Memory Gardens Memorial Park & Mortuary

I used the service for my loved one years ago. The service person was very cold to me, doesn’t want to talk to me. We requested something for help as signing the contract, but, they didn’t do anything, I realized that I can’t count on them, immediately to find a clergy, to buy casket, head stone and lot, elsewhere before the funeral. The thing has to be done front of my family members and relatives. I was very disappointed by their services.

My parents paid for full funeral services in 2012. My mom died in 3÷31÷15 and when we went there they couldn’t find the paperwork. Then after a search it was found only hand written notes. We finally got things together and did the burial. Mom’s head stone was to be place 3 months after the burial. Alas I went by 12÷28÷15 and the marker hadn’t even been ordered much less placed. After paying up front it seems like fraud to not have taken better care of the details. Also when I questioned the situation, the representative told me not to dwell on the negatives in other words it’s my fault for questioning their service. WOW!
Joe Scroggins

This is a hard review to write as its regarding my Mothers passing but I know in this day and age people are looking to these reviews to help them especially in hard times like these.
We had contacted Memory Gardens a few days before my Moms passing knowing that her death was coming sooner than later. My Mom was on hospice care after a long battle with multiple cancers. Once on hospice we hoped she would be with us awhile however she passed within just 5 days. Our appointment we had set was for a Sunday and my Mom ended up passing Saturday night.
We provided the information to hospice of where my Mother would go and they contacted the transport company to come and transport my Mother. Sunday Morning before they even opened I l received a call from Denise to let us know that they had my Mom and to contact them to get everything started. The last names were different (my sister and my moms) so she did not realize we already had an appointment.
We arrived for our appointment and then she apologized for calling. There was defiantly no need to apologize as that call gave me some comfort knowing my Mom had arrived safely and was being cared for after her passing.
When I say we, it was probably about 10 of us, (brothers sisters spouses and grandchildren). Denise did not mind at all and was so nice to all of us. We were all very upset as my Mom had just passed the night before and she showed so much compassion. At the times she could see we were upset or overwhelmed she waited or moved to a different subject. When picking out the casket for my Mom She gave us true honest options to choose from low to high and listened to our concerns. In the end she helped us pick the best option.
She showed us both places, for burial, the newer lawns and the older ones. The older ones were a little less expensive and were sold by private parties. We bought on the older lawn not really because of the price but because we liked that the trees were already built up so it offered a good amount of shade. From that day forward Denise made sure we were well informed of what was happening, what we needed to get them (information for death certificate, clothing, make up, etc)
On the day of my Moms visitation she brought out an extra table so we could set up her pictures and did not rush us out. We were there at least a half hour after our time and they didn’t mind at all. The next day was my Moms service and Denise greeted us at the door and helped us set up the music, the table was already set up, and she even offered to help out the flowers on the men that were the pal bearers. It was wonderful that they explained to us their tradition of following behind the hurst to the gravesite. On our way to my Moms final resting place my family made note that the gardening that was going on stopped– they showed true respect and paused while my Mother passed them and did not begin again until after our graveside service. At the end of the service a few of us stayed to watch my Mom be lowered. We were then offered to place the first of the soil into the ground. They were so patient with us. I have been to the cemetery many times since that day and every time I am treated with absolute respect.
I was called within a few weeks to let me know her death certificate had arrived. We are waiting on my Moms marker to come in so in the interim they have been very nice to leave whatever we place there longer than a week. I see the men working there every time I go and I can see how hard they work but also how much they truly respect their line of work.
I look forward to many more years with the staff at memory gardens. Thank you all for all of your compassion.

This is a great affordable place to place your loved one it’s always clean and the staff is great.

Both my Mom and Dad and many of our past friends and family.
I give it 5 stars for the personal service Brian and Mario have given us just to name a few but it’s a good group of people helping people through ruff passages.
Thanks folks I dearly appreciate your kind temperament you bring to what has to be a task at times.
Unilocal people don’t forget before you review on any business or service remember they are just like you just wearing a different hat and it’s often as difficult for them to go though your day as our is.
I appreciate people who Unilocal and help our local businesses be better to serve our needs.
God Bless All happy Passover

It’s not easy to make arrangements for a loved one but I’m so thankful for Memory Garden Memorial Park Andrew personal attention we received. Denise took care of us from beginning to end and guided us through all the decisions we needed to makes. She didn’t forget any of the small details that needed to be taken care of and when we asked for her advice she gave the best recommendations. I will be forever grateful for her help and compassionate nature. The cemetery and chapel are beautiful and the chapel and reception area was perfect for our needs.

They handled my father’s death with dignity and class. There was no pressure to buy anything more expensive than we wanted. Even when I mistakingly picked «the paper» casket because it was cheap before I realized it was just cardboard the person who helped us did not blink an eye. Of course we went up a few notches and bought a nicer casket. They also arranged everything with Riverside Memorial, 21 gun salute and all. I highly recommend this mortuary. They really made us all feel welcome.

Well no one wants to come here, but at some point in our lives we all have to make arrangements for the death of a loved one & this place made it as best as it could be. My husbands grandmother passed away and we had the viewing and funeral here where she was then laid to rest. It was nice that once the body was here it did not have to be moved as we found with other places. They did an amazing job at making her look beautiful & peaceful and gave us adequate space for the viewing. My husband made a slide show we were able to put on the table near to door for people to view. My mother in law brought coffee and chocolates for the guests which they placed in the inner courtyard. The courtyard had pretty flowers and a nice fountain a provided a peaceful environment for the guests who were not in the viewing room. The funeral home also helped us out by arranging for the flower shop they to pick up the flowers after the viewing to keep them fresh for the graveside funeral a few days later. This not only saved us money from having to buy additional flowers and was very thoughtful! This was just one of the ways they went above and beyond.
The graveside funeral service was also very beautiful, quiet, and peaceful. The guests were able to park alongside the graves so they did not have far to walk and it was very convenient.
The only thing I am able to complain about is that they only had one women’s restroom stall. It was not a problem while we were there, but I could see it being a hassle for larger groups.
We look forward to coming back here to visit and feel blessed to have such positive memories of this experience!

HAhahaha that Barbra C review MUST be a joke. This place has horrible service. They do not know how to coordinate efficiently at all and have no consideration of the grieving family. I would not recommend this place at all. If I could I would give this place negative 2 stars.

I suddenly lost my father and we contacted them to do his memorial services. Crystal was the one who «helped» us. I had such a hard time with this chick. She screwed up our service time and told everyone that called regarding my father’s service the WRONG time. I specifically told her 10am in the morning but she told everyone 12pm. Then she had the nerve to tell me that that’s the time I reserved. My father hated going to church late so I would have never asked for that time slot. After I had to fix that back to the original time I told everyone she then tells me the next day that my dad’s death was still under investigation. And that the viewing and service may not happen. She tells me this TWO days before the viewing was going to happen. I was in contact with her for three days before that and she never mentioned it to me. I had to frantically contact my doctor and the coroners office. Things that I was paying the mortuary to do. I had to get it all fixed so that services can still continue. Then last but not least. Crystal showed my a gold plated box to put my fathers ashes in. When I received my fathers ashes and my mom opened up the box he was in a cheap plastic black box. It may seem like a small thing but it upset my mom so much. She was expecting a gold plated box. We went back to the mortuary and we talked to some guy who treated my mom so unprofessionally and was extremely rude. The whole time he tried to tell us how we were wrong and we got what we asked for. But crystal NEVER showed me a black box once she showed me the gold one I said yes that’s the one I want so I don’t understand why she would write down for a black plastic box. So we bought a different box and it took the guy 25 minutes to transfer my dad’s ashes from one to another. I wouldn’t have thought anything of it but the walls are paper thin an all you can hear was laughing in the back. They are so unprofessional they made this whole experience even for stressful than it should have been. I regret doing business with them. I hope I stop at least one family from choosing this horrific place for their loved one. I also want to mention that I was told by 2 associates that I’d have my father’s death certificates 2 weeks after we initiated the services. Now I’m being told that I’m going to have them a month later. No one called to tell me this, I have to either drive over there or call to get any information. This place is absolutely horrible.

My family and I lost our dear Mother, it happened suddenly and my Mom’s wishes was not to make a big deal. My Mom did not want a burial service, which is totally different, my mom wanted to be cremated.
My Sister lives in Brea and suggested we visit Memory Garden. I did not know what to expect and did not even think about customer service at a Mortuary, well I was blown away! from the first time we met Crystal, she was so courteous, patient understanding, especially because my brother had so many questions. Crystal was always so professional and made us all feel so calm, she listened to what we had to say and never once interrupted. The video that was put together was the best, it really made us so happy, it portrayed who my Mom was. I just wanted to take the time to write this review and Thank Crystal for all she did for us in a time of sorrow.
Thank you,
Barbara. C

I’ve been absent from writing reviews for a bit… a lot has happened in my life that has led to this.
This past September, my husband and I said goodbye to our first son. He was stillborn at 39 weeks. He was every bit a real baby… he was just missing a heartbeat.
When you’re slipped into tragedy like this, you’re paralyzed. The world is confusing. You can’t make sense of anything. But suddenly, we were sitting in a hospital, and were handed a packet of options… of places we could take our son.
And Memory Garden was on this list.
I can’t say there was anything specific on the list from St. Jude Hospital that made us choose Memory Garden. It’s not even that I thought of Unilocaling any of those potential mortuaries. It was the closest mortuary to our house. We’d already decided cremation was the best option for us, so location was only part of it. I don’t know why we were so lucky in just picking them off the list…
But just thinking back to how wonderful the staff at Memory Garden was to us – makes me tear up all over again.
Denise. You were a Godsend in what was hopefully the darkest moment of my life. Things could have been so much more difficult (as I’ve recently experienced with my mother-in-law’s death). Denise had compassion beyond words. We showed up at the mortuary the day after our son was stillborn with both of our entire families in tow. I’m sure this isn’t the norm for them, but Denise made everyone feel welcome. She was warm and caring. She did everything to make every terrible decision we had to make a little bit less hard. She arranged for us to get in contact with a pastor at a local church to do our service… and he was perfect.
We were so not prepared to do any of this. We were broken. But Denise… made it as painless as she could. She did everything in her power to take care of us. We arranged for a private viewing… and the memorial service in their chapel. And then we brought our sweet boy home in a tiny urn within a teddy bear when all was said and done.
I’ve recently had the displeasure of doing business with a VERY terrible mortuary, and no one needs that when they’re dealing with death and their own grief about the loss of a loved one.
You can’t go wrong with Memory Garden. Their pricing was fair. There was no hidden costs. They are wonderful people who understand grief and loss and the pain that families deal with. And at the end of the day, that’s all you can ask for in a mortuary. That they take care of the living while dealing with death.

I’ve buried both of my parents here. Eric & Brian are top notch. Prices are fair (I truly believe you get what you pay for). Cemetery is beautiful and well kept. Any and all concerns are quickly rectified.

This is a tough review since it is related to my mom’s passing. However, Ron helped us ease through a tough time and make good decisions in a friendly and professional manner. It was well organized and they accommodated my wacky family’s needs and made us feel welcome from first meeting to departure. Most people have made arrangements, but if you are faced a sudden choice, this is a good place to handle the difficulties in a way that will leave you feeling good.