Grace and Nolan in the office are great. I was referred to Chad Hawkins from a friend. Once a claim is filed it is turned over to corporate; this office is simply a sales office… not customer service. I have never once seen Chad, gotten a hand shake or anything other than an auto-generated letter. Through my job, I have done business with several state farm agents and I would recommend one who values their clients enough to show face and takes time to be helpful… There are plenty out there!