Ross Lopez – State Farm Insurance Agent

I want to give this office 5 stars, for the wonderful services, that they provide, great people that work there very helpful, in anything I need, or have questions, they are always there to help, especially Maribel, she is a great help ! Good job

I have to wholly refute Lisa’s comments here and I can only say — in her case — if the person your talking too isn’t getting it done — you need to talk to Ross. My experience guarantee’s he will handle it immediately and I think he expects a high level of customer service from his employees. Lisa — your incident is a fluke in my experiences with this office. I recently moved and transferred from an adequate State Farm office to one that is a actual pleasure just to walk in to (Ross’s). Everyone here is friendly, greets you as you walk in, offers a beverage and is just genuinely there to help. Ross is over the top friendly and customer oriented. He clearly emulates customer service and expects the same from his staff. In todays day and age customer service sometimes seems like a thing of the past. I challenge you to just walk into his office and I guarantee an enlightening experience.
I never thought I would promote an insurance agent — but this office is great!

AVOID at all cost to speak with TODD!!! You’re better off with calling corporate for any immediate action/​assistance.
Let me start off by saying that my family has long been with State Farm for ages. During this duration we’ve undergone a spectrum of minor mishaps ranging from automotive fender bender accidents – as to even more severe vehicle catastrophes resulting in a total lost. I was always pleased with the support services that came from this office. KEYWORD= WAS.
I recently had the misleading fortune to speak with support staff member TODD. Speak with him yourself, and you’ll question his qualifications & integrity too.
My Mother’s residence was burglarized on ²⁄₂₇. A police report was made and I also contacted this office to report/​submit a claim as well.
I spoke with a male who seemed like he was a new hire on the job – either that, or he was just a stand in family member or a friend to the agent, and was temporarily assigned to answering phone calls while the REAL qualified customer service reps were out. This guy, goes by the name of TODD. TODD proceeds to ask me for my general info as to what happened, where, date and time, & of course I told him that I had a police report number and asked him if he wanted it since he never bothered to ask either. I will have to admit, as I was giving TODD this information, it did not seem like he was inputting any of this into a computer system, but rather just inscribing it onto a piece of paper. He then said that he was sending out a packet of paper work and to expect it to arrive within 7 – 10 business days/​or 2 weeks. When asked what the documents were, TODD seemed perplexed and said, «It’ll ask u SOME EASY THINGS on there, just fill out whatever STUFF on there and mail it back to us.» It felt like I was speaking to an untrained representative with a a vocabulary of a high school teenager.
A few weeks stroll by and still I haven’t received these ‘papers’ that should’ve been expected to arrive in the mail, nor have I received a phone call from State Farm. Called Ross Lopez’s office to inquire about these papers and only to get a female to to tell me, «oh yeah, Todd was the one that was helping you last time… I’ll relay this message to him to resend out to you… expect another 7 – 10 business days again for the papers» Really??? here we go again…
It is now ⁴⁄₁₇. Approximately 7 weeks have gone buy and still I have not heard from anyone nor have I received any documents from State Farm. I called Ross Lopez’s office and TODD answers. So he recalls speaking with me 7 weeks ago in regards to my case…“ohhhhhhhh, I remember youuuuuu”
*long moment of silence*
(this guy is dumb-​founded it’s obvious this guy has crappy customer service skills) TODD proceeds with, «What do u need? »
I explained to him that if these documents were urgent and vital to my claims, to please send them to me through my personal email immediately – right then and there – NOW.
TODD calls me back 3 hours later and asks for the same info such as date and time of the burglary, police report #. I was outraged, I gave him that information 7 weeks ago, it should’ve been on file. What happened to it?
Todd, «That information was never saved.»
Me, «So you’re telling me that YOU never filed my claim?»
Todd, «I was on vacation & I guess nobody else helped you.»
Me, «How is anybody to help me when there was NEVER a claim officially filed in the the first place?! I initially reported my incident to YOU, so you are the one that is solely responsible for filing it.
Todd, «well, I never received the paperwork from you so thats why that happened. I’m submitting your claim now but I cant give you the claim # because the system isn’t giving me that #, and its almost 5 o’clock (4:45) so the claims department won’t handle it till tomorrow. «
I waited 15 minutes later after speaking with Todd to call the 24hr service line for action. I needed confirmation that my claim was filed successfully and if not, to do so immediately. I’m tired of this stupid run-​around. Its sucks cause this corporate line is only available after the closing hours of your agent’s office. You carry-​on with dialing your agents office # but only AFTER 5pm and their answering system will forward you over to there corporate 24hr call center where you’ll get immediate, professional assistance. The representative was able to issue my claim # for me as well as forwarding my call over to the claims department. He stayed on the line with me as he connected the conference call and also gave me the 888 number if and however if our calls were to disconnect. (Let me remind you that this happened 15 minutes right after my agents office denied me of a claim # and turned me down from the claims department.) FYI TODD: Claims Dep. is open till 7pm!

I like State Farm, just not the services provided from this office. Avoid this office & take your concerns straight to corporate.