Chase Bank

Shoutout to Jean V! The manager at the Chase Bank. She helped me get a hold off my account from over 6 years ago. It took about a month and she was there every step of the way, updating about what was going on. Thanks so much.

I wish I could give 0 stars. Worst business banking customer service on the planet. On top of the bait and switch from the bank this individual branch has the worst employees. I signed up for a charge card a few years ago with Chase bank and with the charge card I had to pay off the balance monthly which I did. Last month chase bank changed the card to a credit type card instead of the charge card that I originally signed up for.
So, because of this change that they did to me without my knowledge I ended up paying less than the balance that I thought I owed because they changed the way the bill looks and do not tell you what you need to pay to pay off the previous months balance. To be clear, I have a business account at chase and spend about $ 70,000 a month on my card. Chase charged me about $ 700 in interest because of their bait and switch tactics with the card.
To conclude, Chase would not wave the interest and would not convert my card to the one I had originally signed up for. I cannot believe that they would treat a customer that spent nearly $ 1,000,000 over the past year like this. Needless to say, I am cancelling my card and going to switch to American Express or Wells Fargo. I’m curious how many business customers got ripped off by their bait and switch cards!
Also, as a business account banker that puts so much money through this bank you’d think I would not have to wait 30 minutes just to talk to a banker. F Chase bank. I will be ending this relationship and going somewhere more customer centric.

Horrible service, gone in there 3 times and each time I’ve had to wait at least 20 minutes just to speak with someone about my account. Not going there again.

Have used this bank for 8 + years and have already received friendly and courteous service. Has a small family feel that makes it easy to frequent.

I just called and the bank is open until 4 o’clock today Saturday. Someone posted it was closed but a live person answered the phone.

I have been with Chase for the past 3 years. I also bank with another bank as well.
Out of the 2 banks I prefer my other bank bc I walk in there more and they know me by name. My account here is direct deposit
so I really don’t need to go in unless I want a roll of quarters for the beach or I have a customers check to cash. Every time I come I must pick the wrong time bc I have always waited a while. Hmmm, maybe given the small size they figure they don’t need all windows open during busy times. I’m going to start using a different branch. I’ll let u know. LOL!

I know banks aren’t something that we Unilocal about, BUT… when the customer service is spot on every time I’ve come to this location that deserves 4 stars!
Its funny because in Anaheim Hills there’s a Chase every 2 miles but once you take the Imperial ramp to get to Brea there isn’t one until you get here! The parking can be tricky since its in a busy shopping center with Albertson’s and a Slotzsky’s Deli next door. Once you get in line they come to greet you and see if there’s something they can help you with and not nagging you to see if you have an account or get you a credit card with them. The staff is consistent with their customer service. They genuinely have good attitudes and smiles with each customer they deal with. I never have to wait in line less than 5 minutes and I’m in and out of the bank very fast. The Chase locations in AH are okay but I think this one is pretty darn good!
We always come here when we’re on the way to Walmart across the street or going to the mall since the Chase across the mall is HORRIBLE!
Good customer service makes me a happy Unilocaler ^_^

Love this branch! From the minute I walk in the door until I leave they make banking a pleasant experience. They are friendly and efficient. In my experience, this branch consistently focuses on customer service and trying to help. It’s refreshing to me when a business remembers that I am a customer, since so many places forget this nowadays. I drive alittle extra just for this branch — and appreciate how they treat me and help me.

I walked in to this branch to cash two checks and waited in line for 10 minutes. The teller Adrian was incompetant and asked for my ID after I had swiped my ATM card. Then he started defacing and marking up the back of my checks. Then he told me to wait. I had already waited for 5 minutes and told him to give me my checks back. Then I asked Ryan Colores where was the next nearest Chase bank and told him what was going on. He said they always ask for a ID which is bogus and refused to tell me the nearest branch.
Three weeks ago, I asked for some coins and encountered another issue at the same branch. They said those coins were reserved for VIP customers. I have contacted James Dimon and he has passed the ball to Jimmy Laguna. Jimmy stated he will look into this. More to come with an update once I hear from Jimmy to see what he will do what my defaced checks and will wait for him to obtain those coins for me.

I usually stop by the Chase on Tustin before I make my «rounds», but this one is closest to where I needed to go next.
This is a small location, not many tellers working at once. There were probably 10 of us in line at one time while other employees milled around the office space. Can’t complain. got in, got my money, got out with no hassle.
I will probably go back next month when I need to be in that area.