Kirby Vacuum Company

*I did not make use of this company’s services* Last night, representatives of Kirby were going door to door offering free cleaning of one room or window. We have a «no soliciting» sign, but I decided to be patient and listen. I listened to what they had to offer, and the girl that was giving her spiel seemed kind of manic at the moment, and was really insistent that we let them come in. She even promised my kids bubbles and said that she was going to «babysit» them, which then got my kids worked up and excited. Since bedtime was a half hour away, their service would take an hour, I wasn’t comfortable with this person being around my kids, and it had already been a long day, I politely declined. Now, I have never seen an adult throw a genuine child-​like tantrum (only adult-​like ones), but this was a first. She started yelling and begging and pouting her lip and summoning tears in her eyes. At this point my kids are starting to cry, because they had never seen an adult act like this before (and neither have I). My kids genuinely thought that this was a serious situation in which this girl was in deep emotional distress (rather than simply a situation in which I was declining a service she had to offer). I told her «no, thank you» so. many. times. The girl was still yelling «please! Oh, come on, PLEASE!» after I shut the door (I had to shut the door — I couldn’t let this go on in front of my kids). My six year old sobbed for twenty minutes afterwards, and we had to explain the situation over and over again. He was convinced that we had been cruel to her (based on her reaction), rather than, in reality, simply and politely declining her services. I was still disturbed by it all a few hours afterwards. My kids ended up going to bed late, after all was said and done, still talking about the «crying lady» all because I opened the door to a solicitor from Kirby.

I’ve tried this company for servicing before and should have known they wouldn’t be any good. I call and the reciptionist slurs her words, don’t say who the company is that I called and transferred me to repair where it just rang and rang!
I can’t believe this company is still in business.
Took my Kirby to the vacuum repair over on Callow and got it fixed in 20 min!

***I base this review off the repair work I needed done and what I paid to have it completed.***
I took my Kirby G-​5 (not fly as a G-​6) because it had been in storage for a long time. They repaired/​replaced what needed to be and didn’t once attempt to up-​charge me. I found the work to be done well and the cost to be very honest. Highly recommend you have them look over equipment before you consider purchasing a new system. Hope this helps.