Victoria’s Secret

The lack of customer service at Victoria’s Secret is astonishing.
It never fails. The line to check out is always ridiculous.
Trying to find someone to help me is impossible.

The dressing rooms are extremely MESSY! I was given a room with a disconnected lamp, Cheerios all over the floor! VS was remodeled about four years ago, there should be no reason it is so unkept.

Try to do an even exchange for a bra wrong size still have the tag did not have the receipt they refused to give me an even exchange wanted to give me 40% of the broth and then have me purchase the other bra and pay extra.
I have been a loyal customer for over 20 years mind you I buy all my friends gifts during the holiday season and their birthdays there. Called corporate office and spoke to Dave and he said that is correct no receipt 40% of the purchase so basically they’re saying you’re screwed you still have to buy our damn expensive merchandise and still get screwed

Had an unfortunately rude customer service experience here. I worked retail and understand how exhausting and frustrating it can be, so when I was given a lot of attitude in the fitting room I was not happy.
Long story short, I wanted to try on a couple different sizes because all bras fit differently. We all know that. The sales associate gave me a harsh and judgmental glance when I denied her request to measure me and asked if I was sure I didn’t want to try on bras. I know my size and was trying on some fun lingerie that didn’t have stretch so I grabbed a size larger than normal as well as my true size.
I was so disappointed with the service that I ended up leaving and not buying anything (even though I really liked what I tried on!!!). Such a bummer.

I like Victoria’s Secret, but the employees are really pushy at this location. I was in there for 10 minutes and had 5 people come up and upsell me. I understand it’s your job, but it’s intrusive and too much.
You can’t shop without having someone ask your panty size or lift a bra without them asking about your fit. Too much, can’t shop in peace, I had to leave.

I am so done with this location! I came here the other day around 2:00 and waited in line for over twenty minutes. They had only two cashiers and a line of at least ten people. I asked the cashier if they were short staffed and she rudely responded, «actually were overstaffed today. Everyone’s just doing other stuff.» UMMM REALLY?! Worst customer service ever!

Okay the staff here is so amazing! They are so kind to help me find a bra that I do not spill out of (32DDD). They are sweet and helpful and will always go out of the way to check the stock in the back for me if they run out of something. And if they don’t have it in store they will ship it to my house for free ‚) the woman in the dressing room Maggie I believe? Is so attentive at her job. Fernanda, Paloma, and Cash are my favorite associates. Always a good experience at this location. I love vs!

Excuse me, did a man just ring up and touch my lingerie??? I think not, I will not have a man looking at nor touching my intimates. I will shop at Macy’s for now on. Soo many of my friends and neighbors here in Brea are totally bothered by this.

I am a regular guy and I go with my girlfriend when she needs to go, I helped her pick somethings out and usually we always have great customer service but all the associates here did not seem very helpful. I understand one or two but almost all that were working just did not seem to want to be there. Might have to find another VS to go to. I have never had that type of service at a VS and sadly I expect more

While some of the ladies who work here are nice and helpful, I didn’t appreciate getting lied to in my face. I had a gift card I purchased from Raise (a legitimate app that lets you store your gift cards) and was making a purchase for a bachelorette party gift. At the cashier, the lady didn’t want to accept the card and matter-​of-​factly told me that THEY DON’T ACCEPT GIFT CARDS UNLESS THEY’RE PURCHASED DIRECTLY IN STORE OR ON VS’S WEBSITE.
Even if we bought gift cards on eBay, she claimed, they’re not valid. Anyone with a brain knows this is total BS. I’ve bought gift cards on eBay many times and they’ve worked fine. Also, if I had bought a l physical gift card on eBay, how the heck would she be able to tell?!
Anyway, Brea VS: please don’t insult the intelligence of your customers. If you don’t accept Raise gift cards, just say you don’t accept Raise gift cards. Don’t make up extra BS about eBay.

I love the variety in the store… way more than other locations. I always like how neat everything is arranged.
However, the customer service here definitely needs work. There are maybe one or two that are super friendly who work there, but honestly a majority of them are not. Sad truth. :(There is no sense of urgency… and the workers take their sweet time for everything.
Expect long lines in the dressing room and then another super long line to pay. And even if you’re lucky and the lines aren’t long, you STILL end up waiting a long time.

I would have given five stars but that one associate who didn’t want to go to the back or she says she’s not allowed to go to the back. Little does she know… I over heard one of the coworkers say «let’s try to leave early. It’s up to you.» This was upsetting that this one associate didn’t want to take time away from folding to to check a size for my daughter.
I walk away telling my daughter this isn’t the kind of store you get mistreated. A young lady by the name of «Alexis» over heard me and was happy to help us out. She came back with two different sizes. We weren’t sure which ones we wanted but this young lady turned my mood around and she was glad to help us out. Not a fake smile. You can tell the difference from people that just want a pay check and ones that enjoy their job. Thank you Alexis. I ended up buying both. Total $ 130 almost walked away and weren’t returning until Christmas. I’ll definitely be back soon.

What happened? This place’s customer service has deteriorated to zelch. I first thought it was an isolated incident but the last 3 times this location just had the worst service ever!!!
The lines were really long and the cashiers seems like they had no clue what they were doing because they were constantly asking simple questions to one of the other cashiers. The line moved very slowly. None of them knew how to smile the entire 20 min I was in line. They were inefficient unfriendly and look like they really didn’t want to be there.
I was also browsing some of the bra selection and for a good 10 minutes no one even came over to help me and I couldn’t even find a customer service staff to ask a question.
This happened on three separate visits in the last month. So I would have to say it is consistently terrible here! Do NOT shop here!

For Victoria’s Secret:
Lame how people from the Pink side had to go pay at the VS side with a long line –_​_​–
For the Pink store:
Came in excited to use my birthday reward of $ 10. Asked a sales associate named Ruth what I can use it on and she knew. Panties area was a hot mess but she helped me find the kind I wanted and even went to the back and brought out all the ones that were missing. Thought that was really cool and helpful since at most stores people say they’ll check the back but just end up looking at their phone for a minute lol. Even after she came back she asked if I needed anything, thanks girl. Someone give this girl a promotion and btw you’re makeup skills are on point.

I hate this victoria secret location.
I called their store to ask if they accepted the online code of their secret rewards card and they said yes. I made sure to clarify several times that they would accept it because I didn’t want to make the drive there for no reason.
So naturally, after being assured that they would accept it, I drove there and they tell me that they can’t — I even told them that the employee on the phone said that they would, but the stingy manager continued to deny that they did. I ‘probably’ heard wrong, she said.
Why would I go through the trouble of driving there and picking up all the clothes I wanted, just to be told that ‘what I heard’ was mistaken?
To the manager: Please consider learning the concept of customer service. I heard it’s pretty useful when you’re a retail worker, lol.

Quick check out, didn’t find what I was looking for, but nevertheless I can always find something at VS.

Jessica was very helpful and informed me of a deal that I didn’t know bout, despite asking another girl if there were. With the deal That Jessica informed me with, I end up buying quite a lot of stuff and even ordered on line through them. The rest of the sales clerks were not interested In helping me, but Jessica she was on it. Thanks

VS Brea, I LOVE YOU (even with your ridiculous lines– can’t blame you for everyone wanting to do returns and crazy transactions) — I will always be loyal to you!
The associates at this store genuinely do want to help you and I feel customers should practice a lot more patience when shopping because that’s exactly what retail workers have to do all day– be patient with different personalities and situations. Victoria’s Secret/​Pink is still a wonderful brand and they’ve got the best selection of bras.
If you expect good customer service, BE A GOOD CUSTOMER.
Come here and see the knowledgeable bra specialists to help you find your best fit!

Love the VS Pink workout shorts and Angels Baseball gear!
Also the VSX sport knee high gym socks are comfortable and come in fun colors.
Unfortunately the register on the Pink side of the store is usually closed so customers shopping there have to go wait in the crazy long slow lines in the main part of the store. Not a fan of this practice and I can tell other customers and displeased as well by their comments.
Also there can be an unnecessarily long wait for the fitting rooms when the attendant decides to help someone with a bra fitting before allowing the queue of 5 – 6 people into empty fitting rooms. This seems backwards.
Shouldn’t procedure be to fill the empty rooms first, thereby making the potential customers standing in line happy, and then do the bra fitting which requires more time?

WOW. Where do I begin?
Let’s see, if you come across a girl named «Soni or Sony» don’t let her «Hi can I help you find anything» face fool you. I’ve already complained to the manager of the store, and below is a recent Chat with a VS agent that will soon be sent to the higher ups.
Shaton: Hi I am sorry to hear you had a bad experience I am happy to take your complaint and send it up to our higher level departments and I assure you it will be reviewed.
ME: I rather email he/​she if that is okay?
Shaton: I’m sorry we do not have an email to provide we have a system that we send it up in.
ME: Okay, how will I receive confirmation that my complaint is being reviewed?
Shaton: You may also call our Victoria’s Secret Store Customer Relations at 1−855−866−5810 within the US and Canada to give the complaint. I am not sure of how the higher level departments handle the complaints I’m sorry I just take the information and send it up for the reviewing.
ME: Today I visited around 6pm (Brea, CA location) I was looking around for some assistance, I overheard a girl asking another guest if they needed any help. They refused, she looked at me and attempted to walk away, but I stopped her and asked for her help. I was looking for another size… she told me, «that is all we have there» I asked if she could help search the floor, or the system, or even call another store because I liked the item so much.
She again, said «sorry that is all we have» then I informed her that another employee that helped me during my last visit at a different VS was willing to help search the system or Call other stores for me.
She told me in an attitude, «well, she’s not supposed to do that.» then she slowly walked away from me! Appalled I told her, «well maybe she was just nicer» she turns around and says, «WHAT?!» (with an attitude) I reiterated what I said, she gives me a mean stare, a pshh, shakes her head and walks away from me still bobbin that head.
…Surprised by her reaction, I chase after her asking for her name, she keeps walking, and does not answer me until I spoke louder, (at this point a customer is watching this play out and witnesses this rude employee) The employee doesn’t dare look at me as she walks away fumbling with her head piece nervously, and tells me «SONI»
ME: I complained to the manager, but she didn’t seem to sympathize. I also spoke to another employee and she was more sympathetic telling me that she was new and only worked 2 weeks.
ME: At this point, the guest that witnessed the entire incident was telling me she could not believe how RUDE that employee was & by the way she acted, she thought that we were friends playing around. (WHICH WAS A DEFINITE NO)
ME: I have never been treated in such a way where such a simple request seemed like I was asking her to jump off a cliff or something. THEN, when I was ready to pay, I stood in line right in front of the same girl «Soni,» you know what she does?
…she looks at me, and shakes her head AGAIN!
Anyway, LONG STORY SHORT, some of the employees are sweet, majority are rotten, I work in customer support and I know that when someone says «that is all we have» they are LAZY SUNSABITCHES !!!