Chico Towing

I’ll give them –10 stars if I could. they are bad people. they towed my car and f … It up. they claim they are not responsible for damaged goods. b…f…them f##$. I hope they will run out of business soon. they have old outdated equipment that damages your car during towing and they hire convicts and drug users and alcoholics there.

Chico Towing scams hours and over charges their customers, stay away from this towing company! Chico’s receptionist said they would be able to pick up my delivery truck in less than an hour and quoted me $ 140.00 an hour.
My truck was broken down 14 miles away (19 minutes’ drive time) from their office and was to be delivered to a location with in 2 miles of their home office. I stated that the truck weighed 15,000 pounds and that they would need to bring their large tow truck.
40 minutes after I called (about the time they said they would be picking up my truck), I received a text asking me to take a cell phone picture of my truck. I sent a picture and asked if it would be much longer, because I could have another tow service there within 30 minutes. The company responded that «Chico’s driver had to switch to a bigger truck but was on his way and would be there shortly».
I sat on the side of the Highway 16 in the rain for over 2 ½ hours waiting for the Chico’s driver. Every time I called Chico’s, they assured me that the driver should pull up anytime.
The truck was picked up over 2 hours later than quoted. I was told they would email me an invoice for the tow but I never received one. I found the charge on my Credit Card for double the price of the quote and that they had charged me for an additional hour. I’ve called 6 times over a 4 day period and the manager will not speak to me.
My calculations for the bill:
19 minutes from 130 Tweed Ln NW (Chico’s office) to pick up point Hwy 16 SE Burley Olalla Rd.
16 minutes from SE Burley Olalla Rd to West Arsenal Way.
10 minutes load (generous time)
10 minutes unload (generous time)
Total 55 minutes
less than two miles back to office if tow driver didn’t go on another run.

They towed my car without notifying me & my car was outside my garage for less than 24 hours… They’re charging almost $ 400 for towing it when they didn’t need to or tell me. Thanks for stealing my vehicle, not telling me about it & overcharging me.