Prospect Mortgage – The Loan Ladies

My husband is a vet and we selected prospect mortgage 2 years ago as our lender when we built our new home. The process was fast, simple and pain free. The ladies actually made borrowing money, a pleasant experience.
Fast forward to 2016. We decide to refinance, pulling equity out and writing another VA loan. Of course we contact Kathy at Prospect because of our history with them. We had to call a couple of times and leave messages before Kathy finally called back. We explained what we wanted to do and that we wanted to lock in the rate before it increases… again. She said «I need to know the balance on your current loan and the original loan amount.» Ok sure, we will get that for you but isn’t that your job to gather that info? And we know you’re going to have to verify the info we give you anyway. Feeling a bit disillusioned, we go online and have this for her within minutes. My husband calls her back and of course has to leave several messages before she calls back. When she does she says «ok, I’ll email you the paperwork». That was 2 weeks ago and no paperwork has been sent and interest rates went up again this week! Thanks Kathy!
This is an easy loan — we both have excellent credit and we want a 30 year fixed. I guess it was too much for her to handle.
They lost our business and we are passing the word on to everyone we know in this small community.

It’s always a pleasure to do business with Kathy and The Loan Ladies. They made our refinance easy, breezy and we got a great rate! Thank you again for your professionalism and excellent service!

I heard about Kathy from a close friend, and with this going to be the biggest decision of my life, i wanted someone that i could trust. I went in and talked to her, and felt comfortable right from the start. With this being my first time buying a home, i had no idea what was involved. She let me know about different programs that were out there, and how they could help me. We found a house to buy, and started the process with Kathy. It was smooth from start to finish, and was able to get this house from the programs that she knew about. her projected numbers were within dollars of what they actually were. this was 6 months ago, and still to this day, i call and ask her questions, and she answers them. If you are looking to buy a house, kathy is the one to go with.

Working with «The Loan Ladies» — Patti, Kathy, Vanessa and Holly was tremendous.
They are all professional, courteous and continue to keep you informed every step of the way. I highly recommend them.

Kathy was so disrespectful and unreliable in getting back to us at all about our loan. She had our paperwork for one month and still said she had not had time to look at it. I am not sure if it had anything to do with me as a person (which would be strange) because I have never met her! What a waste of my time. I am happy the others rated her a 5 star — I am glad she could help you.

Kathy and the «Loan Ladies» at Prospect Mortgage in Brentwood, Ca. have helped us with our home purchase in 2008 and also with our refinance which wrapped up this week and We couldn’t be happier. Our mortgage went down by $ 400.00, Woo Hoo and it was stress free. Kathy was open and upfront about the whole process and did what she said she would. Go see Kathy and the loan ladies, you won’t be disappointed!