US Post Office

I love this post office! Everyone is nice, caring, helpful and has a great attitude! Always a pleasant experience (and you know how fun post offices can be). Never too long of a wait and luckily someone usually will come out to help you on the self service machine and you don’t have to wait in line!

I hate post offices. I’m here for passports. I wish we didn’t have to rely on government for processing paper work.

The USPS in Brea was difficult for me to assign a rating to. On one hand, in my ten years of patronizing them, I have experienced several major issues that are the direct fault of their staff in charge of maintaining their PO Box operations. However, on the other hand, the team handling the retail side (who also trouble shoots any issues you may have and ironically fixes any PO Box issues, consistently provides excellent service in fixing such issues promptly).
These days, most people have set. Low standard for places like the DMV and the USPS. I can say I fall into that category of expecting very little. Unfortunately, in the past year I have an important package if customized event items go missing the day before the event, my PO box mistakenly closed twice, and was given at $ 5,000 check that was intended for a completely different box, to name a few. Definitely not small mistakes and all caused me a great deal of time to resolve.
In all fairness though, I must say the hard work and caring attitudes of the front of the house staff deserves five stars. They are diligent in solving problems, and if your problem cannot be solved same day, you can count on them to follow up with you on the phone next day as promised. The team here has not turned over in many years, which means you can always count on seeing the same friendly faces. They are also there to help with your other shipping and passport needs. Did I mention getting a new or renewing your passport at this location is extremely easy and fast.
Overall, I continue coming to this location because the staff makes up for the mishaps occurring behind the scenes. Give them a try but perhaps consider an alternative location if you need to open a new PO Box.

This is only for the passport services– went to apply for a new passport for my toddler. This is one of the few post offices that take walk-​ins. The sign on the door says that the passport services open at 9am-​2am (last sign up at 1pm) but when we arrived on a Wed. AM at 9:20, the door was closed and the sign up sheet was not up. We were told by one of the counter employees the agent would be there at 9:30am. We appreciated the update. I had prefilled all the forms out online, the passport photo was already prepared and checks ready to go. As soon as the agent arrived at 9:30, we were in and out in 10 min!!! He was very efficient, friendly and thorough. This passport experience exceeded my expectations. Go in the AM on a weekday and minimize your chances struggling in line with a toddler. =)

Worthless in every aspect. I ordered something that never got delivered. It was originally shipped via UPS that was transferred to the local Post Office. When I tracked my package it said delivered only to find out it wasn’t in my mail locker nor my door step. I am trying to file a claim but it wont allow me, from the USPS to UPS. UPS sure post is thee worst shipping service next to Fed Ex. Absolutely horrible.

Went here to get my passport renewed; I had my picture already and application was filled out. The lady said I couldn’t apply anymore because I had to check in at 12:30 even thought the website says they close at 2. She said it was an hour and a half process. Well since I have EVERYTHING prepared you could just help me out instead of being an mosey ass with your co worker?

I have never had a worse experience at a post office.
I live in Mira Loma and I mainly go to the norco post office, sometimes the Mira Loma post office. I’ve had questions before and oopsies and was always treated kindly.
I work near this post office on Mondays. I usually have prepaid packages so I always try to go to the scanner guy. He was giving two other people stamps and I waited behind them. He walked away when he was finished with them and so I just went to stand in line.
Once it was my turn, the lady said I had the wrong box because it was flat rate medium priority and I needed a priority box. I was confused and said «But the box says priority?» And she snarkily said «Well I know it’s priority.» Then she said I needed to change the box but didn’t give me the right box or even point me in the right direction. I had to ask someone else. This person was older with bleached blonde hair.
I repackaged my packages in the right boxes and the lady had said I could come back up to her, but after waiting again she pointed me to the scanner guy that I was trying to go to in the first place!!!
I was on the verge of tears by how rude they were to me. People who work at a post office are supposed to have superior people and customer service skills. This place lacked that entirely.
Update 4÷4÷16
I went back to this post office a couple of times just to drop packages off in the box. This time, I needed tape. At the norco post office I frequent, the tape is out with the boxes. A lady was restocking the boxes. I said «excuse me?» and she didn’t look up or acknowledge me. Thinking she didn’t hear me, I once again politely said «excuse me?» Without looking up, she said «If this is about mailing a package, talk to the lady in the red.» Wow. I said «I actually just wanted to know if the tape is kept behind the counter.» She said «Well yes, because you have to buy it» in a rude tone! I know this and even if I didn’t she didn’t have to speak to me that way. The man at the counter helped me and was courteous and helpful and handed me a survey. I will definitely be taking the survey. I mail things a lot and have never ever had an issue with a post office other than this one. The people who work here are blatantly rude. The lady who I asked for help from and the other lady who was rude the first time were also loudly gossiping, saying things like «that pisses me off», etc. unprofessional and unacceptable.

The friendliest USPS I’ve ever had to deal with. Xavier walked around the lobby asking different customers what they were in for and assisted those that he could expeditiously. I was trying to locate a possible misdelivered package and although he wasn’t able to locate it, he did take my number, turn my case over to the manager of this location and eventually provide an answer to me. I haven’t had such a helpful agent from the USPS ever. What a breath of fresh air!

The lady let me cut after I went out of line to fix some stuff. The machine wasn’t working so kind of had to wait a while. Other then that, everything was great

So far bad service. This is my fourth trip to pick up a package. Twice I’ve been to the Anaheim Main Branch and twice here. Four visits waisted and still no package. The service is acceptable until you ask for a manager or supervisor. Today I saw Carlos and I really don’t know what he did to get his job. He has no customer service skills, can’t seem to explain why they want to charge me extra shipping when they lost the package for 3 weeks and told me he has more important things to do in the back then talk with customers. So now I’ve been referred to Alma, his boss. So come Monday it will be visit #5

Went here with my family to renew and get new passports. Rose was amazing and so patient with my kids, especially when taking the pics. We had a lot of applications to submit and she was so helpful and did whatever she could to expedite the process.
Forget your preconceived notions of a post office. The staff is really accommodating that the wait wasn’t that bad.

Worst experience ever.
The manager here is horrible, she has no managing skills, so you see her running around but can’t get things done, she is very rude to the customers. And after I cancel my PO box they never forward my mail.
Avoid this location.

Was this a dream or was it real? I had to pinch myself, the USPS is changing the way they do business, in a good sort of way.
I felt like a VIP customer when I was greeted upon walking in and assisted by someone before even making it to the counter. The young man even picked up two envelope mailing choices for me, broke down the price difference in mailing options, then proceeded to ring me up on a mobile device and printed out my receipt. When he asked me if I needed anything else like Christmas stamps, I happened to see the 2015 Charlie Brown Christmas Forever Stamps and had to get them, especially when he told me they have been selling well.
Not sure about all USPS locations, but this one has customer service down pat.

Great location with easy parking availability. Lines are typically short, no longer than about 10 minutes. Stamps, boxes and postage services such as registered mail, certified mail are always available. Delivery schedules vary depending on fees charged.
There seem to be waiting lists for PO boxes at times. But, patience will win out. Building is full of light and employees are courteous and helpful. Located right next to Brea Mall and shopping on Birch. Great location.

I am happy with the service that they provide. Our carrier Patty is a sweetheart and takes good care of us.
I just called for information and got through immediately.

I drop off my mail at this post office all the time, sometimes pretty late at night, and I have never felt any sense of danger, even when I come here alone.
It’s clean and I do not see homeless people hanging around here.
When I’ve come during the day to send packages, the workers always have been really sweet and very professional.

Our regular postman is wonderful, and we never get misdirected mail when he is on the job. Unfortunately, on the days he has replacements, it is a disaster.
Our mail is delivered to other addresses and we get other people’s mail. We have had checks and deliveries go missing and I wonder what other mail we, and our neighbors, don’t get.
I have caught the postman (never a woman) and given him back the misdelivered mail. They never offer an apology or a thank you.
Recently we got a package of medications addressed to a neighbor on a different street AND a different number. Apparently he was waiting for the medication to be delivered, because the postal worker went door to door looking for it. I had already delivered it. I didn’t tell him, hoping he might learn to be more careful and I spoke with the postmaster that day but nothing has changed. Yesterday and today we got mail addressed to my neighbor with the same address but different street name. When I called the post office the phone rang and rang, with no answer.
If we could use a different post office we would. I agree with the other posters. They just don’t seem to care, except for our regular postman. And he can’t do it all. Maybe they should make him the postmaster.
R. Bono

I only give two stars because sometimes I get my mail. Other times my bank, friends, etc. tell me they got mail that is correctly addressed back to them as undeliverable/​return to sender. I attempted to file a complaint with USPS and all they told me is that they were sorry they could not meet my expectations. Unfortunately, getting my mail is still hit and miss. This has become a really big issue which is why I try to go through other avenues such as UPS and FEDEX.

Worst service I’ve ever had at the post office. Not only does it have slow workers, they are the most unfriendly people I have ever met. Had 6 packages to send, already paid a huge amount for each one, but apparently it wasn’t enough.
Charging me a couple dollars for being an ounce over, sure that’s fine. Charging an extra 42 dollars because the package was an inch over the length, that’s just ridiculous!!! As she was charging me extra for each package, I can hear the manager in the back saying «you’re charging him retail for everything right?» Make sure you charge him full price. No leeway at all… The whole process took over half an hour; which is huge for just wanting to drop off the packages. the worker having to measure each package multiple times, then saying she messed up and remeasuring again, just made the whole process aggravating. If I didn’t have to send the package today I would have stormed off, this is the worst post office in the OC

Don’t apply for your passport here!!! I waited for 45 minutes until finally Rose decided to open the door and help me. Everything went smooth until she forgot to give me my license back. I called the next day and Carlos told me that it wasn’t there and basically I was SOL (very rude). Then I physically went in to ask Rose if she had my license and she told me she mailed it to the Brea address on my application… too bad I didn’t have a Brea address on my application!!! Brea wasn’t on my license either… I live in a totally different city! Why wouldn’t you mail it to the address on the license? Or pick up the phone and call the number on my application? Bottom line, it’s been two weeks and I have my passport but no license. Looks like I get to take a trip to my other favorite place — the DMV to spend $ 28 and get a new license. THANKS ROSE!!! You are the best!

The passport renewal section is very, very slow and horribly inefficient. It seems like they only have one person working the passports and it’s ridiculous! I spent 2 hours on a Saturday just waiting for my turn! Definitely not coming bask to this location to get my passport work done.

I went to renew my passport and it was a great experience. I did all my paperwork online and printed it out. Bring a check to send to dept of state. Brea post office organized the paperwork, put it in an envelope. They even take and print the passport photo there. Entire process took 20 minutes and that’s with a 10 minute wait. Supervisor was very helpful and friendly. Highly recommend for quick passport processing. Total cost about $ 20 for photos and priority mail.

This is the only post office I go to now. It has been crazy and busy this last month, but their staff is so helpful and keeps a positive attitude. I have a great experience every time!

I went here to get my daughters passport. The website AND the sign on the passport office said they were open till two on Saturdays. We got there at 12:50 and were told we could not go to the passport office that day, even though there were no customers in front of us. I asked why and was told they do not accept people an hour before they close. When I pointed out that it was not yet 1 PM the woman told me that they had already turned three people away. I said that had nothing to do with me and that the website and their own office hours stated that they were open till two. She said that they had a policy that people had to be there before 12:30 — a policy that is not in written ANYWHERE in the building — and that we would have to comeback even though there was an agent in the passport office and no customers waiting to see her.
Basically, these people are lairs who will say any BS that pops into their heads in order to avoid the job they were hired to do. Honesty — it was clear as ice that the woman was coming up with any excuse she could conjure off the top of her head not to allow us into the passport office — I’m not one to write harsh reviews but this is entirely merited and will be followed up with a call to their manager because we are traveling out of the country this summer and have a deadline to get our passport that is now adversely effected by their lackadaisical altitude. Every-​time I responded to her with their written policy there was literally a pause where you could see her stretching to make up another excuse.

This Post Office is always clean, always friendly and parking is great!
I just had to give a shout out and nice review to them and especially to Chen in passport services who is super sweet!
Thank you Brea Post Office! :)

I called regarding a package missing a unit number for shipment. I actually have the actual tracking number for the item.
The male rep from this branch was unhelpful, condescending and rude. «In the future you should make sure they update the address» and told me to call back once they mark the package as «undeliverable»
Our address was correct, just missing a unit number. I avoid the USPS with my shipment needs because of people like this.

I don’t know about you but any time I have to deal with a government entity (post office, DMV, etc…) I pretty much already have my dukes up expecting an inept, unhappy soul who hates their job.
But wow, did the Brea Post Office change my cynical view! My husband apparently ordered a tool from Sears that had to be sent to us. After a series of mis-​shipments, it ended up being addressed to the Brea Post Office (there were multiple shipping labels from other couriers so not sure what happened there). We ultimately received a padded envelope with a return address from the Brea Post Office.
I opened it up and there was a little note that read: David, this was addressed to the Brea Post Office, as you can see by the label. We opened it and saw the packing slip inside which had your name on it, in which we re-​sealed it and forwarded it you. Brea Post Office.
How awesome is that?! No extra postage, no call making us come down to get it, no return to sender because that would be easier. Thank you Brea Post Office! You really stepped up with outstanding service.
I hope you aren’t creating too high of expectations that will leave me disappointed by everyone else.

Love love love love love this Post Office.
As a handicap woman, I’m not always able to reach things. Asking politely at the front desk for help, they were eager to take all of my packages back for me. I’ve only had two times of waiting in line, and their number system is fabulous! Take a number, sit down, and in moments they call your number! Who doesn’t love to sit while you’re waiting in line?
Next, this is their biggest bonus in my eyes. TWO AUTOMATED TELLER MACHINES! TWO! I’m in love! Walk in, do business, walk out! Super fast way to handle all of your post office needs, including but not limited to stamps, packages, and PO boxes!
This PO is super clean, and big! They have lower counters for wheelchair or shorter customers to work on! All in all, LOVE LOVE LOVE this post office!

I go to the post office because it has long hours. There is usually a small line but nothing horrible. Please pull a number upon entrance. Many people do not realize this and wait needlessly.
The line moves quickly. Most of the clerks are friendly and helpful. One can be a jerk. I won’t tell you which one. Make a game out of it and listen for the jerk.