Northeast Generator Co

To whom it may concern. at Northeast Generator:
A few years ago, we trusted the Claim by your firm for a Quality Experience with Northeast Generator!
And we proceed to have you install a high-​end generator to protect us… it has been plagued with problems.
Our Disaster Experience with Northeast Generator was further highlighted by the fact that your team was servicing our generator in October of 2012, just prior to Hurricane Sandy! Just prior to the storm arriving, we called to confirm service and were told «yes, we ran and tested your generator and all is fine»!
The evening Hurricane sandy struck the East Coast, we lost power, the Generator started… BUT NO POWER!
We were without ANY POWER for close to 2 weeks (one of the last to be restored in Connecticut since most people in are area have generators that work)!
We called your Firm Northeast Generator of CT over a dozen times — ONLY to get a recording each time and voicemail.
NO Return calls from Northeast Generator! No SERVICE from Northeast Generator!
Therefore, we called another Quality Generator Contactor. they managed to call on us and tried to be of help.
But they pointed out the copper bushings had been burnt out for sometime. and it was visible to see the Copper shaving everywhere inside the box. It was clear, the Northeast Generator Service failed to adequately test nor service — while charging us in 2012. As such we remained without power for these 2 weeks — at a significant cost and damage to my family!
Another Company had to «Rebuild the Generator (w/​a new service contract) — they tried to save us some money to see if our generator was under warranty — but found out that Northeast Generator installed an «old generator that had know bushing issues». Based on the age of the generator, the OVHI Guardian Generac System was no longer under warranty and the manufacturer claimed Northeast Generator must have installed a very old generator sitting around in their warehouse!
Several weeks after the storm and after Another Company had to «Rebuild the Generator (w/​a new service contract) — we finally received a call back from Northeast Generator! Instead of being apologetic they now wanted to come-​out to service and continue charging! Plus, Northeast Generator continued to invoice us following Hurricane Sandy — despite many invoices to cancel services.
While we paid for services for several months after and wrote on each payment to «CANCEL»!! you refused and invoiced us again in May of 2013 — over 6 months after we asked you to cancel.
Now, in 2014, you have the audacity to invoice and Northeast Generator is attempted to destroy my credit rating.
Sir, you have left us no choice but to take LEGAL ACTION against your FIRM– Northeast Generator!

Met me more then halfway on a warranty issue on a 2 ½ year old standby system. You have to negotiate on service costs but they tend to be fair when you call them. The key, if you think something is too high. Call them.

I had a great experience with this company. From the site visit to the installation process. Friendly and supportive staff. Would recommend them to my friends and neighbors.
Jon P: Weston

Overcharged me a few times on my generator service — once one of their service guys came out to fix the generator, which took 5 minutes, then sat in his car for 1hr & I received a bill for an entire hour of work.
Never used after that.