Imperial Parking Company

This place is a discusting travesty. They over charge and are rude. Not to mention they locked my car in the garage and wouldnt let me get it out. Plenty of better, cleaner friendlier places to park near the train station. STAY AWAY

I just got off the train from NYC and wanted to get my car. The signs say parking is available 24 hours at the Holiday Inn garage, but this apparently isn’t the garage I parked in. There are also signs that say there is 24 hour surveillance. When I and a few other people wanted to get our cars, we had to call someone to come open the gates because the garage was closed. When the security guy finally came, he opened the gates so we could walk up alone in the dark. I’ll emphasize again that they didn’t turn on any lights whatsoever and it was REALLY dark. Even as an average sized male, going into a dark parking garage alone with some guys I don’t know didn’t feel safe whatsoever. There was no way to know who was around me or if it was actually the guys I went in with, and parking garages naturally have a lot of cars that anyone could be hiding behind. I almost tripped over curbs I couldn’t see three times. When I told the security guy that this wasn’t acceptable, he couldn’t see anything wrong with it because they apparently check to see if anyone is in there before they lock the huge gates. That didn’t make me feel any safer. When I asked how thoroughly they check, he said that three people check, which didn’t answer the question. The only reason the lights were off was because he didn’t want to go turn them on. I asked how there was 24 hour surveillance if the lights were off and he said «they just say that». After speaking with another security guy, I found out that people come to get their cars every day and have the same problem. He also said that people don’t see the sign that says how much it costs to park, which was funny to hear because me and the other people had talked earlier about how we didn’t see the sign until then. This place needs to improve their signage, live up to what the signs say, and care about people going up in the dark. It’s just a matter of time before somebody gets hurt.