Crowne Plaza St. Louis Airport

This place is so gross and going down hill fast. Clearly cutting costs on cleaning and sanitation. No working soap dispensers in staff/​public bathroom. No sanitation wipes in Gym. I raised attention of this to staff and nothing happened in the 3 days I have been here. Hair, dust, bugs found in my room when I checked in. Pool has dirt build up all over. Hey but they upgraded their WiFi so it’s actually easier to post this message.

Great hotel unless you would like internet access. There was none in my room even with a landline. The engineer came up to look at it and said ‘It’s usually a problem. Walk around with you device until you get a signal.’ I guess I was expected to use my laptop in the hallway. Not great. The front desk was nice enough to comp my parking but that was before checking in and it’s probably included anyway.

I’ve stayed in several Crowne Plaza hotels and this was probably at the bottom of my list. Guest services staff at check-​in were arguing, the room had fixtures that were loose and rattling, bathroom has no fan (well, most CPs lack this basic feature) and when I requested an extra blanket from housekeeping at 8:30pm it took three calls and 40 minutes for it to be delivered — and what they finally delivered had a big stain on it. Also, taxes and open lot parking add an additional 30% to your tab. Do yourself a favor and find a different hotel.

My wife and I stayed at this hotel about a week ago. The amenities are very nice with a great atmosphere. We only had one big mishap with the shuttle pick up at the airport and we were well compensated for that issue. All in all I highly recommend this hotel for a very comfortable stay!

Kudos to the front dest staff (Andre) for going above and beyond and helping us out after a long day and getting rooms for us with a smile. He made our night. Thanks again Andre. Also the hostess (Dori) at the Clouds restaurant was the best! Thank you both

Starting very bad — waiting for their shuttle out in the rain! If you are staying at this hotel plan to get a taxi unless you have a lot of time to waste. I like IHG hotels but when you are tired from a long flight the last thing you want to do it sit outside in the rain and wait for an extended period for a hotel shuttle. If there was a taxi anywhere close I would go — if not raining I could have walked there by now!!!
I originally rated at 1 — but updated given the service I received upon arrival.

TIP: Don’t call the reservation line to book the hotel call directly to the hotel to avoid problems.
I booked a room, called back to cancel it after 15 min. and still got charged for the room. I spoke to the reservation agent and the front desk clerk who both assured me that I would be able to cancel with no problem if I needed to do it. Unfortunately when I called to inquire about the charge I got the runaround for 4 days from the girl Jackie and another guy at the front desk that refused to let me speak to Mr. Vasquez the manager. He was either in a meeting or unavailable each time and I finally had to call IHG Rewards Guest Relations to handle the issue. It was resolved today after 8 days. If it wasn’t for IHG Rewards Guest Relations I might not have finally been contacted by Mr. Vasquez, the manager, who was most apologetic and offered to refund the charge and a future discounted rate when I was in STL again.
Thank you, Mr. Vasquez for straightening out the situation. I’m sorry for the negative review maybe you guys will get it right the next time.

I requested a wake up call at 6:15 AM. Never did they call and I missed the 6:30 AM shuttle as a result.
I politely asked the shuttle driver who was standing around doing nothing at 6:45 AM if he could please take us to the airport that’s a few minutes away. He refused in the most snug manor possible and seemed to take pleasure in f*cking up my morning.
Basically, long story short… every staff member I encountered was rude, short and extremely blunt with me. In general theres a bad energy and overall negative vibe that surrounds this place.
I will not be staying here again. Room was dirty and the bathtub clogged. Gross.

Hotel was close to the airport and the staff was very friendly, even suggesting a small Italian restaurant close to the property. The room was good sized and comfortable. The property also has a large indoor pool. When arriving, you may be put off to see paid parking but the room key is your pass. There is a TGIF in the hotel but we did not visit based on reviews. At first, my WiFi connection didn’t work and I even tried the Ethernet cable offered on the desk as well. A quick look underneath the desk revealed a router screwed to the underside of the desk. Removed power and rebooted it, voila, connection was great. My room did not overlook the Atrium though, so not sure about noise levels in one of those rooms. Mine overlooked the expressway but it wasn’t noisy enough to be of any issue.

This is the noisiest hotel I have ever stayed in. Our hotel room faced the atrium and the indoor pool. We were kept up by screaming children and woken up by them in the morning. The icing on the cake was someone using a power drill on the other side of our wall at 10:15 in the morning. The front desk was very nice and polite when I called in about the noise, but unfortunately that couldn’t really fix the poor design of the hotel.
Our room has a little indoor patio, but we weren’t able to go out into it because the door was locked (I’m assuming this is because of the noise problem).
We could hear our neighbors talking through the walls as well as people’s conversations in the hallway.
Throughout the night, music from the lobby kept us from sleeping well — some sort of cheesy jazz music with really boomy bass.
I could overlook the uncomfortable bed or the questionable cleanliness of the room, but the basic premise of a hotel is providing a place to sleep, and the lack of sound proofing made that impossible.

No place nearby to eat except TGIF in the hotel and that closes at 11p. If you’re a day sleeper bring extra duty ear plugs. All day nothing but slamming doors and banging on the walls with who knows what. Maids yelling back and forth and one even answered a personal call right in front of my room. Front desk was apologetic but it didn’t do much to solve the problem.

This place is simply poorly maintained. The wifi is utterly unusable. After more than a day back and forth with maintenance and offsite IT nothing. They moved us to another room where the wifi connected but still only worked a bit at a time.
Other problems were that two separate room cards had trouble getting in and out of the parking lot. I had to call to get out during checkout. The first room had no fridge or microwave. The second room had both though it was an identical room as far as I can tell. The hotel looks nice, beds are comfortable, TV is nice, and I like the passive bathroom fan. The breakfast buffet which Expedia included was good, though if you get there at the wrong time you will have to wait a while for a seat, and they let a guy cut us because he threw a fit.
I’ll never stay here again, I need Internet and the lack of Internet made me miserable for the week I was there. It also made the business I was there to conduct nigh impossible. They acted as of this was a temporary problem but I found other reviews mentioning the same problems. I only ended up at this hotel when my original reservation ended up overbooked which is why I hadn’t reviewed the place in advance. They get 1 star because it’s apparent they aren’t working to fix the wifi, or the parking meter, and this is the first time I’ve talked to front desk people who sounded so unhappy to help me. The first time I called down their tone was just so frustrated.

Eh, it’s okay.
The hotel is kind of cool, with the pool in the middle of the atrium and the rooms are okay. Admittedly, my experience with the hotel is kind of tainted because I was brought here when my flight was delayed for «mechanical issues» in Saint Louis, and I missed my connecting flight (their fault, not mine. Thus the free hotel room.) So, I was able to have the hotel room for literally about 3 hours while I waited for the next flight. (I didn’t even get to take a shower…)
The reason the hotel doesn’t get 4 stars is because the front desk wasn’t answering the phone at about 4 AM (when I needed to use the express checkout) and wasn’t behind the desk when I wanted to use the normal checkout. That, and (more importantly) when I was 10 minutes early to the lobby for the shuttle at 4 AM, my coworker and I had to raise a stink to get someone to take us to the airport because our seats were almost given away on the shuttle.
In summary, other than some staff-​related «logistics» issues, it’s an okay hotel with surprisingly nice rooms.

The rooms are pretty nice but that’s outweighed by the ridiculous parking situation and the inconvenience of being located off Lindbergh (and therefore needing to play a u-​turn game half the time). The parking lot is too small and poorly lit. I did NOT feel comfortable going to and from my car at night. Half the time my room key didn’t work in the automated key reader, which is apparently a known issue.
Servers at breakfast were very friendly but the food just wasn’t very good and the space was very poorly heated, considering one whole wall was windows. Don’t expect a variety if you’re staying here for the week.
As for the room itself, it was large and the bed was comfortable. No refrigerator though and I struggled with connecting to the wifi a couple of times. Worst part was that I could not keep that room warm on a cold night. The heat couldn’t keep up with the large wall of windows, even with the drapes drawn closed.

There are some positives, but I wouldn’t stay here again (by choice) – the sheets/​blankets on both beds were stained. Yuck!
Anyway, for completeness…
Positives:‘
— Timothy at the front desk was very fast and friendly, even though he was overwhelmed by the sudden influx of about 40 people who needed rooms because of a canceled flight at the airport (which was why I ended up staying here).
— The atrium is quite pretty.
— The glass elevators that look down on the atrium are nice.
— Pets allowed, according to their website. For a fee, or something.
— Fitness center and indoor pool. I didn’t get a chance to try either out though.
— Free coffee set up in the lobby for those of us catching the 4 am first shuttle out to the airport. Much appreciated.
Negatives:
— Sheets/​blankets were stained. I don’t want to know.
— The alarm clock (Sony Dream something) took forever to figure out. And the buzzer was too faint to wake anyone up.
— Wireless took several attempts to connect to. I was persistent though and eventually got on (to draft this review).
— There was some intermittent buzzing I kept hearing…
— The walls are not so great at filtering out noise from nearby rooms or the hallway. I could hear another room’s alarm clock going off for a good few minutes.
— The shampoo, conditioner, and lotion bottles were all less than half-​full, so they don’t really restock those.
— Oh, and the bathtub hadn’t been cleaned… definitely saw a bunch of hairs in there.
— When I woke up at 2:45 am, there was an invoice stating I was being charged $ 10 for my dinner at TGIFriday’s even though I had paid with a voucher, and the bartender who rang me up told me it was all taken care of. I had to get the charge removed when I checked out before grabbing the first shuttle (4 am) to the airport. That was pretty easy, at least.

Most discouraging is the incredibly unusable wireless in room internet. It simply doesn’t allow for anything productive to get done.
I went to the lobby in hopes to get better speed. eh, somewhat faster but still discouraging.
TGI Friday’s attached so that helps the fact that there isn’t much around.
I don’t recommend.

The Crowne Plaza is an okay hotel. The front desk staff was nice enough to allow me to check in early, although I was prepared to sit in the lobby while I dealt with some last minute emergencies.
Unlike other hotels in the area, the advertised parking fee seemed ironic, as finding a place to part is about impossible. On the other hand, either owing to the time of year, or perhaps day of the week, I wasn’t charged.
The glass elevators, with the inside shaped like a house rather than a box, gave a view of the courtyard, pool and dining area as it takes you to your floor. Some rooms face the outside, and the parking lot and freeway, others opened to the inside courtyard. The rooms have the standard hotel furniture, but are larger than usual and the amenities are nicer. The fitness center was much better than most places with equipment that was both maintained and clean.
The Crowne Plaza has a Friday’s attached, so the hotel restaurant is only open for breakfast. It has a nice buffet offering with more hot menu choices than comparable places.

The front desk staff are very friendly, and knowledgable. The Hotel is also very clean. However, it only deserves three stars. They do not offer complimentary breakfast and it’s 13.00 to eat on the breakfast buffet. For as much as the rooms are breakfast should be free. I’ve personally stayed at cheaper hotels that have free breakfast and it was a full spread of breakfast foods. Also, it seems a little unorganized there. In some parts of the hotel they have hand written signs posted on the wall.
Also, when we checked in our front desk Representative charged us 20.00 for parking which is unprofessional because the outside parking lot is under construction and the parking meter is not set up yet. Also we didn’t receive a parking sticker or anything to distinguish us between a paid or a unpaid vehicle.
Overall, it’s an alright hotel but the management could make it a lot better.

Front desk staff and transportation manager were helpful and knowable. The gentleman who checked us in was very funny. Parking was free. The shuttle was convenient. We didn’t have to wait long, they took us to the airport where we purchased day passes for the metro, and took the subway everywhere we wanted to go.
We got Chinese take-​out one night and realized after we left that the restaurant that they didn’t give us any disposable utensils. When we got back to the hotel, there were plastic folks, spoons, and plates for guests sitting at the front desk. That was awesome.
The only thing I didn’t like was that the internet was really really slow. It was free, but I couldn’t do anything. I would say it was still a good stay overall.

This Crowne looks like a glass pyramid from the road. Inside is a nice atrium, bar, restaurants, and pool area. The concierge floor does not look down to the atrium, so the rooms may be quieter when events crowd the atrium.
The service and amenities are a step up as with all Crowne locations. While this Crowne is not as nice as some, it is certainly better than most hotels.