The UPS Store

Marva and staff are the best. Quick and efficient service. While my neighbors are having items stolen from their porches I have all my purchases being delivered six days a week to this great UPS store.

i told marva during my first time at the store today, «now i know why you guys are getting 5 stars.»
cuz 5 stars is a heck of a lot for a ups store. but well deserved here. marva was knowledgable and efficient in helping me mail some returns to amazon. she saved me $ by encouraging me to obtain a mailing label from the amazon seller (i was thinking of just paying the postage myself). and finally, she even offered me and my toddler a bottle of water on a hot day, which i couldn’t refuse.

What helpful, courteous, and professional owner and employees! Justice just recently helped me with an aspect of an art project that later that evening received high compliments. Thanks, Justice!

Small shop but easy and convenient if you live in the area. I didn’t even know this place was in that shopping center next to Ralph’s and rite aid.

Just want to say this is one of the friendliest and helpful staffs I’ve been to in the Brea area. I used one other in the neighboring cities, where I wasn’t even acknowledge with a hello when entering their establishment so I turned
around and left and never used their store again.
So I thank all you at the UPS Gateway store for making each of my visits a pleasurable experience.

I live in Whittier and try to always use this UPS store because of their fantastic service. Ross has always treated me well and informs me of the right options to take in everything I do. Thank you!

I have a mailbox here for my business so I am in here all the time. No matter who is working they always know me by name and get me in and out quickly. I must compliment the owner Marva and how well she trains all her staff… those young guys sure have great manners!!!
They also offer Live Scan and notary services which is a plus! They always help me keep my business up and running =)

Best customer service I’ve seen at any UPS or FedEx store. Very informative on options and what you should do with anything you need to ship.

Today I went in to ship back my books I rented for school. The guy that helped me was so helpful considering I didn’t really know what I was doing. He helped me print my return label and make sure it was boxed correctly. I know that’s his job but he was so helpful and friendly and I think he should get recognized. Wish I knew his name I think it’s Daniel. He’s a little bigger and has a beard … He works there frequently. Thanks for everything UPS Brea!

Very quick, responsive & customer service is outstanding. Going there for years & was delighted when Albert went above & beyond today! He helped me re-​label a package & saved me much time & hassle. Thank you!

Excellent store! I came here after having trouble at another UPS store (they tried to charge me extra for things I had already paid for), and the experience was easy and friendly. I will definitely make this my regular UPS store.

wow, i received a call a day after i wrote my review which is pretty impressive. i think it was the owner and she apologized for the experience. this is why i didnt want to give my first review a 1 star bc i knew the service was there but i just never got the chance to experience it. i’m definitely willing to give it another shot but maybe i’ll have to bring a hot friend this time :) all kidding aside, dont let my experience deter you. i can tell they run a great business and take care of their customers. maybe it was an off day or whatever but i’m willing to give them a 5 star rewrite bc she contacted me right away and offered to make an appointment to get things done. If she had called a week later, this rewrite might have been 4 stars. nice job and thank you!

While returning equipment to ATT I discovered this facility provide the life scan finger printing service not all UPS stores do BTW ;)

Great service. Very few place do old fashion fingerprints. This place does. Staff was helpful and the service was quick. Very professional and price was very reasonable. I will be coming back again for any future fingerprinting.

They gave WONDERFUL SERVICE!!! I got helped out with some fingerprinting and faxing out documents for my new job and they even helped me stay within my budget!! Daniel and Ross thanks a BUNCH!

Ross is the man. We needed a document notarized and he helped us out lickety-​split. Friendly and efficient.

I want to revise my review. After posting my earlier review, the store owner/​manager contacted me and apologized. She told the store had special holiday hours, had a sign posted on the front door with these hours, and had updated the UPS website with the special holiday hours. I honestly never saw any sign. And I relied on Unilocal and Google which showed regular hours and not the special holiday hours. Seems like this was an honest mistake and kudos to the management for the quick and professional response.

I go to this UPS Store weekly. Why? Every time I enter the store, I am greeted with a smile by the employees and the owner, Marva. They are extremely efficient, patient, and I don’t wait in line longer than necessary. During the past holiday season, I didn’t have to ask about their hours of operation. Their hours of operation were posted in the window facing the outside and inside the store two weeks prior to the holidays. This store is proactive, clean, organized and they go above and beyond to ensure you get the best service possible. Too many businesses (large and/​or small) have forgotten that the customer (s) is important. This store definitely makes you feel like you’re relevant. I go to this store for all my packing, shipping, etc., needs. They are friendly and willing to help make your experience seamless. That’s why I gave them five (5) stars. They deserve it!

Efficient and happy service! My go-​to spot for my last minute printing needs. The boys know their stuff and are so polite and helpful. Clearly the owner is a great manager! Thanks for everything.

I came here becuase the other ups store wouldn’t take my packages. They said their store was full. But the truth is they did have plenty space. I guess they just do not like people to drop off at their place since they wouldn’t make any money from it.
Anyway, I came to this store. Worried about they would not take my package either. However, when I came in their store, the lovely employees immediately smiled at me and offer help to drop off my stuff on the corner. Sweet !!
they took all my stuff without any problems. They also let me borrow their tool to move my stuff.
I talked to the manager. A LOVELY LADY! !!
LOVE Their store!