Visual Connection

I’ve been coming to the visual connection for a while now. Each time I’ve gone, it has been a friendly, fast and overall excellent experience. The staff is really friendly, and go out of their ways to find the best for what seems like every patient. I’ve even seen them offer to watch someones child once while the mother went in for her appointment! They carried a baby around and still checked their patients in with smiles on their faces. I really appreciate that they take the state insurance, and that they are able to usually get us in so quickly, as many other places do not often offer that. Thank you to the Visual Connection and the doctors there. You guys are an A+ business.

I have always gotten in fast and never had to wait in the waiting room long. The doctors have always been pleasant, thorough, and professional.
The problem, however, is the receptionist staff. Each time I call they are snippy, and so eager to get off the phone with you they practically hang up on you. My last appointment they spoke ill of customers as I sat in the waiting room. A woman called to make an appointment block for her family of 5– they joked snidely that she «better show up» to each other, in clear ear shot of me. A man came in and asked to use their phone because his car was having issues, his cell phone had died. After he left they made fun of his tattoos and haircut, again with me sitting right there waiting.
After I got my prescription done a woman walked me over to choose from the free frames they have available. After looking for a while I really didn’t find find anything to my taste. I walked up to the desk and let her know I wasn’t seeing anything and would like to take my prescription and look around town for frames. She without a word wrote down a prescription slip for me and I kid you not, tossed it on the counter and said «have a nice day», turned around and ignored me.
I misplaced my prescription slip and called in a few minutes ago to see about coming in to have a new one written for me. The woman said «Okay is that all?» «Yep, that’s it.» I said. «Okay bye.» *Click*. She hung up on me in the rudest manner I’ve ever had from a «professional» business.
I recommend Walmart. They are the most polite and caring people to possibly get serviced by.

Super efficient! Super friendly! They took me in 5 minutes early and testing was fast and thorough. You don’t have to take a lot of time having exams with competent and efficient staff. When you check in, your forms to fill out are pre-​populated already, just sign! The service was outstanding! A true picture of teamwork!