Abercrombie & Fitch

Unfriendly staff. I walked in the other day and one employee was staring at me so I greeted him. Then I was looking for a size in jeans and couldn’t find my size, while 2 employees chatted by me didn’t offer to assist. I also stood by the fitting room for about 15 min with no one to help. I needed up crawling underneath the door to try on some clothes. The staff needs to be trained to be more helpful.

I stopped shopping at Abercrombie & Fitch after the whole racist thing happened, but my friend visiting from Asia wanted to pick up some A&F Fierce cologne because it’s his favorite, so we stopped by this location. Yes, I find it strange that someone would actually like that cologne, since so many people have complained about being blasted in the face with it once you enter the store… remember.
In any case, it seems like this store is exactly the same as any other A&F back in the early 2000s. Same clothes, styles, same everything.
I thought the service was fine… it’s A&F so you have to take any nonchalant attitude with a grain of salt. I’m pretty sure the employees are trained to act that way.
I’m giving them 3 stars because I don’t feel they deserve the 1.5 star rating they currently have. It’s Abercrombie & Fitch. If you don’t like the brand, hen just don’t shop there — why waste your time and aggravation?

If you order something online from Abercrombie when you want exchange in the store, you should very very be careful, because they don’t tell you they return the money on the gift card and use the gift card help you exchange ! when you want return the exchange item, they only can refund your store gift card! Yesterday I went brea mall Abercrombie store make return, The Lady manager’s attitude is very terrible even said the dirty words！！！

I would never recommend this location. The manager Brian is soo rude! Brian claims he did me a favor holding some items for me after I had to drive from
South Orange County to pick them up. Brian never said thank you. Brian was not cordial at all. Left a bad taste in my mouth. Don’t think I’d ever shop Abercrombie again!

Josh is an asshole, gave complete attitude for doing a return. give me a break. «How many items do you have? Theres a limit, if you go over we cant do it. I cant find item here, its not on receipt». He acted like he was pissed off at us? How bout «hey good morning, how can i help u?» Or how bout looking at the receipt? Item was right on there. Wow ive never met just a stupid sh_​t before. He didnt even finish return another girl did. Thanks josh my first Unilocal review for retail!!!

I think that Abercrombie has finally gotten the message about their mean employees. On my last visit, I noticed a huge difference in the staff member’s attitudes. They were very welcoming and willing to help out customer. Honestly, the old staff made me felt very uncomfortable when shopping. They made me felt like I owed them a big favor for just unlocking the changing room for me.

I’m really not sure if the people they hire at this store are really that dumb or they just don’t give a fuck.
I needed to return some items I had purchased online and I see a counter at the left side of the store with 3 employees behind it. I walk over to wait in line for them to call me. I make eye contact with one of the girls behind the counter and she doesn’t say anything and just goes back to doing her own thing.
A few min. later, another girl walks by and tells me this counter is closed and I would need to go wait in line at the opposite side of the store.
Why the fuck didn’t the idiots behind the counter say something if they see a customer waiting when they’re not even open?
I swear, this is the reason why I do most of my shopping online these days.

Horrible customer service… White girl cashier is rude and seems bothered that she had to ring me up.

Seriously, this is one of the worst A&Fs I’ve ever been to. The customer service is always lacking. The workers always have an attitude and aren’t helpful at all. When you try to return items at the store, they make up bs policies that none of the other A&FS locations have. Seriously, avoid this place if you can. It’s not worth the time or the disgust you feel after you walk out.

This is horrible. There customer service is completely garbage. Everyone is horse playing there rude and none of them deserve to have there jobs. They all just talk about getting there eight hours in. Whoever is in charge of this store must be drunk or high to allow this behavior. For the money these items cost you would think they would actually be more professional. I would avoid this store they don’t deserve your money.

Surprise to find that most people here had unpleasant experience with this terrible store. Staffs there are rude, like uneducated. When I took a picture of myself to show my friend, the short woman, probably manager, asked me to leave the store. I even dun wanna waste time arguing with her. But another surprise is when I was outside of the store answering a phone call, just to find that women was sticking by the window starring at me all the time and even called the security. Very funny thing. They finally aggravated me. Already file a report to the upper management. Stay tuned.

Wow, i have never come across such horrible customer service, then again when i go to knots scary farm they are pretty rude scarring people and making them cry.
So this is what happend I am waiting in line along with 5 other customers while one cashier is helping customers and the other cashier is talking to her friends (behind the counter) AND on the phone.(oh yes she did!) I guess facebook, or instagram or whatever public media site is more important then actually doing the job your getting paid to do.

Uhm I wish there were a negative star so it could be helpful here. I don’t understand what the heck is wrong with A&F at Brea. The other locations’ customer service is good, but this place, no suitable word for it. Didn’t even know the item I described, let customers tip-​toed to get the jeans up high, sucking cashier. I am usually not a picky customer and pretty easy honestly. I am the one who usually tries to be nice first and all. The worst point is the cashier. Why the heck did you hire emotionless and rude people to destroy your reputation? I was done with the fcking bitchy cashier. Yeah man I am right here buying your clothes so you can get your paycheck. You are servicing me not making my stomach go wild before I have my fabulous dinner. I am not here to be your toys or such things. Be RESPECTFUL! Be PROFESSIONAL! I am a lot younger than you yet I know how to be nice unlike you! At least, try to open your mouth, say hi, say thank you, say have a nice day although you’re saying fck you inside. That is fine too me because at least I am not saying fck you in my mind. Yeah girl if I were your boss, you would have been either fired or not given your paycheck. Luckily I didn’t yell or complain at you! There was a really long line behind me so you should know how lucky you were! This is the only last time I am nice to this Abercrombie, no more chances! Look at your attitude and your bitchy face in the mirror!
If you also have trouble with the Mexican cashier with brown hair, hi-​five and report her, please!

I never really had a problem shopping here until today. I was looking around when I overhead some of the workers at the cash register making fun of one of the customers in the dressing room. They were laughing how she was trying on a size 4 jeans when she «clearly was not.» I don’t know what customer they were talking about since they were in the dressing room but I thought it was very rude of them to be making fun of a customer like that. They were talking about how it «wouldn’t even fit her» and how «it would be too tight.» Never overheard such disrespectful workers until today.

Went here last Saturday because they had a dress in the window that I adored! I never shop at this store, but I have been looking for a white dress just like it. The employees first didn’t know where the dress was located and were reluctant to help me look. I saw this dress on THREE mannequins. Finally it was found in a random rack near the back of the store (it was a model of dress that was two months old apparently). They had the dress in my size in blush, and only an extra small in the white. I tried on the small in the blush and it for.
My boyfriend went and asked for the dress from the mannequin because it was a small and in the color I wanted.
The staff refused. They said they «looked in the back» but I personally never saw them leave the floor. I asked for one of the ones off the mannequin from a different employee, she refused.
If not taking a dress (which you have three of in the same size and color and COULD EASILY REPLACE THE DRESS WITH THE SAME DRESS IN THE SAME SIZE BUT A DIFFERENT COLOR) off of a mannequin for a customer is a policy of the company, then they must lose a LOT of business.
The perfect dress for my engagement photos, they had it in my size. But those employees made me so upset that I refuse to give this company my business. Not on line and not in store. It was my first experience and this store made it a terrible one.

Horrible service from the girl manger she was so rude and ignored to help instead expect her unhelpful floor sale associates do nothin like her. The only good things about this place was this girl Christian which helped me find what I needed when I was in the fitting room. I got her name especially for this review because she is the only reason I didn’t call corporate to complain about the lack of knowledge of customer service when hiring people but yet I think of how rude the girl manger was so that explains it all! Hopefully they find more people like the one that help me that would be the only thing to save me ever going back here again!

An employee offended my whole family by glaring, giving obvious signs of racism, and giving us an attitude. She has long brown hair (dyed), done eyebrows, flannel shirt, and tan skin.

It was really a horrible place to shop mainly because of the sales associates. They don’t smile. They don’t have good attitudes. They don’t know whats good customer service. They made me feel that they were doing me a big favor when they were checking the stock for my size. And I was bothering them when I asked them questions about sizes. When i walked out the fitting room, I even had to hold the unwanted items until the supervisor finished giving instructions to the newly trained associate. When the supervisor finally finished the talking, I tried to give the unwanted clothing to the supervisor. But she turned them down by telling me «oh ~ u can give them to her». Then she pointed that newly trained associate. It’s not like I can’t hold the unwanted clothes for few minutes, it’s all about respect. I mean why I had to stand there and waste my time on listening to something I don’t have to hear. And Another thing is If the supervisor shows no respect to the customers when she trained a new associate, the associate must think its okay to have no respect to the customers.
I get that people who work in the store are young. But that shouldn’t be an excuse for them to provide bad customer service and show no passion for their job. Abercrombie as a company should really take some time to examine the customer service skills that its sales associates possess and teach their sales associates what is good customer service and how to provide good customer service.
Anyway, It was the most horrible shopping experience I’ve ever had ~

Second floor, near JcPenney.
The service varies day to day here at A&F brea, you never know if you’ll find a helpful clerk or ones that literally ignores you when you try to flag em down for help.
Sometimes, I feel like they don’t really know what customer service is… not everyone is horrible, but there are few that are more interested putting their stock away than to assist you, not good! I understand they hire folks that fit the Abercrombie mold, but can you please lose some of the attitude? You work in a retail store! Once again, it’s not everyone that works here, but you can clearly tell who thinks they’re too good to help you find your size… just observe.
As for the clothing, it’s all American and Classic. You can’t deny the traditional fashion here, best place to get your sweats, flannels, and knits. Pricing is up there, but still affordable compare to designer lines.
Overall, my rating goes to customer service here and I’ve experience better. But I do have to say that they’re on top on restocking and making sure every shirt is nicely displayed!
P. S. They only have four cashiers max even on Black Friday and this year’s deal was 50% off everything from midnight till 6am. My rating is based on several visits here, so it’s not biased towards BF. Happy Shopping!

NOTE: This review is for Abercrombie Kids
NO, I am not kidding that I shop at Abercrombie kids, everything at regular store is just too big for me. :(the kids store is located at the same floor as Abercrombie & Fitch, just around the corner.
I buy a few things at kids store, size Large outerwear, size 12 mini or jean skirts, size Medium bikini top, size Small bikini bottom, I know it might sound a little ridiculous. but they just fit my perfectly. :) and they are cheaper too! that is a bargain! :)
This store is not big, always a little messy at sale sections, but the sales associates are always nice and helpful.
My bf waits outside every time I shop at this store, he doesn’t want ppl think he is some kind of perv or something… :P (but he still tries to avoid take me to this store if possible.) whenever I am ready, just call him in to come in to pay. :)