Safeway Food & Drug

This market has an «Express Lane» for checking out that is clearly posted «15 Items or Less» (Ignoring the use of ‘less’ being grammatically incorrect and should be ‘fewer’). The clerk once again allowed a man to check out more than 15 items; actually 47 items, causing a line of customers with 15 items or fewer to wait. I normally call this to the customer’s attention, which on more than one occasion has produced an argument with the clerk ignoring the entire event.
If your clerks can’t manage your rules then either eliminate the clerk or the rule and install self-​service checkout lines.
In the meantime I will go back to causing a scene and take the subsequent more verbose discussion to an elevated crescendo.
If this continues I will find a market with self-​service lines.

I just moved near this Safeway and decided to give them a shot since I normally go to the one on Balfour Road. I’ve given them 5 chances and I’m done. I had to buy bread that was expiring in 2 days because that’s all that was left, they never have chicken thighs, and they never have any good tri tip. Today I went in to buy garlic and they don’t have any fresh garlic, only packaged garlic! Yes, we asked several times and the workers all said they were out of fresh garlic. What grocery store doesn’t have fresh garlic??? I’ll be taking my business back to the Balfour Safeway. I’m giving 2 stars only because the employees were nice every time I shopped there, but that’s the ONLY reason I’m not giving 1 star!

Good for quick grab and go items that are always found in stores. This store is not well stocked– especially with specialty items that are found in other safeways. Staff is

The people at the Deli have been friendly and fast when I go in. The Chinese food is so good I am going back for more. I would recommend this Safeway.

Not my favorite Safeway. This store is smaller than the one in Balfour street. They still have daily, bakery, florist and pharmacy, but they don’t have self checkout cashiers. The staff is nice and friendly!!!

Shout out to Ryan… Deli Manager. This guy is great… I explained my situation with Pork product, and ask if i could have turkey instead on my breakfast sandwich, and before i could finish my gripe, he’s said he understands and i could have whatever meat i wanted. Oh, not to mention he make a hecka of a good sandwich, lol lol. Great people skills, great manager… keep up the «AWESOME» JOB…
Steven & DD

scanning the reviews, i feel lucky that no one wanted to shop here pre labor day.
it was in and out in minutes once i found a brew.
huge store. beer section the usual buy 6 to get the best buy. not a large selection.
brew: tecate «michelada diablo» 2/​5, 24 oz.
–tecate with added tomato juice and lime
on reserve for now, will review once consumed.
drips:
–quick check out

Good for you Safeway, you have made a lot of staff changes and it shows! There are a lot of new faces and they are friendly, professional and seem like they appreciate their job. There were a lot of changes and some that were hired I would come home thinking… how did they hire that person? The one young man that continued wiping his nose the whole time he cashiered. I had to come home and sanitize everything I purchased. Or the girl who kept talking to all the other employees about how she wanted to go home. BUT I havent seen them again, so maybe the Management is finally paying attention to their customer service.
The new Deli manager seems to be a good addition. Brandon and Yolanda from the deli are always friendly. A couple of the other ladies… still questionable.
Today my cashier was Gerardo an courtesy clerk was Ricky. Both very professional, friendly and seem to genuinely like their job.
Finally!

Avoid this location! I often find expired items on the shelf (cheese, bread, dairy items). I will drive all the way across town to Raley’s and pay the higher prices for a better experience. The check stands are always backed up. Plan on standing in line 10 – 15 minutes each time. Forget about buying ice cream. It will melt before you leave the store. The store is dirty and the produce is not fresh. People stealing right in front of you and no one does a thing. The store employee’s look the other way. This totally makes me angry as they need loss prevention staff working at this location. I totally understand the staff can’t run after people stealing. However, its the corporations responsibility to provide a safe shopping experience for their customers and employee’s.

After waiting over 15 minutes at the bakery department for someone to help me no one came. then a worker said he would call someone over and i waited an additional 10 minutes and no one came so i left. i wont be going to that location any more

Slow slow slow checkers. Mine was obviously struggling but didn’t want to call for a manager. Then appoligized to the lady behind me…

I bought a bottle of refreshe water from this Safeway. I am totally disgusted! I found gray floating things inside! And like dark shades of speckled stuff too! Thank God I did not drink it! This is why you always inspect things before you eat/​drink! But of all things a bottle of, supposed to be, fresh clean WATER!!! EW! I have a video of it and pictures.

I wouldn’t give this store any stars but you have too in order to write a review. No matter what time of day and worse at night you go there are never enough clerks and always long lines. I’ve walked out twice as soon as I seen how long they are and go to the other Safeway on Balfour

I live very near this store and it has to be an EXTREME emergency for me to run in here. The floors are dirty, the employees aer callous, not caring to dress properly, address the customers or even acknowledge that there is anyone there. Many times they will talk over the customers to continue a conversation, there are never ANY bags in the produce section, many times the shelves are just empty, the parking lot is filthy! All that and the added fun of the kids from the high school hanging around as well. Sorry, I will take my business to the Safeway on Balfour OR go to Winco for really good prices (albeit the same sort of service I experience at the Second Street Store Safeway).
Maybe this place would make a really good church. You need a wing and a prayer for service here

My husband and I go to this location because it’s close to home. We go almost every morning for a breakfast sandwich and the same rude lady at the deli always help us. I told my husband after we went to get our usual sandwich this morning this is the last time we will come to this location. The deli clerk always gives us attitude and this morning she says «well the manager came in yesterday and said we have to start charging extra if you want lettuce and tomatoes on your sandwich». I looked at my husband like is she serious? Charging extra for lettuce and tomatoes. It’s not like they are stacking it on our sandwich, we literally ask for two tomatoes and one leaf of lettuce. She says «it’s on the board up here that says we have to charge for condiments. I looked on the sign and said «no it doesn’t»! She says «that’s what the manager says to do». Well I am soooo done and will go to the Safeway on Balfour instead. They have way better customer service there.

1. You go to the deli department to get a sandwich made and there usually isn’t anyone there! The other day I went in and paced back and forth waiting for someone, and finally saw a clerk working at the other end and she said «I’ll be right with you». In the meantime, another girl walks right up to the deli counter and the clerk waited on her first!!! I was there before she was, and the clerk started arguing with me that I wasn’t first and to wait my turn. What an unprofessional person. I just said forget it.
2. The entire bakery/​deli area looks sloppy, food in deli cases don’t look fresh.
3. The ambiance of the store is very «blue collar» and the clerks at the checkout are very unkept looking.
I will not shop at this store again. I prefer the Safeway on Balfour by Fairview Ave.

One of the worst Safeways in the area. It’s close to me but I don’t like shopping there because they are understaffed and the check out lines are always jammed.
This has been a problem for MANY years as indicated by the reviews but the company has done nothing about it. Guess profits are more important than customer service. Doesn’t really make sense because the Safeway on Balfour and in Discovery Bay do not seem to suffer from the same problem; at least not to the same degree. Unless they removed it, the Balfour location also has a self-​checkout area which is good for those (like me) who prefer to do it themselves.
If anyone in corporate is listening, I only go to Safeway now to buy «cheap» wine and the few (very few) other things that are actually cheaper at Safeway, but I do most of my «grocery» shopping at FoodMax, WinCo and Costco now.

The worst Safeway i have ever been to. Wrote corporate about 2 months ago concerning the long lines and how they have no self checkout. They gave some BS answer about how they will forward it to the correct people. Never go here if you want to pick up one or two things. You will have a long line and two checkout lines. Coming from Pleasanton where the safeways are great to here in Brentwood where this specific Safeway is garbage sucks. Guess i wont ever be shopping at Safeway for my family again. Good thing there is a Raleys about 5 more minutes down the road.

This is the worse Safeway I’ve ever been to. The lines are always super long because they never have enough registers open. The employees try their best but scheduling is terrible because they don’t have enough staff.
All you hear are customers complain.
I’m only rating one star because I have to.
Find new management.

I stopped by this Safeway on my way home & they had a decent selection, although their kale looked like it had been stomped on by a herd of wild elephants. The other produce looked pretty good & they had some good sales going, and prices are cheaper than the same exact items at my local Discovery Bay store!
I love the laid back feel of the store, and it was way less crowded too! It sucks there’s no self check-​out, but it’s okay because the cashiers were really nice & they’re fast!