DoubleTree By Hilton

Had a wonderful time at the Doubletree. The staff was well-​trained, friendly, helpful, and made you feel at home. Warm cookies is a big plus and a great location in Breckenridge. Only downside to the hotel
is laid out which can’t be avoided. Jus make sure you get in the good section. Ask for Zac and he will take care of your «what to do exciting» in Breck.

These elevators, I mean really? This review is all about and due to the elevators. If you can, stay below the the 6^th floor.

I am giving this hotel a 3 only because of where it is located to Main Street and the shopping and restaurants. We had the 2 Kings and Mountain View Room. We were located on the 7^th floor and just to get to that floor we took the elevator from the 3^rd floor where the lobby is to the 6^th floor. We then got off, went down a long stretch of the hallway to another elevator to get to the 7^th floor. Another issue we had with the elevator was it was not working so we had to climb the stairs to the 7^th floor. Not that it is not bad, but after a long day of walking and exploring the last thing you want to do is more walking. Some of the other reasons are below:
Poor lighting
Small bathroom. You cannot open the door all the way as it hits the toilet.

The only thing giving this hotel a 3 star rating is the location. The fact that it’s right by the quicksilver chair and they have a ski valet is probably the only redeeming quality of this place. It’s run down and way overpriced. The staff is friendly though. You can buy lift tickets from the concierge which is awesome. My husband and I both got food poisoning from the restaurant.

3 stars? I thought people were crazy for just 3. But now I get it — the service and details are bad.
What do I mean by details? Let’s take breakfast for example: no lid on the coffee pot, no lid on the vat of oatmeal, chipped plates, chipped creamer container, non-​stop complaints about being tired.
The employees love each other but are not a fan of the customers interrupting their story times from the night before with inquires. Self parking is always full (only like 20 spots) unless you get someone pulling out. Valet is free but you have to tip and wait for your vehicle.
A ok is exactly what this place is. I liked the portable AC, humidifier and fan in the closet. I needed all 3, the rooms are hot!
Location is good, breakfast food is good.

Staff was nice and accommodating. There were hot tubs and a gym on site. Easy walk to Main St. The facility itself had some drawbacks. The elevator and stair design was frustrating and hard to use. No Air conditioning. I was here in the winter and the room got stuffy and it would have been nice to turn on the AC.

As other Unilocalers put it, you’re paying solely for location here. Otherwise, this Doubletree doesn’t seem up to its parent name’s standards.
Disappointments:
— Depending on your tower, floor and room number, it may take you 10 minutes and two elevators to get to your room. It’s quite the maze once you leave the main lobby.
— The hotel is in dire need of an upgrade. It’s outdated and worn at the seams. During our stay there was constant repair work being done on one of the main thoroughfares due to what looked like flooding or a major leak.
— Mini fridge in the rooms, but no mini microwave.
— Limited, expensive breakfast options at the restaurant. If you don’t have a Hilton Honors dining voucher, then you’re stuck paying $ 20+ for a breakfast buffet or $ 20+ for a prefix breakfast plate.
I did like some aspects:
— Great breakfast buffet with a custom omelet bar (fortunately my friend is a Hilton Honors member)
— Great location right across the street from Chair 9 at the ski resort and walking distance to main street
— Complimentary toiletries if you forget any
— 3 outdoor hot tubs
— Some 2-​bed rooms have 2 kings (instead of the standard 2 queens or 2 doubles)
— 1 free parking spot per room; free valet for visitors who aren’t staying overnight
— free ski/​snowboard «valet»
Even though I rated it three stars, I probably would only stay here again if my friend could use his Hilton Honors points. Breckenridge is a ski town, so there’s no shortage of lodging.

When it comes down to it, you’re paying solely for location here. I expect more from a doubletree. The building is outdated and inconveniently designed. The elevators are a disaster– if your room is above the sixth floor you need to transfer to a second elevator located across the hotel from the first. They’re both slow.
We had a particularly rude bartender at the restaurant three nights in a row. While the front desk staff and concierge mean well, they’re inconsistent.
The bottom line is, if you’re looking for quality and service, you’re not getting what you pay for here. This is not a modern place. BUT, if you’re looking for a convenient location (for a premium fee) it’s not bad.

Great location! They are right across from peak 9 base, and a couple blocks away from the town. Staff are extremely friendly and nice. The only reason I am giving this place 3 star is the design of the complex.
For the high price of rooms over $ 300 for 1 bed, we expected more. It’s a typical double tree hotel designed room. Initially, we were put in room 1055 with 1 queen size bed. The place is badly designed. Elevators are at both ends of the complex. Any rooms in level 8, 9, and 10 require you to transfer elevators.
We asked to be put in another room the second night, and received room 507, in spruce tower. It was great room, king size bed and a balcony. No transfers!
I recommend you stay in the spruce tower and at floor 1 – 7, if you choose this place. You could get more bang for your buck at another location.

I travel for work and try to stay at either hyatt or hilton properties. Just a word of caution, if you book the room through a third party like an airline site, hilton doesn’t give you honors points.
Cons: one elevator, out dated rooms, bad sofa bed, bad breakfast
Pros: staff, large room, cross the street to access peak 9 lift, ski valet dropoff/​pickup near the access, cookies, plenty of cold water coolers in the lobby.

I am a Marriott elite member and was unable to find a Marriott hotel in the area. We booked our room last minute on our drive into town. We messed up and booked a room with one bed for 4 of us (2 kids). When the girl at the front desk told me I had a great view from our King room I was like what! Is there a pull out? She looked, not in that room. Looking at my email I could see we messed up. However, she immediately went to the back and came out with a manager (super nice guy). He went out of his way to find us a two king bed room for our stay. (Busy New Year’s eve week) I was shocked. This whole time the bell men was standing behind us with our luggage and giving me some great ski tips on rental equipment. The valet and concierge both did an outstanding job during our stay. The hotel location to the ski lifts was great. The whole staff here is first class and we will definitely return Marriott or not.

I travel for work and stay at hotels 60 nights out of the year. My wife and I also enjoy travel for pleasure. My mother was in town for Thanksgiving and we thought it would be nice to take her up to Breck (we live in Boulder County) for an overnight excursion.
The entire staff from the front desk, the valet guys to the service in the restaurant was excellent. They were friendly, helpful, positive and professional.
There have been numerous complaints from other folks here reviewing the rooms. Yes, I agree that this isn’t the Little Nell, Four Seasons nor Waldorf but then I didn’t pay $ 500-​$ 1000 for my room either. The rooms at the Double Tree were spacious, beds comfortable and view of the mtns very nice.
Why we rated this a five star stay is the customer service that the Director of Operations, Amanda Southern and her entire staff showed us. Long story short is my wife thought she had left her tote bag by valet and we had forgotten to put it in our car when we left.
When we realized our mistake once back home and called the Double Tree staff they immediately jumped into action and reviewed the security tape at great length and time. Ended up housekeeping had found it in our room and they promptly shipped it to us at no charge with a very nice note.
If you want a five star room stay at the Hotel Jerome. If you want nice accommodations, in an excellent location with exemplary customer service then stay here at the Double Tree in Breckenridge.

I thought this was a fantastic hotel. Is it older? Yes. However, that does not take away from this property. Here are my thoughts:
Very friendly staff: Everyone knew my name by the time I left. Valet had my car waiting anytime I needed it. Shuttle drivers never had you waiting. Concierge helped us find various activities.
Convenience: Across the street from Beaver Run. Shuttle takes you into town so you don’t have to walk in 20 degree weather. Ski shop in hotel where you can rent equipment.
Rooms: They upgraded me to mountain view. It was cleaned everyday. I saw complaints about the elevator and, while it was slow, it was never inconvenient.
I highly recommend this hotel.

You definitely listened to your guests and stepped up customer service at the front desk but… If you go through the investment to have your new text message valet, your team needs to be on board, every am this week I have had to wait 15 – 20 Min for my car, most days I came down expecting my car and nothing, so I had to ask for it??? Whats the point in having a service for your guests that your team isn’t using??? Seems pointless! I desperately want to give you 5 stars but you just cant get it right… ;(

So, I booked a room online for 2 king beds. When I arrived they said that wasn’t an option, showed them the online room selections, and they were baffled… anyway, that must be a corporate issue. This hotel has a weird setup. If you park in the garage, you have to ride the elevator to Fl 3. Then walk a ways to another elevator that will get you up to Fl 6. Then another elevator to Fls 7 – 10. We were in Rm 811. Not bad, but it has a small bathroom and a huge space that looks like a king size bed was there… hmmm. anywho, no shampoo available, the hotel was «out». The staff was very friendly, and they are the reason I’m not giving this hotel a 2. Close to the shops and restaurants in downtown Breck.

Very disappointed with my two day business trip here and would not recommend staying here on vacation or business.
Pros: nice staff, comfortable beds, generally clean.
Cons: out dated and run down. One elevator that is slow. Poor HVAC in the room. Portable AC unit in room blowing out a hose out the window.
Restaurant was awful. Ate one dinner and two breakfast at the main restaurant. Cold eggs, toast showed up when food was all gone. Four coworker all had so, so meals for dinner. Nice staff, but unorganized.
Last thing, my room was not cleaned between nights. I came in late the second night to non serviced room.
Lobby is outdated.
Hilton lost credibility on this hotel.

The staff at this location was just fantastic! Every time I walked through the lobby, they handed me a warm cookie! Woot-​woot! I must also say their shuttle guys are also great. They shuttled us to downtown which was only a few miles away, but being that the elevation (9,600 feet) was high and we’re not used to it, it made it easier on everyone. Speaking off, elevation here is quite high. Most of us experienced headaches the first day. So make sure to keep yourself hydrated and low activity on you first day.
I stayed in the suite towers which was super nice. My room was huge! The only gripe I had was that they only had 1 elevator. Also, my room was way almost to the top, so I had to exit on the 6^th floor, and then walk through a maze, then catch the next elevator up from the 6^th floor. I don’t know who designed that, but I think it might be worth considering spending a few $$ so that this should not inconvenience any travelers. Just a suggestion! Also when I checked out early at 4am, their elevators were not working! «fml» hahaha. No biggy for me since I travel light, but I can only imagine for those that have to lug their checked-​in luggage all the way down the stairs, well… it will definitely be a great inconvenience.
While I think the staff gave a 5 star stellar service, the hotel could use a few upgrades, particularly the elevator. All it takes is one bad experience, and it takes more than 100 good experience to make it all up! Just saying. But overall, not bad!
Until then, Cheers! ~ :p

I read all the reviews about this DoubleTree and came out thinking there could be no way there were so many bad experiences mixed in with the good. It’s almost like there are two hotels?
Well, there is not, but I can get why there were some poopy reviews. We went in the offseason, which means its quiet and lovely. No ski bums to be found. The location is also within walking distance of main street, guaranteeing you easy access to food and drink. If you don’t feel like walking, there is a bus stop just down the street.
The lobby feels like a ski lodge, warm and cozy with a hint of log cabin mixed in for good measure. The front desk staff were fine, although I think they might have been shaking off a nasty hangover. Once in the room, which was HOT, there were average early 2000’s amenities with a great deck overlooking downtown and the mountains.
HOT is the focus of this story. There is no A/​C in the property. So, after about 2 hours of fan blowing in cooler air from outside, and leaving the door open all night in 30 degree weather, I was comfortable. I run a little hot anyway, so if you are the opposite, this will not be annoying for you.
Overall, it’s a great place to stay in a place that doesn’t have very many hotel chains to speak of. If you want your HHonors points, then this is the place for you.

I’ve made a mistake, by not trusting my fellow Unilocal reviewers here and stayed here for a night. I’ve been to many DoubleTree in my life (I travel weekly for living), this is by far the worst. The valet guys were super nice and helpful. I can’t say the same for the hotel front desk staff, the service was just awful. The manager here needs to either pay the staff more or just replace them. None of them smiled. You work in the service industry, smile for crying out loud. The gentleman who checked us in was especially grumpy. I’m the nicest guy in the world, I tried to cheer him up by striking a conversation, but he started mumbling. Geez… To the guy who checked me in, «Life is really short, don’t work at a job you hate. It leads to bad health and shortens your life.»
Hotel Impossible’s next project here, please.
Don’t make same mistake I did and never go against the Unilocal reviews. If I didn’t used my Hilton points to stay here, I would’ve ask for a refund. LOL.
Cheers…

I’m not saying this a 5-​Star hotel based on my review rating. But, the service at this hotel definitely exceeds expectations.
Before I go into detail about my experience, a note to those complaining about décor, pets and air conditioning at this Hilton location.
Am I or am I NOT wrong when I say Hilton operates multiple hotel concepts?! Hilton as a brand should be considered a brand of collective hospitality, NOT individual locations. With that, each concept may look different and offer different amenities.
1) Their lodge décor IS fitting for Breckenridge, a mountain town in Colorado. Nowhere on their website do they advertise glamorous city ambiance. Further, lodge décor does not justify «out-​dated» reviews.
2) Dog Friendly means pets are allowed, but not to be assumed for free. Duh?
3) Their lack air conditioning doesn’t warrant them as many 2-​Star reviews as Unilocalers have given. Obviously such Unilocalers do not understand mountain standards. Pointedly, MANY stops in Breck, Vail, Aspen, etc do not offer air conditioning.
Moving on to my non-​bias review of this location’s tastefully accommodating staff!
To Adam at the Front Desk at Check-​In: you’re awesome! The complimentary upgrade was incredible. The warm cookies you gave us were delicious. One of the smoothest check-​ins I’ve ever experienced!
To Mitch at the Concierge Desk over the Phone: thank you for letting me vent to you about the noisy family of 100 next to our room. ;) I understand a noise complaint at 6:30pm is few and far between, but thank you for letting me vent and offering to fix it.
To Michael at the Bellstand during our Complimentary Shuttle to Downtown: kind, quick and willing are a few adjectives to sum up your service. Your insight into a slow night and therefore offering to come back to get us was above and beyond! Thanks!
This will be our go to spot in Breck. Its an EASY five minute walk downtown AND has lovely mountain views?! Need I say «Best of Both Worlds»!? Oh, and our dogs LOVED the scenery (see pictures).