Cooks Collision

Cook’s Collision is definitely the place to go for auto body repair!
Got sideswiped recently and chose Cook’s to handle the repairs. Everyone I dealt with was warm, friendly and professional. Shout out to Pamler, Chris and David for taking care of me! The estimate was fair and reasonable, the paperwork and processing was quick and easy, and my vehicle was fixed in a timely manner! And the results are excellent! I can’t even tell that there was ever any damage in the first place! If I ever have any body work to be done in the future, I will definitely go back to Cook’s!

Thank you Christine! You are an excellent listener and gave me 5 star service!!! Excellent attention to detail through to the final finishing. And since I have USAA and Cook’s warranty I have peace of mind that the repair will continue to be as flawless as the day I picked her up. PS I am very particular about my classic car (BMW 135i) Highly recommend!

I went to Cook’s today for an estimate and they basically fixed my car for free!
I had hit a lane delineator to avoid another car from hitting me (check your blind spots people!) and it left my paint looking scuffed and my bumper dislodged. The lady that helped me was so nice! She had two of the guys come out from the shop and they were able to buff off the scuffs and pop my bumper right back in. So now I’m only left with two superficial scratches and money in my pocket! Thanks Cook’s!

Cooks Collision is the place to go for auto repairs!
I recently brought my car in for repair due to being rear ended. As soon as I arrived, I was surprised by their speed, efficiency, and warm hospitality. Literally, I came in before work and they had everything prepared. They had my paperwork ready for me to sign, adjuster ready to look at the damage, and even a person from enterprise ready to give my loaner. I was out in 10 minutes.
While my car was in the shop, Ralph from Cooks gave me periodic updates on the repairs of the car. He also gave me accurate ETA’s on when it will be fixed.
When I came back, everything was prepared for me again. My car was back in pristine condition (a lot better than I expected it to be) and there was no hassle leaving. All I had to do was give the keys of the loaner car and sign paperwork and I was done.
Honestly, I was so impressed on the fact that everything was there. They had enterprise, the adjuster, and a representative from Cooks ready for my appointment. On top of that, everyone over there is extremely professional and hospitable. They make sure that they go out of their way to guarantee you will be happy.
I recommend them to anyone who needs auto repair. I will definitely be using them again in the future whenever I’m placed in the same situation.

I was originally supposed to go to another repair shop that my insurance company had referred me to. Then by some random stroke of luck, the insurance company of the woman who hit my car stepped up to plate and sent me to Cook’s. Thank heavens they did. I could have been stuck going to this other Joe Schmoe spot, hoping that there weren’t any extra dings or scratches when I got my car back.
Let me start off about what happened when I got there:
Went in with an appointment, greeted instantly with a smile, car was assessed, Enterprise was called to reserve me a vehicle to replace mine. (This all happened in about 20 minutes.) I talked with the entire office team and absolutely LOVED their attitude. They worked great together, and worked well with me. I signed my necessary documents and I was on my way!
During the time they were babysitting my car, I received text messages at every stage my car went through. (This is not standard to text, you have different options on how you want to be contacted and this just so happened to be the method I preferred.) I really liked knowing where my car was at and what was going on during that time. It was like having a baby monitor for my vehicle. Seriously, best thing ever.
When it came time to pick it up, I let them know when it was convenient for me and they did their best to have it done by that time. Guess what? It was done before that time! All I had to do was sign the exiting documents, review my car and make sure it was to my liking, and then I was on my way! Easiest process ever. I want to add here that I also got a handwritten thank you card for bringing my car to them. That was icing on the cake. Nothing says «I care» like a handwritten note. I was actually hoping that when I opened it it wasn’t some generic robotic card that said «Thanks for your business» with some fancy script font printed on the inside. I love that it was a genuine note from a genuine person.
Do I want to come back? Only if it is to say ‘Hi’. I’m hoping that my car doesn’t need anymore surgery in the future! (But, if I have to go anywhere, it’s gonna be right here.)
My car looks fabulous and you can’t even tell that there was damage to it. A HUGE thank you to the entire staff at Cook’s Collision in Brentwood.

I went here with my 2013 civic for a minor repair job and was very well taken care of. Their customer service is fantastic. My parents also had the same experience with their Jetta. Thanks for your great service.

My 2009 Chevy Silverado was rear ended on the Hwy 4 Bypass, damage was pretty dramatic and I figured my truck was never going to be the same.
After going to several body shops I decided on Cooks, and I’m so happy I did, the whole staff is GREAT! You cannot find a better Body Shop. My truck looks and drives like the accident never happened!
My Truck and Me with all my questions and concerns were treated like a valued customer and their mechanics skill and the entire staffs quality of work shows in the finished product.
I have peace of mind in my once wrecked truck,
Thanks Cooks.

My family recently moved to the area so we were unsure who to have body work done by. We went to Cooks at the recommendation of an insurance company. They were very accommodating every step of the process. They provided excellent customer service & did great work! I would definitely recommend them.

This place is awesome! I got a groupon to clean my headlights. When I got there they offered me to drop me off at Starbucks and then they would drop my car off when it was finished, took roughly 50 min. The guy at the front desk was super nice! My car came out looking awesome and they even washed my car even though it was gonna rain in an hour. Excellent service! I tried tipping them but they wouldn’t take it! I highly recommend this place. Good job guys!

I’ve spent hours searching for body shops that would be reliable and efficient. Cooks collision in Brentwood attracted my attention with the next day service offer. No need to wait 10 days for the appointment, 7 days for the parts order and then for the work itself.
My car had rear bumper damage. They fixed it in two days! Other shops in my area estimated two weeks for this service. The team was very friendly. They offered me a ride home, when I dropped the car for repair! Excellent customer service, high quality of work and life time warranty!

I was rearended and needed some repairs done to my bumper. I just moved to the area and since I had used Cook’s Collision in San Ramon, I decided to give them a call. Susan Crespo went above and beyond her duties to help guide me through the agonizing process when being in a car accident. They kept me informed of the progress by sending me texts with updates on what they were doing with my car. I was very happy with the work that they did on the bumper/​trunk/​undercarriage area. They did a very good job. I am a very happy customer. I recommend all my friends and family to Cook’s Collision! Thank you Cook’s Collision and a big huge thank you to Susan Crespo for doing an OUTSTANDING job in helping me get my car back to normal and providing EXCELLENT Customer Service!

Cooks Collision was outstanding. I did a headlight restoration on a 2004 Jetta. Not only do my lights look like new, they washed my car for me. Susan and David were wonderful. Definitely will use them again.

What a great deal! Bought the Groupon and made an appt. I had to work so I dropped of my car at 7:45am and they drove me to work and picked it up after work. The manager was super friendly and very attentive! My car was pretty dirty inside and out and it looks like brand new now! Thanks so much! I will be coming back! Suzanne :)

Man do these people deserve a 10 star. Their customer service was amazing, the quality in the work They put into my car was amazing, and the turnaround time was fantastic. I had a bad fender Bender and other shops quoted me a huge estimate, They worked hard even though there ran into some unseen surprises left by the previous owner of my car. Made Sure it was done right the first time, even coming to my house to pick it up. And made Sure I was satisfied.

I came in this morning to get my car detailed (redeemed a deal i purchased from groupon… $ 49.99 (originally $ 99.99) for a basic detailing services). I checked Unilocal first to see other Unilocalers experience & decided to try this place out.
Pro:
1. Everyone was friendly and nice and got my car check in within the first 5 mins.
2. since I don’t live in the area, I asked them to drop me off nearby coffee shop.
3. took the car in at 9am was out by 11am.
4. the car came out smelling nice.
Cons (all issues, i included pictures for proof):
Note:the deal includes «a wash & wax & detailing for the wheels & engine compartment. The interior detail cleans crevices & vents, vacuums the carpets, & wipes down & clean all surfaces, including windows & windshields — information provided in the pic)
1. They did not detail the engine compartment, it remains as is when i first drop the car off.
2. I am not sure what they mean by wax (seem vague), but I assumed they did hand wax, but it seems like its just those wax services that you usually get from the car wash. There were bird poop/​bug resides on the exterior of the car still & water stain, Some of part of the car were still dirty.
3. I have a trunk tray, which remains is totally WET (unacceptable)
4. Some parts of the interior was not clean well.
This deal was 51% off the original price, I guess you get half of teh services done. I could’ve paid less to get it done at the gas station for the same services that they provided (except for the drop off/​pick up). So pissed off!
I did not call to complain about the services (most likely what they can do is just bring my car back in and get it done AGAIN, I don’t have time for that), BUT I rather inform other Unilocaler to beware. I won’t be coming here again.
Pictures provided.

I really tried to like this place since I’ve worked with Susan Crespo before when she was at the Walnut Creek location. Unfortunately the job was a C-​, if that.
If you see your car like you do your toaster, i.e. you don’t care what’s going on with it as long as it gets you to your destination, then this place may be ok. If what you drive doubles as a hobby car, or you just take pride in what you drive, go somewhere else. I took it apart after it was returned to me and I was very surprised at what appeared to be «amateur hour». Missing parts, broken parts not replaced, missing hardware and using used parts that were not fit (e.g. a bent bumper carrier so the bumper couldn’t be leveled properly against the car, or the bumper cover itself which was patched with fiberglass in multiple locations). The hood was misaligned and apart from looking crooked, wouldn’t go smoothly into the latch mechanism.
If you’re interested in details, I keep a log of this vehicle at
. My experience with Cooks Collision begins at mileage 63,426.

My wife Cheryl brought her 2002 Toyota Highlander in on an insurance repair for rear end damage.
She had the good fortune to work with Susan Crespo who gave incomparably good customer service.
After months of difficulty with the insurer, Susan walked her through the process, scheduled work around my wife’s needs, provided excellent referral for a rental, and gave us a beautifully repaired vehicle.
All this may sound like the norm, but in today’s business world the personal and sensitive care Susan gave Cheryl deserves notice and recommends this business to anyone in need of vehicle bodywork.

I use a Groupon deal I had for a headlight restoration at Cooks Collision at this location.
I called in to set an appointment on a Tuesday and got an appointment first thing in the morning that same Thursday!
I came about 15 minutes to my appointment. David Salinas greeted me and helped get me in and out right away. It took them about 15−20mins to fully restore my headlights.
My headlights were yellow before and now they look brand new! I am very impressed with their service & would definitely recommend this place. Everyone is friendly and there to help you leave satisfied.

Took my minivan to Cooks for a headlight restoration and exterior detail and couldn’t be more pleased. My husband and I have tried many different car wash/​detail places throughout the Bay Area but none of them can compare to Cooks’ excellent service level and attention to detail. They truly care about their customers and you feel it the moment you walk through the doors. It’s clear that this Company has chosen to build a clientele base for the long haul and is more interested in forming lifelong relationships than getting what they can out of a customer today. They’ve earned my business, which is important to me when there are so many other choices out there.
Thank You David and the Cooks Team!

I went to Cooks Collision to have my headlights restored on my SUV. My car is 10 years old and the headlights were bad. David and his staff did an excellent job on the headlights, they look awesome. I also had it detailed while it was there and they did a great job.
I received friendly service from the moment I got there to the shuttle back to my house. David kept me informed as to when when car would be ready.
I would recommend Cooks Collision to anyone who needs work done on their car.