CarMax

Ok so I actually did not have my car serviced here that is why I am only giving this 3 stars and those are only for Amanda, I spoke with her on the phone (she would get 5 and the service department would get 0 if I could, so we met in the middle). They were not able to get my car in until May 12 and today is April 25. I bought an Audi A4 from this location at the beginning of this year and had a problem this weekend where it would not drive so I had it towed to CarMax for service because when I purchased this car I purchased the CarMax service plan. It would only make sense that I bring it here for repairs right? Well, they cannot even look at my Car until May 12…17 days from now, that does NOT include the actual repair time, that is just for them to LOOK at it… VERY FRUSTRATING!!! The bright side… Amanda at the service department was VERY helpful. She gave me all of the information on my warranty and how I can use other service providers. AAA service in Brandywine was her first recommendation and subsequently they recommended that only an Audi dealership fix it so that did not work out. However, when I called Amanda back and asked how my service plan would work out with the Audi dealership she was very helpful and emailed me the warranty contact information and also told me that my plan would reimburse me up to $ 100.00 on my tows which I had no idea and would never had known had she told me that. If I had know this to begin with I could have just had to it towed the first time to the Audi dealership instead of paying for 2 separate tows. I think that this location needs more service mechanics, it should NOT take that long to get a car serviced (or even looked at) and they lost my business on this transaction. At least I can give a customer service recommendation for Amanda… get more mechanics CarMax so that I can use your services in the future!!!

Walked in with no appointment to sell Betsy, my 13 year old 3 series BMW. Betsy is an old broad. Her joints are stiff, she’s been around the block, and she had cataracts, but she’s still a pretty solid girl. Carmax doesn’t seem to think so. They low balled the hell out of me, then when I mentioned going to a competitor nearby, they said «his checks bounce».
That’s tacky and poor business behavior, especially since you were trying to piss on me and tell me it’s raining. I left, then made a beeline for the other guy who paid me 30% more.
The two stars are for the really quick wait time. That’s all.

This was a miserable experience. I tried to make an appointment the day before, but none was available, so I was told to just show up. I waited by the front door at opening time and they opened up 5 minutes late. A number of people were just sitting around and I was able to get someone’s attention — Ricky. I told Ricky the car I was looking at and he walked me out to it. He didn’t seem to care about what kind of car I was interested in and was completely unhelpful in finding other suitable options. He couldn’t answer relatively basic questions about the car I was looking at. It took him about 20 minutes to clear me for a test drive. When I came back, he wouldn’t show me another car I was interested in and was rude and dismissive. I left — I’d rather go spend my money at a dealer who cares about customer service.

My husband and I went there today looking for a new automobile. We passed up 6 salesmen/​saleswomen and no One helped. No one greeted us or asked if they could help. We left and do not plan on returning. They have the worst customer service I’ve ever seen!

Best experience ever!!! First time selling a car, came here without an appt on a Saturday morning and the process was easy, fast and super convenient!!! I was very happy to get a good price on my car and all the staff members were helpful and friendly! Made this process so enjoyable and easy! I will be back here to purchase or sell in the future! I am so stunned that this place did not get a high review. I would HIGHLY RECOMMEND this place!!!

Sold CarMax my vehicle and from start to finish the customer service was exceptional. When I first came in to Carmax they advised that it will be an hour long wait before some could appraise my vehicle and a sales rep came over within a matter of 30 mins, appraised my vehicle in less than 10 mins and provided me with an offer. I did not turn in my vehicle the same day but when I did I went straight to the business center and had all my paperwork ready and turned in my car (tears) and they cut me a check within 15 mins. Fast and exceptional customer service.

We have purchased several cars from several different locations of Carmax, but this has been by far the best experience ever. We purchased a 2005 Mercedes SLK 55 AMG in March of 2014. Loved the car, but it had some issues which were all resolved in the first 30 days with the exception of a pesky driver side water leak. One year later, the trouble has been narrowed down to a frame issue. Uh oh, you say? Let me just tell you, they traded the car in for our original ticket price, refunded our taxes, gave us a refund of what was left on our Max care policy. They really owned their mistake and went above and beyond to make this right. Thank you to everyone who took care of us. We are incredibly happy with how we’ve been treated, and cannot say enough good things about this location, and Pawla in the service department rocks.

Seriously do yourself a favor and try to sell your car on your own. Carmax will totally low ball you. Its really sad. I attempted to sell my 2013 Lexus ES Hybrid and received a ludicrous offer. In terms of service the experience was decent. I cant really complain about. I was just really disappointed with how low they expected me to go.

So very dissapointed with Carmax. I bought a 2014 BMW X6 on 3−1−15. It had a clear vin check per Carmax. The vin check they provide is NOT Car Facts. It’s some other stuff that only Carmax uses. Can you say fishy? The report indicated one owner and no accidents. We took the car to the shop and the vehicle has been in at least two accidents and shoddy repairs were done. So we take the car back the next day. We did not even have the car 24 hours. All was smooth until March 10, 2015 when I get a welcome letter from my new lender congratulating me on my new BMW aNd providing my car payment amount and where to send. WHAT!!! So I call Carmax and after two hours on the phone and about ten people I am told the money has been returned to the bank. I call the bank. They say no we have not gotten funds back yet. I call Carmax back and they say oh it’s there computers. This goes on for three more days and finally after about six hours of my time I finally get this disaster behind me. No apology. No nothing. Slimy jerks.

So I purchased a car in December thinking I found what I wanted. The process from start to finish has been a nightmare. I called about a certain car only to be told by the sales person that they would check on it and call me back ha never happened. However, I called again this time I spoke with tommmy he started off with the regular car salesmen antics assuring me he could help me. I was told after I schedule to come in and see the car that I had to pay 200.00 transfer fee hours after I was told the car would be sent to MD. Not only did the car not arrive when the salesman told it would but he never keep me informed until I started calling him daily. Once the vehicle arrived I test drove it and it had a few minor things wrong with it. The salesman told me I could take the car home and bring it back for service I decided to leave it. Tommy signed me out a loaner car that was not registered and then asked me to drive back to dealership after I had already gotten home. I was so frustrated I drove my car home as is only to find out it had more problems than I thought. After talking to Ms. Ashley on the phone she told me to come back that she would take care of the situation.
Tommy never called me to see if I was satisfied with the car I went up to the store and spoke with Ms. Ashley a sales manager who has been assisting me with the process. Ms. Ashley and Ms. Paula Rock! not only have they both been professional but they have kept me informed with the car everyday progress. I will post an update when I go to pick up my car if its not done I will get something
. Ashley has assisted me with getting another car that I like and that process has gone smoothly. I have never felt so bad about purchasing a car in my life until I encountered this salesperson with horrible people skills and no knowledge of cars. I mean if I was going to sale a person a car I would at least do my research… stay tuned

This place was great! Had amazing customer service. The salesman were very down to earth and helpful. Got me a car to test drive and I was driving the car I wanted out of there within a few hours after browsing and test driving. The facility was extremely clean and was very nice, spacious, and orderly. Had an amazing experience with this used car dealership.

Honestly I would give Car Max in Brandywine ZERO STARS but since 1 is the lowest, I guess I have to put that down. The overall experience was HORRIBLE .I thought since they were a relatively new dealership I would give them a try. WRONG! I talked to a rep named Joel and he seemed nice at the start of the initial process but as time went on after I secured a free transfer of a vehicle that I chose to test drive, it took so long and other than me constantly calling him to find out what the hold up is with the test drive which I secured a transfer on a Wednesday morning and was told four days it would take in all coming from Baltimore but by the following Wednesday it still was NOT ready to test drive. I wasn’t even aware that the vehicle had arrived that Friday until I took the initiative to call him to get an update. He seemed very lax in communicating and I was the one constantly calling to get updates instead of him calling me and I was the potential customer. A good friend recommended that I go to the Car Max in Laurel Md instead .I had a great experience in Laurel and ended up test driving a vehicle and also purchasing that exact one. I was overly pleased with the quality of service and excellent communication with my representative. He went above and beyond to make sure that I was comfortable with each step taken. Car Max of Brandywine, you should be ASHAMED to call yourselves a place of business! Your salespeople need to take lessons from the salespeople in Laurel on how to treat customers with respect and communication. I will never come back to this location EVER! I will be frequenting the Laurel location from now on!

We walked around looking for a gmc terrain and flirted with 3 for almost a hour and no one hounded us. We had exceptional customer service once we decided to get a test drive then purchase. They took care of all of our dmv drama and even detailed the car while we were doing all of that! So impressed with everything. So happy. I will probably do all my business through them from now on.

Salesman David was trying to hard sell the add on warranty the entire time. Even when I said no he ignored me and tried to convince my girlfriend to add it on regardless. I swear this guy mentioned it at least 10 times or more. Way to listen to your customers David! I bought a car from somebody else and will never be back. Bye bye car max.

We got a car and with in one month we had to put money in the car to buy a battery. Not the best customer service in the service area. They told us that it would take 3 weeks to just check out the car battery and they would charge us $ 150 then said that it would not be covered. Smh

I literally just bought a car here last night and the experience from start to finish couldn’t have been easier or more pleasant. I work with Paul and he was great, even stayed over two hours past the time he gets off helping us. They were honest and straight forward about all aspects of financing and fees, no hidden prices, no bait and switch, no pressure at all. They really listen to exactly what you want/​need in a vehicle and where you want to be price wise and do not pressure you into something you don’t want or can’t afford, so refreshing! Once we actually picked a car the whole process so super easy and fast, I can’t wait to go back for my boyfriends car. We had originally gone to ourisman chevy Buick in alexandria and the experience was literally night and day.