car in MANY years. My parents referred us to their salesman, Ed Ruggirello, who took such great care of us. We drove in anxious, but Eddie quickly put us at ease. He was honest and took the time to walk us through the features of our new car. Eddie answered my questions, was up front and so enthusiastic. We dealt with Adam in the finance department and it was quick and painless– no haggling. We drove home HAPPY in our beautiful new car! THANK YOU EDDIE for everything! Lexus of Bridgewater exceeded my expectations!

Was sent an email from the dealership — will update if there is a discussion, but wanted to frame out this review a bit more. Currently I own 2 Lexus cars both originating new from this dealership so I have several years experience with this dealer, and yes, I was a repeat customer who brought other business to them as well with no commission or special deals for me.
Service department– good but expensive. Bad habit of giving loaners almost out of gas. More info — The last 2 service appointments for my newer car (now 30k miles) led to bills over $ 1000 for various reasons (OME run flat tires needed to be replaced at 25K miles, parking sensor replacement etc). The first loaner was from Hertz with the rep hard selling rental upgrades although the loaner was supposed to be for free (e.g. insurance, gas program). The car had an empty tank and was told I could return it that way. I had to leave for work and couldn’t spend another 30 minutes waiting for another car. Note– the loaner was a Toyota Camry and after driving it a day, made me wonder why I am paying double for a Lexus. The second loaner was an RX, almost empty tank but again had to leave for work right then (have to pay for these toys some how). Since they needed to investigate etc and were busy, I left. Both times I needed to find the first gas station on my route.
Second servicing — returned car the next day — had RSVP’d for a customer VIP sales event. Had expected the advertised 2 $ 10 starbucks cards, but none were left and the girl at the door said they might get back to me. Had noted a car on the lot I was very interested in, but my salesman was out (Ed). Ed– great guy. Lots of car deals from him, very professional easy to deal with, my recommended salesman, one of my all time favorites and I’ve bought a lot of cars and ma y different brands (BMW, Lincoln, Chevy et al). The dealership was too busy at the time I arrived to talk to me and I couldn’t wait an hour for another salesman, so I left after 20 minutes.
Following up, I made a midweek evening appointment for 630 pm. Arrived on time, no one available. After about 20 minutes, was given the keys to examine car. After another 15 minutes was given plates and told to test drive. Probably spent more time trying to do a u turn on Rt 22 then driving. Substitute salesman still not available, so was handed off to a junior sales person. Showed him the info I had from
and other sources, and asked if there was some additional value they could provide — servicing, extended warranty (and I was asking for wholesale price, not a freebie). He thought they had also lowered the price so we might be able to work out something, had to get the sales manager. Enter Sales manager Tom (Tim?) — perhaps miscast. Better fit in used car lot as he was coming on heavy to 2 people who bought 4 cars there in very recent years. He could have said — I’m sorry we don’t have any room to negotiate, so if the price doesn’t work, maybe there is another car we can discuss. But no, with a very dour look and harsh demeanor, we got a lecture on how good Lexus is, a whole monologue on why they couldn’t budge on the price, (how dare I ask), that if I wanted an extended warranty I could talk to their finance department after I bought the car, as for adding some electronic add ons, could be done aftermarket somewhere else, etc although I am sure he did not even hear the question and certainly missed some of questions I had asked the junior person. During the dead silence that followed after what felt like a speech saying that he didn’t want my business, I said no thanks I’m done here, and got up to leave. He followed me, demanding my phone number and shoving a business card at me which I left on the floor. The person with me is already saying that the clearly there is a problem at that dealership. Luckily there are 11 Lexus dealers in NJ but I think my friend will be moving on to BMW at this point. For myself, they just lost one short term sale, will now look for most convenience for service and doubt I will be back for future sales. Too many other places to spend my hard earned $$. Besides, if the Lexus is as good as the Sales manager says, I won’t need a new one for many many many years to come.

Excellent Service! The people working in the Service dept are Very professional and courteous esp Shana Sarcona. The excellent customer service that Shana provides has motivated me time and again to take my business nowhere else but lexus of Bridgewater. She is someone very easy to work with and always has the best interest of the customer! I see a lot of value for money when I get my cars serviced in lexus of bridgewater vs the other dealerships in the area. So I strongly recommend them for business!

I live 4 miles north of one of the largest car dealership conglomerates in the state of NJ. In this instance, I truly searched for the right car for me, and because Lexus is an undeniably outstandingly engineered automobile, I ended up at Lexus of Bridgewater, 25 minutes east of my home.
I have owned the ES 350 for only a year and a half. It is the best automobile I have ever driven, and the supporting service staff at this dealership in their approach, attitude and work ethic are of the highest calibre I have ever experienced.
I have owned both American and foreign cars, previously, ands while I truly enjoyed driving three different Infinities, by example, they are simply not in the same league as a Lexus, and my service representative, Shanna in that dept. at Lexus of Bridgewater provides excellent support and very quick responses to any questions I have asked. This dealership is a step-​above any with which I have ever dealt.
Rich Sternberg, Flemington, NJ

I despise car shopping but needed a replacement so here we went. The Bridgewater dealership is not as fancy as other Lexus dealerships Ive been to (Whippany or Edison) either in the inside and especially in the outside. I hope they work on that soon. Being right next to the Chevrolet dealership doesn’t help.
We’ve been looking for almost a month and they do have the most inventory. And i think they are priced to sell. The negotiation was a little painful but not that painful. I cannot opine much about the service area since I haven’t used them.

Amazing.
I usually dread going to get my car fixed and in NJ I have been very skeptical of getting things done to my car simply because of the dishonesty around here. I stopped in on thursday and this place was simply beautiful. I stopped and had Jose take care of me by checking me in and getting all my information and then getting me into my loaner car.
He didn’t rush me or offer me any unwanted services, he simply just did what I had asked for.
The price is on the high side, however you can see and schedule *EVERYTHING* on their website and you should not worry about any sticker shock when you get there. It was a flawless and pristine experience from the begining.
My car was serviced in the time allotted and they gave me a sweet loaner while I was getting my car detailed.
The car looks amazing and the service here was absolutely top notch.
If this is how they work their service department I was truly impressed. Clean, even the bays where the mechanic work on the cars, clean, pristine and neat. A far cry from your local neighborhood gas station.
I’m very impressed and will be back again.
Thanks for a great job and good service.

I recently purchased a car from Lexis of Bridgewater. My car-​buying experience basically consisted of a month-​long nightmare of endless confusion, and not receiving my title, registration, or plates until long after the paper temporary plate expired. For a while, I had a car that I paid for in full that I couldn’t legally drive. Most of my dissatisfaction is directed toward my sales rep, Mr. MC, who I interacted with the most until his dishonesty and unavailability forced me to contact his managers directly.
My sales rep lied to me about the car (features he told me were present actually aren’t, and I trusted his word at the time instead of doing a repeat test-​drive to verify), extra fees involved in buying the car (on top of a «service fee,» he tried to charge me $ 200 for DMV fee that he previously told me costs $ 60), and important details about the paperwork process that cost me inconveniences like unplanned trips to the DMV. Even little distortions like «sorry I didn’t call you back for a week, I thought you were out of town» and «did I say I’m available everyday except Wed? I forgot we’re closed on Sunday…» just generated more frustration.
The highlight was the gap between my temporary plate expiring and getting my actual plate and registration. On two separate occasions, Mr. MC told me my stuff would be ready on a particular day, and then be completely unreachable by phone or email for an extended amount of time. Interactions with him basically consisted of calling him, him telling me to call him back in 10 minutes, calling him back, hearing from a secretary that he left for the day, writing him an email asking for an update, then getting no communication for the next week.
The unprofessional service I received from beginning to end was unexpected from a Lexis dealership. I will be avoiding them in the future.