The Silvercrest Center for Nursing and Rehabilitation

I can’t help but notice that all the truthful one star reviews of this place are not recommended which means this facility is making sure negative reviews are removed. I guess the truth hurts. This place is a dump from top to bottom. First of all the rooms are so small that people in wheelchairs can’t get to their belongings because the beds are too close to the wall to allow passage to the closets. They also will make an ambulatory patient leave their room when they have to bring in a hoyer lift to get an immobile roommate out of bed. This past weekend I visited a relative staying there and the staff was blasting a radio in the hallway. I asked them to turn it down and they refused to. They line up the patients in the hallway who can’t communicate and then subject them to this torture. Health care facilities are supposed to provide rest; the staff at this one seems to think it’s time to party. If you have the audacity to ask for something or speak up as a concerned relative, you will get stared at like they want to kill you and your loved one will likely suffer retaliation. They complain about the patients they are charged with caring for in the hallways and at the nurses station so it’s no surprise that my relative has complained of rough handling. I worked in long term care for many years and can tell you that this is the most unprofessional staff I have ever dealt with. In addition, every other nursing home has a progressive policy that allows relatives to bring pets to visit so long as proof of vaccination is provided; this place does not allow pets at all. It would bring much joy to my relative if we could bring the family dog to visit, but no can do. Seriously, there are MUCH better places to place your relative, especially if they have dementia.

I was in this place for two weeks with my dad. Do NOT go here regardless of what anyone says. This is the worst care center in New York. I recommend actually leaving the city and trying somewhere else. We finally, by the grace of God, found a place in Connecticut where people were treated with respect. Silvercrest took my pop’s TV away, they hit him when I wasn’t there, didn’t allow him to even try PT and gave us dirty looks when we walked in. I’m so glad we got out of there. But, maybe the damage had already been done. I hate that the hospital forced us to go somewhere and this was the best we found.

we were frantic in trying to find a rehabilitation center for my mom who
was being released after 5 months in a hospital, and my sister and I
researched and went to several places to seek out the right
place for moms needs.
We decided on silvercrest, and boy are we happy we did. Mom recovered
there, after we were given little hope at hospital in beginning. my dad was there
every day to oversee everything, and spend time with my mom, who at that
point couldnt get out of a bed, walk or do anything, since she was laid up
for 5 months in ICU. After being in silvercrest for 3 ½ months, my mom
is walking WITHOUT A CANE OR WALKER! the Physical therapists
there were no nonsense and professional but compassionate and
kind. My mom who never exercised, LOVED going to physical and O
therapy and they got her strong enough to stand on her own two feet.
My mom had several major surgeries, and heart failure when she got to
silvercrest. SHE IS NOW THRIVING.
Now the nurses, they were unbeiievable. always a smile, loved their jobs,
(rare) and took care of my mom like she was their own. As a matter of
fact they spoiled her! (not good for us) LOL but we knew mom was
being taken care of and that they really cared. My mom was on the SECOND
FLOOR 2 North, so THESE are the nurses and aids and PT people I am
speaking about. my mom felt loved there, she said it was bitter sweet to
;eave.
By the way, the place is immaculate. food was healthy and guided by
nutritionist.
They also had activities, bingo, computer classes, etc.

My friend was at this place for over 6 weeks — staff there was not just rude but downright mean. She needed assistance to use the bathroom and was often left for HOURS without assistance after calling for help. She was only treated nicely when she gave a staff member a «tip», otherwise her pleas for help to get to the bathroom were ignored. One staff member even told her she had to use the bathroom too often, and they were not going to stand for it!
Food was horrible — many times she got a hot dog for dinner, or some other junky food with little or no nutritional value. My friend said it was truly the worst experience in a health-​care setting she ever endured.

The Silvercrest Center for Nursing is situated on a semi quiet avenue just a skip away from Hillside Ave, in Jamaica. There is a drop off service for Laundry two blocks away so you can maintain a certain style while you are locked up. You may also find on Sutphin blvd most of the regular food places you would need to survive living inside of the Silvercrest Center for an extended period of time (Popeye’s, McDonald’s, Pizza and Deli’s). The food here can be a near hit or serious miss. Barbeque infused muffins and chopped chicken might be the highlight of your day, and since its all cooked together it all tastes the same. Compared to facilities in Manhattan, security here is almost non existent. Yes there is a «front desk» you pass upon entering with a guard, but no identification is required. I have literally written «John Doe» and «Jane Doe» as «Visitor» and «Person Visiting» numerous times and have never been stopped or questioned. The staff here is also either overworked/​understaffed or underpaid, or both. With the very slight exception of the Physical Therapists, everyone who works here seems to hate or dislike their job and it shows in their work ethic. Facilities elsewhere have shown me employees who have the genuine care and love in their attitude to make a difference in a patients outcome overworked or not, but this is ridiculous. This place needs staff that understands urgency. Important paperwork for patients takes forever to be completed which can leave you without benifits to keep you finacially secure (i.e Long Term Disability, Health Insurance Claims, etc). Lazy staff leads to unsanitized everything which includes bed pans that will leave you with bladder infections and rashes. Places like this make me never want to get old.