Bridgewater Collision Repair

My experience with Bernade Rocha was excellent, He was very professional, and kept me up to date with every detail of my repair. He even worked with the insurance co. for additional hidden damage from my accident, He helped me with a rental with door to door service. For a Mother of 4 this was so easy, less trouble than an oil change. My car was return looking brand new and clean as a new also. Excellent service from Mr Rocha and excellent repair from BCR.
5 stars all they way.

I am more satisfied with the service what they did for me. They keep on touch with me for the entire process. They touch base with the insurance company all the necessary changes. They did a fabulous job to me.

Beware, this business charges $ 50 for a written estimate. If you are shopping around, shop elsewhere. I’ve gotten lots of estimates from other shops, but have never been charged, much less $ 50. Based on the other reviews, hard to understand how these guys stay in business.

Can’t believe this place, I expected better from them. They called me telling me my BMW is ready for pick up. I show up there’s a huge gap between my bumper and hood (I hit a deer). I told them it wasn’t ready, and they better fix it. They tried on the spot which didn’t fix it, but now I got to bring it in again! Why call me and tell me it is ready if your going to cut corners! Unbelievable!!! I don’t recommend going here, I should have just brought the car to a BMW dealer. Nice people, just badly executed job.

I am an Allstate Agent in Bridgewater and have had many hundreds of customers have their cars repaired at Bridgewater Collision over the last 10 years. They are a top-​notch repair shop and I have received RAVES from my customers over the years. Marie and Alan make the repair process smooth and pain free. They will coordinate getting the local Enterprise office in Raritan to pick up customers and have the rental cars returned.
I’ve personally had 5 vehicles repaired at Bridgewater Collision and I have to say that these negative reviews are not the norm at all. They repaired a Audi, BMW, Ford, VW and Lexus making them all look just like the damage never happened at all.
In the last 10 years and many hundreds of customers repaired at Bridgewater Collision, I may have had a handful of complaints about the shop, but never about the quality and professionalism of their repair work. The negative ones I recall were about length of repair and in each one of those cases it was due to standard parts delays or after SuperStorm Sandy when all repair shops were pushed beyond capacity due to the large amount of damaged cars.
I highly recommend this shop to customers, friends and family.

In line with the other reviews: this place is full of rude people lacking any sort of customer service.
My husband made an appointment for an estimate after I foolishly backed the corner of our car into a concrete mailbox. He came back fuming at how incredibly rude they were (which doesn’t surprise me based on the other reviews here). There was no parking so he pulled the car into the back and went into the office, where he was then rudely accosted for pulling into the back and «blocking everything». He explained that there was no parking and asked the employee to please change his tone. When it came time for the estimate, the man immediately started talking up how expensive it would be since there was probably unseen damage underneath (we’re talking abt a broken taillight and bruised bumper – give me a break). My husband asked how much less it would be if we replaced the taillight ourselves, to which he replied «we do it all or we don’t do it. We’re here to make money, not save you money». My husband had no problem telling him that we would be taking our business elsewhere. If you’re looking for certified Honda repair shop in the area, we recommend Acme Auto Body in Highland Park. They were very nice and provided a clear and reasonable estimate.

Do not, I repeat, do not bring your car to this auto body shop. My insurance company referred me. They started work on the car without my authorization. In fact, they signed my name on the authorization form. I don’t write many reviews but I feel strongly these guys should have been much more sorry than they were. I pulled outt the car and went elsewhere,.
The manager said, well, we know people want their cars back fast.
Yeah, but only when we give them the green light.
Stay away.