The Bowl Company

I ordered a bowl on ⁵⁄₆. It came on ⁵⁄₂₀ completely shattered. It wasn’t until ⁶⁄₁₀ that they shipped a new one… it’s been over a month and I still don’t have a bowl. Never again.
If you don’t care about your customers then they don’t care about you. It’s that simple.

My experience with this company was through an online order. Utilized their Make an Offer service on a pair of plates and they came back with a price I felt was reasonable. Paid and waited patiently for plates to ship. Fast forward to delivery day and I received a notification from fedex that my package was delivered. To my dismay, I couldn’t find the package at my front door! Fedex was unable to find the package and concluded someone stole the package (Who would steal plates??). I emailed The Bowl Company and they placed a claim right away and have resent new plates. I can say overall, I am a happy customer and am extremely pleased with their response and customer service in regards to the missing package. I can honestly say that I would not hesitate in placing an order with them in the future.

Beautiful holiday gifts and a wonderful cup of tea! Terrific sales now, too. Thank you, Bob and Stacy!

I had to do a double take when I came here to write this review, due to seeing all the negative reviews, because I had a WONDERFUL experience!
I ordered some Harney & Sons teas to try («tagalong» sized), and in less than 24 hours I received an email apologizing that one of the items was actually out of stock. I was offered the option to either wait till they got their new shipment in (a couple of days) or they would send me the same type of tea but in a larger quantity for the same price I paid. I decided to take them up on the gratuitous offer, and when replying I happen to mention that the reason I had ordered the smaller size originally, was that I had never tried the tea before, and was curious. So not only was I given the bonus sized tea, but he (Bob) threw in some additional small portions («tagalongs») of other flavors of the tea for me to try! On top of all of that I received my order quickly and securely. Also, I almost forgot to mention that the reason I ended up ordering tea from a primarily serveware type company is because their cost, and variety of flavors were very competitive and in some cases much cheaper than else where!
I am still in shock to see the other’s having such a rough time. Bob is who I dealt with through email, and he was always prompt, professional, and courteous.
I honestly have not had that great of a customer service experience in a long time… and will DEFINITELY shop there again! It actually shows you that they do care about each and every customer, because my order total was quite small, let alone probably much less than their average orders, and I STILL received 5 STAR SERVICE!
I would urge people to give this company another chance, as I can’t imagine what other’s are saying to be the norm. I guess it might boil down to the fact that as humans we tend to notice and complain about the negative, and rarely give credit to the positive… its likely that for every 1 negative thing, there are probably 10 positives!
A+
Also take a look:

I ordered a gift for a friend on ³⁄₃₁. I still had not received my order by ⁴⁄₂₁ and emailed the company on this date. On ⁴⁄₂₂ I received an email that I would receive a response within 1 business date. As of today, 4/​30, I still have not received the item nor the response that was promised in one day. Today I called the company. The customer service representative that I spoke to, John, told me that there was nothing he could do and no one else I could speak to. He was argumentative, would not listen, and would not hand off the call off to someone in charge. He insisted that there was no one else I could speak to and that the only way to resolve the issue was through email. Considering the fact that I had already tried the email method, I was very uncomfortable utilizing this method. John insisted that there was nothing he could do and continued to be argumentative. When he asked for my email to resolve the issue through email he would not listen, kept talking over me, and got my email incorrect twice (the second time I even used words to help spell it out and he still got it completely wrong. He insisted that the second time I gave my email with the helpful words that my phone was breaking up. :/​). I asked to speak to another customer service representative, since he was clearly having such a hard time helping. He said that there was no one else who could take my call and he was the only one who could help or I could do it myself. I hung up and called again in attempts to speak with someone else… and guess who answered the phone? John! At this point I think John is somewhere in the world taking orders and stealing customer’s money because there seems to me no other human contact except for him and as he insists he can’t help me. At this point I am going to dispute this charge with my credit card company and honestly I think this company should be closed down. I believe it is a fraudulent company and I would never order from them ever again and would advise that no one else order from this company either. Unless you like giving your money away to John.

Never again. I ordered some dishes online. There was a 25% discount and free shipping because I exceeded a certain minimum. More than half of my order never arrived. When I called to get a credit, Bob was quite rude. He would credit me, but would add back the 25% and the shipping on the items I got, because my order was now less than the minimum. When I pointed out that I ordered in good faith, and they couldn’t fill the order, he said it wasn’t their fault or problem. They don’t manufacture, but just sell. So… If you buy on their terms and they can’t fill the whole order, it is now your problem and you pay more. Rude and condescending.