Benefit Brow Bar at Ulta

Ebony is so talented! I have been all over St. Louis to find the talent Ebony has. No challenge is too great for this girl. I originally found her bc I had eyebrow extensions (NOT RECOMMENDED) put on from someone else that almost completely took off my eyebrows and I was desperate to find someone to help. Not only did she fix the disaster that was done, but made, shaped, and tinted my brows to perfection. Exactly what I had been looking for ALL over. She is located in Ulta in the Brentwood Promenade off Eager rd. Tuesday’s through Saturdays 10 am– 6 pm. Go see her. You won’t regret it!

So this should probably be changed because this review is about the Ulta store as a whole, not the Benefit Brow Bar (which I havent actually used).
But I got my hair cut by Christine at the hair salon in this Ulta and I am happy with the results. They have a full salon in there and right now they have a discount deal for new clients — just ask about it.
What I like about Ulta is that they are high-​brow/​low-​brow — you can get your drugstore products as well as the upscale brands you usually just find at Sephora. Apparently Ulta has a better rewards program than Sephora but I havent spent enough there to qualify yet for that.
They don’t sell microfiber face towels or the Essie gel products. So I didnt actually find what I was looking for when I was there last time which was pretty frustrating.
But since the location is really good and I’m in that shopping center a lot I’ll probably bring my business here again.

I have never really gotten a good service here, not even an average one but sometimes, I need to stop by and make a purchase because I don’t feel like going to the mall to Sephora. I am usually an in and out type of person buying a couple of things like Anastasia brow wiz or some sort of a hair product. I usually will not require help and don’t even care if you say hello to me or not (99.0% of the time I don’t get a greeting here anyway).
One day, I did come in looking for some help and found none. It was in the middle of the day and the associates were not busy. I walked over to where the foundations are. At the time, I was wanting to try out several different type of foundations (I just finished off a MAC but it wasn’t great for my skin). I have very oily skin so I kind of needed some expert opinion. I walked around for a little bit, looking obviously lost and in need of help. I am pretty sure I did not look homeless or smelled horribly that day but no one approached me and the associates were either busy chatting with each other or were working on pleasing one client at the same time. I finally have had it and left. I went to Sephora and found some help and made my purchase there.
Overall, this place does have some beauty essentials but don’t expect any customer service except for the check out process.

Great Location! I’ve been an ulta fan for 6+ years, and after moving to the central west end, I’m so happy to have a store this close.
At the brentwood store, the service is excellent, and the product selection is much grander than you were find at a boutique beauty store. I come here for all of my favorites. As I regular shopper, I also get coupons and specials sent right to my inbox, so I even buy much of my toiletries here to rack up the points (;

Take Sephora, add some drugstore bands and take away the customer service and you’ll have Ulta. If I’m spending $ 50 for ¾ oz of crap, I’d like to at least be given the chance to tell you I don’t need help. I didn’t get to because none of the 6+ employees working the floor seemed interested in anything other than talking to each other.
If you know what you need, can’t wait for an online order and don’t want to go inside the mall to get to Sephora, this place is a decent alternative. It definitely wouldn’t be my first choice though. Drag your butt into the mall of you want actual assistance with your selections.
By they way, it seems that they charge more for drug-​store brands than places like Target. Even with their frequent discounts, you’re paying a little extra here.

I love the Brow Bar. Ebony does an amazing job.
The only thing that gets me is the $ 20+ it cost to get them waxed for what I can get them done for at my nail spa/​salon for $ 10. Same setup, same equipment, same process, same result.
Hope I’m not being petty, but I believe the eyebrow waxing is a bit overpriced.
No shade to Ebony. If I have no other alternative, I’ll definitely go see her again.

I haven’t been in Ulta for several years now until yesterday. The minute I walked in, my eyes got bigger. It is seriously a major beauty heaven for me. They have a wide range of products from drugstore brands to the kind of expensive. The one thing that I had a problem was there was only one cashier & a long line. Yes, this was on a holiday weekend.

I do like Ulta stores, and this is a decent location. Samples are usually not in the best condition, and items on the shelf are often quite disorganized, misplaced, out of stock, or (the worst) used or damaged. I have had a few experiences where I purchased something and either got home or in the car and realized it did not have a seal or that the product had clearly been used already. Fortunately, the return policy is great, so I’ve always been able to return or replace them, but it is a hassle.
On the other hand, service has always been good here. I’ve always been able to find help if I needed, and they are friendly and efficient. The only downside is that they tend not to be too knowledgeable about the products, what the store carries, or where certain items are.

Every time I go to Ulta I find exactly what I need and more. The staff are so helpful and friendly and really know their stuff. This review, however, is for Stephanie, the esthetician who performed my first facial ever.
I walked in hating my skin. I recently had a bizarre breakout that was totally killing my self-​esteem. Stephanie really took the time to get to know me and my skin and get to the bottom of my problem (likely a new makeup routine combined with being on my phone, stress of a new job and harsh skincare products that aren’t for my skin type). Then she recommended a Medibac facial to deeply cleanse and reset my skin. Normally, they’re $ 65, but Stephanie is a high-​level esthetician so her work is a little more pricey. I was so desperate to help my skin I would have paid anything. The facial lasted about an hour, and she walked me through everything she did. I was totally relaxed! When it was over, my face was smooth and glowing. I saw an almost immediate change in my skin’s texture and brightness. Obviously, every little pimple wasn’t gone, that’ll take some time, but Stephanie recommended a skin care routine and new makeup to put my skin on the mend and keep it that way. So totally impressed. Thanks again, Stephanie! You’ll be seeing me again!

Services at this location are terrible. Got gel nail service. They did a terrible job. They had FILTHY tools, cuticle clippings floating in the disinfectant solution. I asked her not to use metal tools on my nails, some sort of scraping device I’ve never seen in all my years of manicures (10+) and she demolished my nail bed with it. She really hurt me with it, then looked at me like I was a jerk and said, «it slipped». After the hour and a half service (?) I asked to speak with the salon manager. I showed her the nails, she said they looked great. I explained that they did not, that the polish should be evenly applied to the nail bed, not on my skin. It should also be on the edges of the nail. I showed her how a nail should be shaped evenly, not with some nails rounded and others squared. She also didn’t trim any length, or ask me if length needed to be removed, just started filing away. After showing the manager what a gel service should look like, she very rudely told me to sit down so she could redo it. I told her I didn’t want her to redo the service, since she thought the original job was great looking, and that I would like her to remove the gel so I could go to an actual salon (with professionals that know a bad gel when they see one!). She rolled her eyes and told me it would be five minutes and to just sit. I instead got my refund and left. Couldn’t believe my life for a minute.

I went into Ulta for concealer, and came out with eye cream and new brows, and happily. The issue that really needed to be dealt with was the entire look of my de-​hydrated eyes!
I initially asked for help, and the manager greeted me, she said «let me get Ebony to help you, she is great with this.» Then along comes this gorgeously makeuped woman, and introduces herself as Ebony. She helps me with my initial request which was concealer, but I noticed tiny wrinkles enhanced under my eye when she did this. She explains that the skin under my eye is probably just dehydrated. She glops on this miracle crème (and I say glop because it was layered like carrot cake frosting, and then we go on to talk about the shape of my brow (I mentioned to her I was getting pictures taken Sunday so she was suggesting ways to enhance).
She continued on and did eye brow mapping on me. Although I was very hesitant to let anyone touch my brows after they were slaughtered many ears ago, I decided to let her shape and clean up my unruly eyebrows. WOW! So glad I did. She is painless, gentle, and so good at what she does. She has a super human power to make your eyebrows delicious with barely any feeling associated with it. No pain, no stingy, just easy, and she is GOOD! No coincidence this woman is named Ebony; a fine-​grained and durable wood, which made it suitable for carving. She is an artist and a master carver of the brow line! I am so impressed and grateful for her.
Now when she lifted the mirror to show me my brows, I thought «whose eyes are those?!» Loved my brows, and I was taken back to the fine lines under the eye farm. The crème that was glopped on … gone. Fine wrinkles, almost gone. I asked her if she wiped it off, and she said «no, it is absorbed.» I replied that I was stunned that my eye was so hungry!
This girl knows her eyes and knows her makeup. I am SO grateful I found Ebony. 5 stars all the way around, but she deserves more than just 5 stars. She deserves 11. I will be back to see her for sure, and I highly recommend a visit to her. I thought there was no help for my brows, but boy was I wrong. She is amazing at what she does. A true magician. Thank you beautiful Ebony!

Sooooo I have left threading alone ever since experiencing a brow bar wax. I normally don’t wax bc it really irritates my skin and it hurts. However my bestie advised me to go to Ebony at this brow bar since I wanted them shaped. Now I love threading… HOWEVER…I have yet to experience a consistent shape with threading as it depends on who is doing it. I don’t have time to chase down a personal threader. So I visit Ebony and she uses a pencil to show what my brow shape is before doing anything. Loved it. She then waxes, DOES NOT HURT. IDK what it is but it goes quick enough for me not to cry. Finishes up strays with tweezers. Then she puts a light powder over the redness and fills in the brows. You leave there looking like a million bucks, not with the «pain is beauty» look on ur face. My eyebrows look awesome. Now bc its threading I notice I have to go back by 2 weeks. Threading lasted longer :(. NOW Ulta loses the star BC this service is $ 20 bucks. At any nail shop it will not be over 7 bucks and threading I have never seen more than 11 bucks in STL. So really aside from my own tip I give bc it really is an amazing job, its still waxing. Shame on you Ulta, hopefully you guys are taking that extra 5 thats being charged and giving it to Ebony.

Came here to get my nails done (OPI Gel manicure). Was pretty satisfied when I left and had a good experience with the nail tech. However, two of my nails peeled within two days. I was annoyed but they were nice on the phone and said I could come in and get those two fixed at no cost. When I went back, I had a bad experience with a different nail tech. She was rude — barely speaking to me and when she was done she just got up and left. I was sitting there with my hand in the lamp wondering when if we were done. Probably will not go back.

I had such a wonderful experience here. I had gone in to buy my usual face products (Mario Badescu), which I was content with. In the process I met Stephanie in the prestige products section. She was very knowledgable about face care (and has amazing skin by the way). She suggested that I start with a facial to get the ball rolling so to speak and make the switch to Dermalogica products. I’ll admit I was reluctant, but she said she was 100% confident I would see an improvement in my skin. Now, anyone who knows me knows how cheap I am, but I admit that my skin still could use some improvement, I decided to give it a try. This was my first facial and it was great! She sent me home with some Dermalogica samples and a skin care regimen. Let me just tell you, my skin looked so awesome even the next day after my first use of the samples she gave me. My makeup went on so smooth and I couldn’t believe what a difference it made! A few days later I had two different strangers tell me they thought I was younger than my age (they were health care workers, so they knew how old I really am).
I’ve always battled difficult skin (flaky, oily, acne, red) and I saw improvement on all four accounts. I immediately got on the website to order full size products. These products are NOT cheap and it’s not very easy to impress me, but I was impressed. Impressed enough to spend the extra money for skin care that works. If you want better skin, go see Stephanie and see what she can do for you!

This particular Ulta was a bad experience for me. The prestige Cosmetics manager was very unprofessional and clearly stated that she was not happy that I was making a return. I will frequent another Ulta location for future purchases.

I used to get my eyebrows threaded and swore against waxing until I stepped into ULTA and met Ebony (brow specialist) and her perfect brows. I knew that someone with as nice brows as her, must be good at what she does I was immediately intrigued and decided to break my rules and try something new.
I’m so glad I did because my eyebrows look AMAZING! Ebony is so good at what she does. She really makes you feel comfortable and is very personable as well. She made sure I approved of the shape before she went ahead and waxed ‘em. After the waxing, she draws them in for you + adds concealer or any other minor touch up (she is super nice if you request them too). She’s also helped me pick out a ton of wonderful makeup.
I am now a loyal customer! I highly recommend. :)

I went almost two years without having my eyebrows waxed. I didn’t let them go totally wild or anything but they were basically shapeless. After deciding I was done with my caterpillar brows, I remembered reading about the Brow Bar at Ulta. I did a little digging and it sounded like a great place for me to start.
My appointment was with Ebony. She is wonderful. She made me feel comfortable, explained everything she was going to do, and was great to talk to. From start to finish, brow mapping to checkout, it was the best brow waxing experience I’ve ever had. My eyebrows have never looked better! Ebony gave me some great tips, helped me pick out some products without being pushy, and helped me feel great about myself.
Some of the perks that drew me to the Brow Bar: brow mapping, licensed aestheticians, tweezing option, very reasonable cost, and they cover up the redness for you! No one wants to walk around looking like they just got high fived in the face.
I definitely recommend making an appointment with Ebony the next time you need a wax.

If you love good deals on your everyday essentials, Ulta is the place for you.
Unfortunately the closest one to me is still 11 miles away so I don’t get to go a lot but make sure to stop when I do pass one. They always have good deals, and if you’re a part of their Ulta Club you get even more deals that you just can’t pass up.
They do have a beauty salon there and every so often have events going on.
The staff has always been friendly and eager to help.

I’ll start with my rant: This parking lot is like the headquarters for the Door Ding Fan Club USA. Seriously. This is the worst parking lot in St. Louis. Between the teeny tiny parking spaces, the horrendous traffic flow, and the morons trying to park their Priuses (fine, Prii, whatever) so they can self-​righteously shop at Target in a form of Walmart protest, I about lose my mind every time I go anywhere NEAR this place. Leaving your car here is like taking your kid to daycare at Charlie Sheen’s hotel suite.
Once inside… Rave. This place is amazing. If you are having a bad day, go here (the parking lot will make your day worse, but this place will make you so happy). It is just so… fancy and nice in there. So much to look at. It is overwhelming. You kind of feel like you are on the neon plastic American Idol stage, surrounded by floating, overpriced cosmetics. The staff are soooooooooo down-​to-​earth and friendly.
This place is ridonculously expensive, but pretty competitive for what they carry. They just carry high-​end shit. But they have a cheapo section where you can buy drugstore stuff at prices cheaper than Walgreens! Also they have a LOT of sales. I printed a $ 3.50 off $ 10 coupon before I went there. I mainly go here because I am an OPI groupie, but now that Walmart is carrying OPI (!!!), I’ll have to find more excuses to come here!
This place is better than Prozac. Except the parking lot. But hey, it gives me a chance to do my anger management homework.
When I came in here, I was ugly and grumpy. I left here still ugly, but also broke and happy. See, women aren’t that hard to figure out, guys. «Think of a man. Take away reason and accountability.»

YAY! Ulta opened next to somewhere I go often!
I saw an ad in my junk mail (yeah, i read that stuff o. O) and came by to buy some lip gloss (lip glaze?).
The store is neat with one half being fairly cheap drug store stuff and the other half being slightly more expensive things like you might find at sephora.
The staff was friendly and they had lots of little containers filled with qtips or tester lip brush things so I could try on the colors and pick out a couple I liked! HORRAY!
I don’t get makeup often, but I’ll definitely come by once in a while to see if there’s anything I want from here. :)