Roto-Rooter Plumbing & Drain Services

Very quick and efficient service! We will choose to go with Roto-​Rooter again if we ever run into plumbing issues!

My main line backed up on a Saturday. I called that afternoon and the technician (Keith, #4589) came out on Sunday morning during the promised time and got the line open again. He did a good job of explaining the process and costs.

I had a main line backup and called Roto-​Rooter on the weekend after christmas. The person that came and worked on the line was awesome!!! His name was Glenn Roeder (#4588) and he was extremely responsive and communicative. He took the time to explain the steps that were needed to get this cleared up, and all the while I was several thousand miles away on Christmas vacation. Glenn is the man, thank you for all of your help sir!!!

Don came to my house today and did an excellent job. They are expensive, but the job gets done.

Who ya gonna call? Robert Johnson! He fixed my jammed disposal in no time flat, and gave me some advice on a couple of drain issues, too. He’s the best. Thanks Bob!

The Good: They came over within an hour to unclog the drinking fountain drain at my office. The tech was very nice, clean, and wore a very professional uniform. He said it would cost $ 264.00 to unclog the drain.
The Bad: He literally spent less than ten minutes to unclog the drain. I understand that he told me upfront the charge and I agreed. I feel a little taken advantage of that he didn’t offer some sort of price adjustment since the charge was clearly excessive for the 10 minutes of work. By the way, if he had spent more than an hour (it was in the fine print) the charges would have reverted to a rediculous hourly charge on top of the $ 264.00.

My leaky faucet was fixed for a grand total price of $ 500. I looked up the part and it was $ 80 at Home Depot so the labor was literally $ 400 for an hour’s worth of work. Plumber was nice enough, but I definitely feel like I got ripped off.

Keith came over on a Saturday to fix an emergency drain issue. Very friendly and professional. I’ve never been disappointed with Roto Rooter.

10 days ago, I’m down in Florida playing some golf and I get a call from the car wash that I own informing me that the drain is clogged in one of the self serve bays. So, I tell my manager in St. Louis to call somebody and get it fixed.
About a week goes by and I’m sitting in my office in St. Louis and I see this Roto Rooter bill for $ 550. I ask my operations manager how long they were at the wash and he said it was less than two hours.
Needless to say, I was stunned. I literally pooped my pants. No kidding. That’s over $ 275 per hour. I asked my manager if they did anything else other than snake the drain, like prepare our taxes or give legal advice, maybe paint the office? He said no, just the drain.
So, yesterday, I’m leaving the wash at the end of the day and voila! the same damned drain is clogged. It seems that my manager pumped out the pit that the Roto Rooter guy was working on so he could more easily get to the drain. And, because it has rained pretty much every day lately, there has been little, if any business to fill the pit back up to the drain line. Now that the sun is out and cars are using the wash, it is apparent that Roto Rooter did not fix the problem.
So, I called Roto Rooter 20 minutes ago and explained the situation to the person that answered the phone. I asked if they guaranteed their work and she told me «no, they did not.» I asked to speak to a manger and I’m still waiting for the call back. Keep in mind, I have only had one clogged drain in the previous 18 years. This type of problem is rare. More to come after I speak with a manager.
Two days have passed and nobody from Roto Looter has returned my call. The only thing that I can say about Roto Looter is that they have no integrity.
Hint to Roto Looter: Tell your customers up front that you charge $ 275 per hour. Tell your customers upfront that you don’t always fix the problem. Tell your customers upfront that you don’t guarantee anything.
If people still want to do business with you after you have been honest and forthright with them, then more power to you. Otherwise, you are shameless predators, in my opinion, as long as you continue with your current business model.
Update: I spoke with a manager from St. Louis named Steve who informed me that I spoke with a call center employee on Monday and that is why he was not informed of my call. He also said that his technician suggested that we clean out our separation tank. We have a different company coming out later in the month to do that. If The drain is still clogged at that time, Steve offered to come out again at no charge.

Service tech (Keith) arrived in less than an hour and had everything running smooth within 2 hours. It was a severe clog and he had to change blades several times but worked through and made me a very happy guy!

Their guys were available to help 30 minutes after I called. Arrived quickly, assessed the problem quickly and was able to even provide me multiple options as well as the most cost efficient one to correct my issues. Very prompt and professional service! Worked quickly and was very clean too, placing everything back that he had to move to get to where he was going. Would definitely recommend!

Super easy to book appointment on line. Service Tech was very good and on time. The repairs were made correctly. My only issue is the high price… kinda way high. OK I suppose if you have a an emergency… but I have since had 3 times more plumbing done for about 35% less money from another plumbing company… with just as nice of a truck as RotoRooter. Bottom line, you pay TOP DOLLAR.

Roto rooter came promptly and sent a very nice technician to our house. The work was backed with a six month guarantee!

Technician showed up on time. Spent five minutes fixing an outdoor faucet and charged $ 149. Refused to accept a $ 40 coupon, because he said he had already given me a discount off the standard price of $ 229. This is highway robbery. Will never use Roto Rooter again.

If his work is like his communication skills are, then he deserves 0 stars. I’m sorry sir that I dint know all the plumbing lingo and I’m sorry for asking, «what’s a ball park price?». I guess you never ask people when they are performing work on your assets, what the price could be. Don’t worry I found a nice reliable company that explains to me.

Our laundry drain has been backing up but today it was the worst I have seen it. Called Roto-​Rooter, and they had a technician come within an hour of my call. Mike, our technician was very professional, and forthright with the repair that needed to be done. He was able to clear our main line, and told us what preventative measures to take. We are very satisfied, and highly recommended

Scheduled an appointment and was told the plumber would be out between 4 — 7 pm. Was called at 5:45 and told it would be closer to 7, and then called at 7 telling me they wouldn’t be out until 2 pm the next day. Unsat.

I called yesterday afternoon and got an appointment for today at 10 am, I waited for 2 hours until someone finally called and said «Sorry we are behind and I don’t know what time will be there» I asked is it going to be today and the person said «Yes sir». Well its 3:30 pm and I had to call and ask if they were going to make it, the same guy that I spoke with earlier said they weren’t going to make it today. That’s unacceptable and a huge lack of respect to your customers, I hope I don’t end up with damages in my house; I will have to set a formal complaint with BBB. This is unreal

We usually need Roto-​Rooter once a year to free our main drain from tree roots and they have always been prompt, friendly and fair-​priced. I especially like how well they communicate the status of your appointment if the’ve promised a serviceman within a certain time frame. This year our problem was on New Years day and we expected to be charged a premium for service on a holiday but we were wrong. They came shortly after we called and efficiently handled our problem. We’re always pleased with Roto-​Rooter.

We had a drain emergency on a Saturday morning. A quick Google search presented Roto-​Rooter for assistance. The operator was courteous and fast, presenting us with a two hour window for service. About ten minutes later serviceman «Don» called to say he was on his way. 20 minutes after the call Don arrived at our door. He was friendly and courtesy, quickly diagnosing the problem and getting to work.
About 20 minutes later, Don cleared the drain and left and clean work space. The Internet ad provided a healthy coupon. The serviceman was competent, timely, and even patted out barking dog on the head.
I would use Don and Roto-​Rooter again.