Jersey Paddler

I called in by phone tonight and the manager located a pair of shoes I asked for in my size. This was 10 minutes before closing time. The manager knew I wouldn’t make the closing time, yet he offered to wait for me! How rare is that? (EMSports threw me out of their store at closing time while I trying stuff on!) He was friendly and patiently explained the differences in the styles and made informative recommendations for my needs. I would definitely shop here again.

Went looking to compare a wilderness systems and old town kayak to one another, was hoping to tap the knowledge of the staff at JP. Walked around looking at the rather large selection of boats to see if anything else caught my attention. Approached several staff members standing around to ask for help, was ignored by all of them. Emailed the site twice asking if someone could offer any input on the yaks, I know they sell a LOT of the WS’ there, and was fine with a biased opinion, just wanted something to go on… went back to the store again and was told «I don’t know» by the young guy back by the stock.
On the plus, they do have a good selection of GOOD equipment, not the junk the box stores hock at you. The people inside the actual store portion were far from rude, helpful, and very friendly. It seems I have had a very different experience here from my friends who have shopped here…
ended up getting a response from another local store in another state that was happy to address my questions, ended up purchasing my boat through them, despite the 2 hour each way drive… would have LOVED to save the gas and tolls.

Just bought my son a kayak for his birthday. The sales people we extremely knowledgable and very helpful. After my purchase they took the time to teach me the best way to secure the kayak to the roof of my car.

Hands down the #1 place for all your kayak needs and wants. Customer service is second to none, whether it be in store or over the phone. Staff always does their best to make sure customer is happy. Jersey Paddler customer for life

I have heard mixed reviews from friends who are into paddle sports about Jersey Paddler. I was shopping for fishing kayaks for my daughter and I.
I believe that their staff is second to none when it comes to knowledge. I found them to be very helpful while looking at the various models.
A great offer they have is for $ 15 you can take any three boats or paddle boards for a test on a lake right around the corner. They transport them for you and set everything up. And if you purchase a boat that you try out, they take the $ 15 off the price!
We purchased Hobie Kayaks. Yes, they are pricey, but Jersey Paddler beat every competitor’s prices on the same models. Paddle sports can be an expensive hobby, I found that Jersey Paddler’s prices are comparable to prices I find online or at other shops.
They will install any component’s you purchase and have a great selection of boats and accessories.

Knowledgeable people great service would buy from again. Great selection including clothing.

I ordered a new kayak through Jersey Paddler. When I got it home I found damage to the hull and missing parts from what was described on the manufacturer’s website. My repeated emails were ignored and I am left stuck with a faulty product.
Caveat emptor. Be very careful doing business with Jersey Paddler. Their selection is large, but they do not have their customers’ interests at heart.

Great selection of high tech clothing for the outdoors. And at pretty good prices too. Very helpful service.

Unfortunately I can’t give a half star.
Marty in sales was very nice and friendly. But the store owner (?) and staff couldn’t have been more unhelpful and apathetic.
One month prior to the «kayak trial day» which is today, 5÷4÷13, I called to make an apt to demo 3 kayaks for $ 15. At that time I was very rudely told «you just show up, there are no apts.» They honestly couldn’t have been more abrupt, and almost mad, on the phone.
Fast fwd one month. I put the phone call aside and still went to the opening demo day. After way too much time waiting and trying to find some help, I finally got ahold of Marty. He was nice enough to tell us the pros and cons of various models. Finally, he told us it would be a 30′ wait to try the 3 appropriate yaks at the local lake. No problem I said.
well, during the «30 minute» wait I heard the owner/​manager not once, but twice, talk down various employees.
…and then the 30 min turned into 2 hrs.
After the long 2 hr wait, they finally announced that the boat van had left. What??? They didn’t even announce it. They didn’t even say sorry. They just told us to go find it down the road. Once we finally caught up with them at the lake they didn’t even have the right boats! Wtf! Wtf! I cannot believe this business actually exists.
I waited over 2 hrs to demo boats and in total spent over 5 hrs in the store. And all of that after planning ahead a month earlier with a [rude] phone call. Huge let down in myself. Shame on me for not taking the phone call rudeness as a warning (I also ignored my neighbors warning about their poor customer service). I shld have known from the original phone call they’d suck a$$. Buyer beware. They have a poor reputation and they certainly live up to it. Nope I’ll buy my yaks and gear elsewhere.
At least they gave me my $ 15 bucks back. now if i could only get the 5 hrs I wasted there… big fail.

My husband and I dropped in here about a week or so ago. We’ve been wanting to take up paddleboarding and we wanted to find out more about equipment (purchase and rental) and intro lessons.
We walked in and the store is very nice. There weren’t any customers in there and we didn’t see a single staff person in sight. So, we walked over to where it looked like the paddleboards might be and we eyeballed some stuff for a few minutes. Still don’t see any staff. We see a door sign that says more paddleboards this way. We follow through the door to a covered outside area with paddleboards and kayaks. Very nice selection. No staff in sight. Oh wait — there’s a few people who work here — but they’re doing things in and around the dumpster. We browse and browse and browse and drag our feet hoping someone would show up to help us and answer some questions. Fail; didn’t happen.
We go back inside. Wow, a person behind the counter. After having seen the prices of paddleboards (nearly $ 2,000) I ask the woman behind the counter if they rent paddleboards (figure we can try it out before investing that kind of cash)? Her reply: no. The phone rings, she says to us «ONE MINUTE,» she picks up the phone and proceeds to be curt, impatient and rude to the person calling. Her call continues so we dillydally at the counter. After nearly 2 minutes of waiting for her to get off the phone, and no other soul in sight, we left.
Looks like we’ll have to go somewhere to get sold on the equipment and lessons. As for Jersey Paddler, I’ll won’t give my money to a place who seems completely apathetic about selling and customer service. I don’t dare go back to find out if she was a fluke or just an example of a widespread attitude.

I hate to admit that the name made me giggle and think of England. :)
Great shop – knowledgeable staff and reasonable prices. Ended up with a whitewater paddle we hadn’t been able to test and find anywhere else, plus a pfd to start kayaking.
The staff was great, and had no problem looking at the clearance stuff or the regular gear until we found the right pieces, but they seriously have the best selection of kayak and canoe gear we’ve seen in awhile.