Dalco Home Remodeling Inc

It’s been awhile since our siding and gutter installation, and I waited awhile to type this on purpose. I’ve forgot some of the fine details, but it’s just as well. It was a lot of frustration. Here are the broad strokes.
Met with a sales person, very nice. Seemed to know his stuff. All that went fairly well, he did not ask us to have a lot of the details ready, so we had to get back to him on that. But that part was relatively painless and straight forward.
Now, the starting date. We waited quite some time, almost 2 months, I believe, for them to start. Which for the most part again, wasn’t too bad. But we were starting to see one of the main issues we had with them. YOU CAN NOT GET A HOLD OF ANYONE THAT KNOWS ANYTHING.
So we finally get a start date and they begin. That was US calling THEM. Only one secretary is all you can talk to and she seemed put off by you calling. every time…
They siding installers were subcontracted. I sooooo wish we could have known about these two guys to begin with and just dealt directly with them. They were messy, VERY messy, but extremely fast and VERY Good. I would recommend their work to anyone. They were great. When I spoke with them, they were very accommodating. Inside while they were working, was highly unpleasant, but that’s just how it goes. But these guys have very minimal contact with Dalco. They were just «doing their job». They didn’t know about our bill or anything business related.
I had a small question about a detail. Called Dalco. Left a message. NOTHING. We got it figured out onsite. I called them several more times about several other details AGAIN NOTHING. I COULD NOT GET ANYONE TO RESPOND OR CALL BACK??? This was a cash deal too, they were getting paid ASAP, not a drawn out payment by us at all. A person would think they would have the decency to call back. WRONG.
The gutter company came after the siding was done. Subcontracted too! They weren’t here more than 20 mins if that. That is not a joke. They did good work, and were fast, but man. OUT.
So, I had some concerns about a few things, I tried calling. and calling… and calling. and calling… This is not an exaggeration. I FINALLY got the guy who was responsible. All we were trying to do was get some information and PAY THEM!!! It was ridiculous. We had a «nice chat».
I NEVER had a contact person for the job (after the initial salesman came). I couldn’t get anyone to call me back during the job. EVER.
The only time I got the «guy» was AFTER everything was done. 100% done.
They did not alleviate our stress level and/​or concerns. I’ve had better customer service buying a burger, and that’s a fact. It was very very sad.
To wrap up, good sales. Amazing but messy installation, horrible customer service and contact. If you like giving thousands of dollars to people that will not talk to you. have at it.
Just a side note, I had interviews with two other siding places. They all seem like they have issues. So DO YOUR HOMEWORK FIRST! I would NOT recommend Dalco, simply based on them not being able to communicate! It’s not that difficult.

Would very happily do business with them again! They replaced about 12 windows n our house. Did a fine job. The crew was polite, cleaned up nicely and were very good at getting square windows to fit in an old house where nothing is square. Even better, after installation, they have been great. One window sounded leaky. I called. They had someone here in an hour. It was not a window problem, but a gutter problem (not their work) but they guy fixed it for me, no charge. Another time, I screwed up the instructions for tilting a window in and got it off track. I called and spoke with someone very knowledgeable that walked me through how to fix it. Then, I snapped a couple of little plastic clips that are part of the windows, because they were frozen. Dalco said they would send someone the next day. I had to go to work, but they mailed me the replacements immediately. This is how a business should be run.

We have been using Dalco since Spring 2011. Every year we get a few windows done, and also have gotten two steel doors, a storm door and some siding done too. Each time we were very pleased with their cleanliness, and quality of their work. The salesman, John, is not pushy at all. He takes the time to explain things and is also friendly. The installers do a good job and clean up well after the job is done. We feel confident every time we have Dalco here because we know the job will be done right… the first time. I strongly recommend this company.

Dalco recently installed windows and doors throughout my house. It took three men a day to install 18 windows and 3 different doors. Everything looks great, and there is a lifetime warranty on all the windows and doors for as long as I own the house. They did a great job of cleaning up before they left. I couldn’t be more pleased with the experience and highly recommend them.