Marples & Associates Realtors

Marples reality has been managing the rental we’re in for three years, and they refuse to give back my deposit. The gardener i was supposed to have came four times in total and now that we’re moving out they are claiming that last year in June i missed a months rent when i have paid on time ever since we have moved in. And to top it off there trying to give me late charges for a lie i found out about last week. These people are unscrupulous, soulless lies.

Impossible to get a hold of. Understaffed.

Save your money, time and energy and use someone else. Beyond Horrible customer service experience.

Usually I come to Unilocal before deciding on a company… I did not this time… fortunately for me, I could not even get a call back on 2 properties I liked… so I will consider myself lucky!
I feel sorry for the people who gave reviews under mine… I have felt that frustration… from the many bad reviews, they obviously do not care and have no plans to improve their business model. If you cannot return a simple phone call, then how can I depend on you for anything more.
You are not doing US a favor… it’s quite the opposite… you have to earn my business… so glad I am moving on. I can’t stand a lazy work ethic.
For Jim J below me… next time you want to rip a company apart, don’t give them 5 stars… defeats the whole purpose.

UPDATE:
These people charged my husband and I twice to run our credit for a property they never told us if we even got. I cannot stress more to anyone to STAY AWAY from this company. When I contacted them about our refund they gave me the cold shoulder and said they would «follow up» … That was 3 months ago… I finally called my bank and told them it was a fraudulent charge from a company that was avoiding me. My bank refunded me but marples kept my cash in their wallet.
Still cannot believe these people are in business.

If I could give negative stars I would. Never have I ever had such terrible customer service. I applied for a home online, never got an acknowledgment, any type of communication, if my credit was even ran. But they sure took my $ 105. I finally called into my bank to get a refund after calling there office several times in 2 weeks and no response I began to think the company was a scam and after finally getting through to someone I still believe they are! The woman on the phone continued to argue with me, and by argue I mean cutting me off, talking over me, raising her voice and tried to blame everyone else for the non communication, and all these excuses and finally hung up on me ! I recommend a professionalism training for this company and maybe training on how to ACTUALLY assist someone with finding a home. The new property manager im working with blows this hole in the wall out the water! DO NOT work with them. They are a rip off

If you have ever dealt with Cathy Marples or even the Marples family, you will understand exactly what I write. THIS IS MY OPINION. Cathie is real repugnant human being. Cathy micromanages her subordinates. Even her subordinates want to do the right thing, yet Cathy squashes it. Cathy is over the top and obnoxious. Cathy conducts herself as a liar, the kind that has lied for so long, she doesn’t know how to stop. Cathy will tell you anything you want to hear and not follow through! She tried to bully me with big words and bravado, I laughed at the «paper dragon». I rented from her, this is how I have come to know this.
OH P. S. her son has 13 computer monitors in his office at the Brentwood Office… I counted them myself. Who needs 13 wrap around computer monitors? Perhaps Steve Jobs or Bill Gates??? I mean these are are powerful people. Yet a small time real estate company? Just ask Matt, he needs em!
Look if you want honest and real, this is the place to avoid.

I have been with those people for two years and all I can say it was a nightmare giving these people my property for rent. They never answer their phone, they never get back to you with what you need but their needs. Leave a message it will never get answer, do the minimum for what you are paying them you get none. If you are in the market to find property management for your property, stay away from these people all you will gets are headaches, no answer to you demands it’s just a horrible and scary movie you will live during the ENTIRE time you are leasing your property with them. No just that when it’s matter fixing things in your home, they pick the phone and hire the most expensive handyman to do your job, I was even suggested a plumber for $ 120 an hours. Be careful of Marples property management they are the worse of the worse in the market. stay away stay away from Marples property management. If I was able to give minus star I would have done it.

Michele, Cathy were fantastic. I tried to do this myself, what a nightmare!!! By the time I got to Michele and Cathy I was a basket case. They immediately collected all the pieces and helped me out. You have to earn 5 stars with me, they did. That team Marples so much!

Tried to call on these people for a property they were renting and got the machine, I left a message with my contact information, no call back this went on for about a week until I gave up. If the property was no longer available a phone call saying «sorry the property is no longer available» would have been fine, but they completely ignored my phone calls so good luck trying to get ahold of them because obviously they don’t care

Horrible people to deal with. A lady by the name of Chris has no problem violating Tennants’ rights. These people still expect you to pay while they violate your rights. These people must like to be slapped with lawsuits.

These people are horrible… From the staff in the office to Matt and Cathie Marples, they are fucken rude and are only worried about getting their rent. They don’t fix anything and if you finally get someone to come out to your home they try to blame the tenants for ruining what you are having the issue with. They are full of lies and don’t take care of anything. We’ve had nothing but issues with these people, we are still waiting for our deck to get fixed, this issue has been going on since September. I fell through the deck and it’s still not important enough to get someone out there to fix it. Matt’s response was” It’s too cold to pour cement”? Are you fucken kidding me, well if you would have taken care of it when you were suppose to it would have been fixed already. DONT RENT FROM THESE PEOPLE!!! THEY ARE HORRIBLE!!!

Just an update in reply to the owners response to my review. I think there is a disconnect between the owner and the office staff. I have email proof where I have caught errors in billing and have had to request that it be fixed, and then after sending proof that something was already billed etc and showing them what was wrong and emailing over and over it was finally fixed, to her defense I’m sure the workers aren’t running to their boss saying «oh hi I just wanted to let you know that we messed up. again.» but it is a valid concern that people should know about … hence my honest and legitimate review.

Marples handles the property management for our rentals. I don’t normally post on Unilocal but felt compelled to when I read so many of the negative reviews. I feel these reviews are misleading. Marples has excellent documentation for inspections, move-​ins, move-​outs, owner portals with direct deposit and a pretty substantial lease addendum that protects both the owner and the tenant. They also have a construction company that we’ve used for make ready’s when a unit needs to be rehabbed — this has helped us scale to more units as I no longer need to manage these make ready’s directly.
They have been very responsive to tenant requests and there was only one time where they made an error in one of my owner statements. I called and it was resolved right away. In comparison my previous property manager would make these types of mistakes about 3 – 4 times per year.
What I like best is it feels like a partnership — I consult with them on property management and investment strategies and feel like I learn something new with these interactions. I also interviewed three other property management companies in the area and Marples had the most maturity in their management processes — e.g. best paperwork, safety inspection schedules, lease renewal approach, property marketing, repair & maintenance processes etc.
There is a company called ONEprop that I use as a measuring stick for property management, they are excellent but only based in the southern states (think Texas not California) and they manage many of the hedge fund owned properties. Based on my research and experience I think Marples level of experience/​maturity in property management is on par with theirs.

I have never written a poor review on Unilocal before now. We rented a home for two years that was managed by Marples. Every time we tried to get something fixed (electrical problems, plumbing, new dishwasher, etc), it would take forever! Sometimes we wouldn’t even get a response and would have to call or email again. When we moved out the front door lock was broken because we were still waiting for them to respond to our repair request. I have rented numerous different places over the years, in different states as well, and was never so unhappy with a rental management company. According to our lease, our security deposit was supposed to be returned within 21 days. I waited 22 days, and then called to inquire what the hold up was. Their only response was an excuse that the owners held the deposit and they did not speak English, but that they would email the owners. Seemed like a pretty poor excuse (not even an apology!), and it made me wonder if they had ever even notified the owners to release our deposit. Just a typical example of the «service» you will get with Marples.

Our review will read like a ¨ditto¨ to all the other reviews on Unilocal.These people, especially Cathie, are not interested in working with or for you. They managed the property we lived in for 8 years as we rented it back from the owners while we transitioned out of CA. Her office staff are borderline inept in dealing with customer service or repair calls. They hire out the cheapest and most unprofessional crews (gardners, handymen, repais) — they are not in a hurry to fix anything that breaks in the home. It took a guy 2.5 weeks to install a broken water heater, and it has been over 7 months that the repair of a bathroom leak has gone unanswered. Just calls with excuses and empty commitments.
Like other reviewers, instead of «dealing» with us they decided to finish our rental agreement and kicked us out 6 months before we had agreed with the owners to move out.
These people should NOT be in business given their predatory attitude towards individuals who are in need of a compassionate, understanding and caring realtor staff.
If you would like to get more details (with proof and examples of their thievery) message me and I would be happy to let the dirty laundry hang by its crooked horns.

My friends and I are renting a property managed by Marples and it has been a nightmare. They have been extremely unprofessional from the very beginning. We expected that the patched holes in EVERY WALL would be painted to look decent, but no. It has been the biggest headache to even get the smallest thing done and we are now on WEEK THREE of not having a working refrigerator because they have been dragging their feet. I DO NOT recommend using them as a realtor and ESPECIALLY not as property managers.

Absolutely the worst nightmare dealing with this company. I signed up with Cathie end of Aug before I got the key of the house. I was going to have her rented the house n managed the property for me. I left her many messages before labor day weekend, telling her the house recorded n she could start advertising right away. After labor day weekend she called me and said she could not locate seller agent & the house was not mine yet therefore she could not start her job. I asked if she even checked her voice mail & got my message at all?
Then I told her I would remodel the house n the it would be ready for rental mid sept. She suggested to put the house on market even thou it was not ready. Sept 7, she emailed me that agents went to look at the house n was upset bec of the construction. I was shocked of her comments. I already told her about the remodeling, agents should have known if they went to look at the house.
After the house was all done Sept 15 weekend, I contacted her many times but she never returned my calls. like i called her monday, maybe by wed, she would text me a line. There was no return calls, no follow up at all. I started to call her company n talked to some staff there. Of course they did not have any infor of my house. Finally staff said there was a house showing sunday sept 22. monday sept 23 I asked the staff how was the showing on sunday, they told me no one showed up n they didnt know any details. I tried to find out who’s my account manager n I was first told it was karen, then tanya, then many more people were my account manager. There was absolutely no infor nor help to promote or follow up my house for me. and cathie was out of reach all these times.
Sept 24 tues, I left messages with cathie n staff that I would like to cancel the contract. Thurs nite cathie texted me why I did not know shes out of town n there was actually an applicant for my house. she said I couldnt terminate the contract unilaterally. i asked her to forward me the application, n of course there was no application. how come no one in the office told me cathie was out of town when I called. and why was there no back up when cathie was gone? I also wonder if I was the tenant n needed cathie to fix the house or something, who n when would some one help the tenant?
sept 27 Fri morning cathie called me when she was finally back to the office. she told me the applicant was now out of town n I needed to give her time until client be back end of sept. It was all BS. The issue here was the lack of communication n no follow thru n no service whatsoever. I was sooo soooo sooo upset at her way of handling customer. She refused to let me end the contract. I dont want to prolong this anymore. So what even if she rent the house for me, I dont want to deal with her or have my tenant deal with her for the future 1 year lease. I know it would be nothing but headache. Her delay in response & not following up with details made me very upset. Finally I paid her $ 500 to terminate the contract right there. No more end of sept, no more wait for applicant crap. This is a very bad experience for me. Sigh!!!

While looking for a house for my mother to rent, since she sold her house she has lived in for decades and was moving closer for more familial support, I contacted Marples & Assoc. regarding a rental house property in Tracy, CA they had listed.
I called Wednesday ⁴⁄₁₇ and was told that there were no agents in the office and they would take my name and number and get back to me. Thursday, 4/​18, I was in Tracy looking at other properties and called in the morning to see if an agent was available and was told none were and an agent would get back to me regarding a chance to see the property and some questions I had. Friday afternoon, planning to go out to Tracy on the next day Saturday, I called to see if I could see the property on Saturday and was told the realtors decided to show the property on Saturday and they would call me back with a time that they would show the property. Saturday morning and no call.
These people are complete screw-​ups who dropped the ball and obviously have no apparent interest in dealing with prospective buyers/​renters or taking their money.
DO NOT USE THESE PEOPLE EVER!

Can’t even rate them as low as I’d like. They are so below standards I am at a loss for words. It’s amazing they even consider themselves a management company. I paid for months of service and received nothing but headaches. I would not ever recommend this service even if they were the only company left.
Do yourself a favor, hire someone else.