The L Factor

I was appalled at the way the staff dealt with me when I tactfully asked to exchange a product that had performed unsatisfactorily. Paul Mitchell products all carry an unconditional satisfaction guarantee. I subsequently called the Paul Mitchell company directly, and the representative apologized for the unprofessional manner in which the L Factor staff dealt with the issue. (The L Factor staffer informed me that I had used «half the bottle,» and that I could «look inside myself and see that was true.») Although I had only used the product twice, Paul Mitchell company told me that this was irrelevant; if a product is not working for someone, then it’s not working, and they always gladly reimburse the salon in cases like this. PM company was confused as to why the L Factor would not pass this guarantee on to me.
Although they would not offer exchange value for the new item I purchased, I realized they kept my product after returning home and looking in the bag.
I deal honestly and kindly with others, and I expect the same from my salon.

L Factor is a Paul Mitchell salon offering the most outstanding service in the Bangor area. The stylists at the L Factor are up to date, friendly, helpful and very talented. Their shampoos alone are worth the price of the hair cut. Did I mention they style your hair before you leave and you don’t have to run home to rearrange it! I have been a delighted customer for 2 years and recommend it to anyone looking for a hair cut that is well beyond ordinary Bangor standards.