Rocky Mountain Getaways

We booked a ski trip with Rocky Mountain Getaway that never happened and had an awful experience with this agency as a result. Our flight out of Chicago was canceled due to weather, and we experienced an unprecedented (according to the agent we booked flights through) inability to find another flight to Denver on any airlines for 5 days. Since our trip was 6 days, going was no longer an option. However, the worst part was that although we opted not to buy the hefty $ 500 insurance premium to cover the cost of the package, Rocky Mountain Getaway did not work with us in any way, shape or form to even waive the car rental and ski lift tickets we didn’t use. We had been through hell…3 days of sitting at the airport to unsuccessfully find a stand-​by flight, not knowing where our bags were for 5 days, and losing thousands of dollars in lodging. Rocky Mountain had zero understanding of the extenuating circumstances and wouldn’t budge on ANY type of reimbursement on top of the lodging we lost. Car rental we never used? Lift tickets we never used? We were told they can’t do anything for us. I mean REALLY!

I was skeptical to use a travel agent, but I did because I’d never skiied before and didn’t even know where to start. My agent, Dan Flynn, called, got to know me and what I was looking for, then created a selection of packages that were perfect for me. I picked keystone and had a blast. Our room was beautiful and everything was as promised. The only issue I had was with the ski rental place on the resort– they couldn’t «find» my reservation, but eventually found it after making us wait. It seemed like they don’t work much with Rocky mountain getaways. So other than an extra fifteen minutes of wait time, everything was perfect. I also think we got a great price: several of my friends tried to book a similar vacation and couldn’t find anything close to what we paid. I’m glad I booked with them as it saved me a lot of time and money