Vantage Credit Union

Have been a member 10 years or better, couldn’t be happier with the customer service received, credit union has been a way better experience then banks in the past have been for me.

This has the be the slowest branch around. It took 30 minutes to withdraw $ 64 from my account. There were 3 people ahead of me. I have a 10 minute wait than a 20 minute wait to get the cash. Time to hire more tellers or go elsewhere.

So many problems! We switched from Bank of America seeking higher interest on savings and smaller requirements for free checking.
Problem 1) I tried to transfer money from checking to pay my credit card and their buggy on line bill pay system took out the money, then DEPOSITED it back into my checking account.
Problem 2) Having not actually paid my credit card bill because of problem stated above I repeated the process. Their system made the entry THREE TIMES! I was told later that everyone that tried to pay bills on that day suffered 3 entries as I had. It would have nice to hear from the credit union about the problem and not discover it later when I reviewed my account.
Problem 3) They didn’t tell me when I joined that in a few weeks everyone who had a credit card with them would be automatically switched from Visa to Mastercard. I decided to apply for a REWARDS CARD and for over a week whenever I viewed my accounts on line there were THREE credit card accounts listed and none of reflected an accurate balance.
Problem 4) I went to make do my first transaction at the ATM outside of the St. Charles Rock Road branch (across the street from First Community Credit Union), and their touch screen wouldn’t work and I couldn’t do my transaction. I saw two other cars have the same problem so I know it wasn’t just me.
Problem 5) Despite reporting the problem with their ATM on line via their website contact us link, as well as posting about it on their Face Book page, I haven’t heard from anyone, and it’s been a week now. Great customer service Vantage — way to make me feel special.
It took a while to set up all of our direct deposits for my wife’s paychecks and my social security checks, plus we just got our third credit card in two months so we will suffer with Vantage Credit Union for exactly one year, after that we’ll probably go somewhere else.
P. S. I agree with the other reviewers — the monitors inside are extremely impersonal.

I really love this bank; however I’m NOT a fan of the video teller. I’m all about technology and things being convenient, etc. But some things it would be nice to have an actual person in front of you. They do have some real people at the help desk and they are very helpful in answering questions. I guess that the video teller is the same as going through the drive thru it just seems a little impersonal. Someone being in their late 30’s and this bothering me, I can’t imagine what someone older would think about this. I will say this doesn’t bother me enough to want to switch to another credit union, especially since I’m really not in the bank enough doing difficult things that require me to go inside. All in all though I do like the 10 years of service I’ve had at Vantage.

Horrible experience — Vantage charges lots of hidden fees for accounts. Ask to see the fine print on everything — including asking for paper statements and opening accounts. Find any where else to bank.

5 star service, but the new teller set-​up is still weird.
I like the new designs with the vacuum tubes used in drive-​up windows being used inside. I do feel weird talking to monitor & feel like a voyeur while they process my transaction. Also, people have a tendency to talk loudly at the monitors about personal info that I do not want to know… I would pick up the phone.
Overall I am still a fan.