Ned Stevens Gutter Clng of Long Island, Inc

I called them about two weeks ago to clean my gutters. They said it was the busy season so they couldn’t give me an exact date on when they would come, but would be out in a week or two. Called them yesterday and they said that they didn’t have other calls near my area, and that’s why they haven’t come around. I asked them for an estimate on when they would come and they said they don’t know — could be two weeks, or more! I understand it’s the busy season, but what kind of service basically tells you, «we’ll get to you when we get to you.» I asked the lady on the phone to cancel the job, and she asked me, «Why?». When I told her the (obvious) reason, she gave me attitude (as though I was being unreasonable), told me to have a nice day, and hung up. Awful service!

Scammed my 80 year old father this past spring. May have been doing that for years but we will never know. Came out in the spring to clean the gutters and only when we had our independent contractor inspect the gutters afterwards did we discover that nothing was cleaned and there was a ton of debris. While they sent someone out to clean again, they used the excuse that the gutters now need to be cleaned twice in the spring and once in the fall and it was not the fault of their workmen. It is clear when they sent someone out they did not do the job right the first time. When I asked them to credit my father for not doing the right job when we caught them and having us question their integrity, they offered no credit and 10% off the next future cleaning. 9 years my dad was a customer. Wish we had caught this sooner. Whomever owns this company should know that your customer service people (Lena) knows nothing about customer loyalty and retention. Buyer beware.

The Ned Stevens team did an excellent job of cleaning my gutters and make minor repairs. They arrived as scheduled, did a thorough cleanup, and there were no additional charges. I highly recommend them, and plan to use them in the fall.

When they cleaned my gutters in December, they didn’t put my screens back properly and they are overhanging now. They won’t come fix it. I guess they don’t want repeat business — not using again!