Cartronics

I experienced great customer service with the installation of my new stereo and speakers. I didn’t even have to make an appointment. I walked in and had a new system the same day. However, the system that was installed is fuzzy and staticky at times which is disappointing due to the price I paid.

While the speakers they installed my car were fine, Cartronics tended to cut corners with me, for example, not installing a new subwoofer, (which makes the car sound like it has no bass), not putting new wiring in the car, which caused all the speakers they installed to stop working, which required me to take it to another repair shop to get it fixed. And these are just the installation issues.
The customer service is awful. I had a tracker installed in my car that wasn’t working, so I had gone back in to ask Cartronics assistance, since they installed it. Not only were they unwilling to help, but they were unbelievably rude, suggesting that I «take a hike.» All in all, they do cheap installation work, which will break, and the customer service sucks. Do yourself a favor and go to anyone else in Nashvile

Took car in with bad radio, attendant seemed annoyed with my basic questions and options with my problem. Even though I made an appointment, I was told it would be 20 minutes before they could look at my car???
After having car looked at, he said I could have radio sent out and fixed or pay $ 460 for a new one. He seemed irritated when I asked him what it might cost to get repaired. At this point, I gave up, found Titan Motoring on Unilocal,and got much happier person and a quote for $ 200 installed without steering wheel controls, which he said would save me $ 100.
Can’t wait for new place on Monday and final resolution of problem at friendlier place.

Went in last week about adding an auxiliary input to a late model SUV. Guy presented me with options ranging from a $ 20 plug to a $ 300 stereo revamp. I had no idea about the $ 20 option and was prepared to pay $ 200. The honest, no pressure environment he created means that when I am ready for a new stereo in wife’s car and a Viper remote start in this car, that I will 100% be coming back to this location for it.

Good selection of car audio equipment. Good prices, great custom installs and fabrication.

Big «Thanks» to Jerry and his team for helping upgrade some features on my model Lexus. I originally was going in with my own idea of adding an easier music system. His suggestions actually saved us time and money doing a simple radio upgrade. Now I have a hardwire connection to my Ipod and Iphone, which we can now use for navigation, as opposed to using a separate Garmin device. Very knowledgable and friendly. Very happy and will possibly going back to see what he can do with my even older truck.

I had a great experience here I got a amp and sub put in my car along with a bass knob everything sounds and looks great. I even bought the wrong bass knob and they helped be get the right one and it works great!!! Jacob did the install and it was great he checked in with me and gave me many option on where and how he can put and hide things and made sure I got exactly what I wanted. The guys up front were very helpful in helping me get the amp and sub that I wanted for my car. My friend went to a different shop listened to my system and immediately ask me where I went because he felt like he didn’t get what he wanted as I did. I Will be back soon to get speakers!!! Thank you to all the people at the cool springs location that helped me!

Jerry Hayes was a huge help to me! He found ways to save me money, and still get a great radio and hookup for a reasonable price! Definitely satisfied, and will come back if I need any more car upgrades!

My wife has been driving her car for years with blown speakers and a factory installed radio. She didn’t want me to put a new radio in, because of the cost, but it got to the point where I couldn’t drive in her car without being overly frustrated at the sound. I filled out the form on the Cartronics website inquiring about a new stereo.
Immediately, I got a response from Luke who began answering my questions with specificity.
Most places leave you hanging to draw you in. What drew me in here was that Luke gave me model numbers, brand names and with that I searched the Internet to find that he was as knowledgeable of these products as anyone.
Before our Thanksgiving road trip, I dropped my wife’s car off at 9a, picked it up at 2.
My wife was not mad, but ecstatic. She hadn’t realized how painful her stereo really was to listen to.
It made our trip to NC so much more enjoyable and I could swear that our 8 year old Honda almost has that new car smell again.
Thank you Cartronics. Thank you Luke Ratliff!

Let me start by saying the front office did an excellent job in making my vision of a custom enclosure come true. It was a custom job for my 370z roadster that required fabrication of a fiberglass enclosure for 10 inch subs behind the seats. They installed a head unit, 2 amps, door speakers, tweeters on the dash, and did some other request. Overall, I was very pleased with the work, but here is where I got my monies worth. When I had a major problem, they stepped up and resolved the issue immediately at great cost to them and that why I wrote this positive review.

I had purchased a brand new car a few years ago. Decided to get 2 10′ sub’s in the trunk. After installation they worked great for awhile. Mind you the car was of high quality, with 5000 miles on it. One morning I go to start my car and it won’t turn over. I had it towed to the dealership where I purchased the car. After talking with them they determined it had to be the after market equipment they added causing the problem. However it never had a problem starting for them once they towed it to their location, or any time since.
It must of been a gremlin in the car, faulty connection who knows. The point is Cartronics did not want to help me at all. Even though they had recently worked on it and this was a brand new car! The whole day this is going on, I am on the phone with a Cartronics manager I guess. Assuring me that it is not a problem with their installation and that my dealership is I quote «certified part pullers» meaning they don’t have the knowledge to work on cars. At the end of the day from about 8am when this all started to 8pm I had my car back. By that time the manager had stopped returning my calls. Thanks for the service.

While I didn’t have any actual service performed here, I will say the staff was helpful and knowledgeable as I questioned them about my install choices. They even would install something I purchased and brought to them.
In the end, it was price, and nothing else, that kept me from doing business with them. Which isn’t to say that their prices were too high, just that I wasn’t willing to pay that to have a Car Stereo installed. If I ever AM willing to pay that, I will come back.

At least they’re not Electronics Express…
Bought a new Jeep the other day. Needed a sub for when the top is down.
POSITIVE:
+I didn’t get kicked in the junk?
IN BETWEEN:
-/​+ At least they were knowledgeable enough to tell me it would cost more than I expected.
NEGATIVE:
–No greeting
–WAY overpriced
–Apparently no time to help a guy with a small build on a budget.
BOTTOM LINE:
Clearly explained that with a Jeep, I needed something cheap because the risk of theft is pretty much unzipping my window. I’m not an audiophile with 70mph wind passing by when my top is down. Quoted me some $ 1200 nonsense for a stealth box. Supposedly only cheaper option would be $ 800. Go fuck yourself.

I stopped in here briefly to get a quote to add an AUX input to my car stereo. The associate who helped me was efficient, he located exactly what I wanted, an input that would allow me to keep my factory stereo unit. At almost every other shop I visited, the staff just looked at me dumbfounded when I told them I didn’t want to replace the head unit. Kudos to Cartronics for listening to the customer and providing a quick, reasonable quote.

This place is WAY overpriced and their installation is lousy. No prices on the shelves means they like to play «let’s make a deal.» Only when pressed will they commit to a price. The previous reviewer got a match on a price — not a better deal. He didn’t trust his car to them to do the install, probably a good move because they screwed up my installation and never could fix it. Now I have a loud annoying interference buzz in the audio when the TV/​DVD player is in use. They claim that they have a lifetime warranty on their installations — well they don’t. They lie to you so you waste an hour finding out that their intention was to get you in the store to sell you some more overpriced stuff.

I’ve passed Cartronics about a hundred times, but had never gone inside until this past weekend. I was in the market for a higher end iPod integration unit for my Infiniti. I had done all my research online and was about to order from Crutchfield. I found out that Cartronics was an authorized dealer for the USA-​SPEC that I was looking at, so I decided to stop by and check it out. Luckily they had the one I needed in stock and I got the itch to buy right away. They matched the pricing that Crutchfield offered and I was sold.
They offered installation services, but I like to work on my car myself, so I took care of it. I also browsed their selection of speakers and will probably buy from them for my next project.
Knowledgeable and friendly sales staff. I recommend these guys if you’re in the market for any car audio or electronics. Avoid Best Buy and Electronic Express and make this your first stop. You won’t be disappointed.