Vicente Family Dentistry

Saw the great reviews and just called, the phone call was phenomenal I’m just gonna go ahead and rate them now lol

AWFUL EXPERIENCE. Dr Vicente went from sweet to cold when she had to fix a food pocket she left me with after a filling. No greeting, or anything. She just put the chair back and started working. She didn’t speak to me unless it was to tell me to bite or open wider. She and her assistant talked over my face the whole time. She wasn’t gentle, and left the bright light in my eyes. She was careless giving me Novocaine because the entire left side of my face was numb for over 8hrs. I couldn’t feel my eye lids or cheek. When it finally subsided, I was left with a lot of pain in the area she had injected, and a bad migraine. When she finished, she could barely get the floss between my teeth, but said «It’s very tight but I’m leaving it that way because you felt like you had a food pocket before.» When I’d floss out huge chunks of food after each meal? YES, I did have a food pocket. Now I can’t get floss through it at all. Now I have to pay someone else to fix it, because I’ll never go back to someone as passive-​aggressive and mean. I’m still stunned someone would actually do what she did to me.
Her office kept screwing up my appointments, too. We agreed on a time and date, but they put it in wrong. I ended up 30 mins late to my appt (according to them), and had to reschedule half the work that had to be done. The day of the awful experience, I had made that appt for the foot pocket and the remaining work from the previous appointment. She would only do the food pocket and said I was only scheduled for an hour. I TOLD them what I needed done, and they didn’t schedule enough time, so now I have to come back AGAIN? I think NOT. I’m absolutely telling EVERYONE I know about this horrible experience so no one else has to suffer her wrath.

It’s been over a year since our family found this dentistry. We absolutely LOVE LOVE LOVE this dentistry. Dr. Vicente is amazing– great at what she does and so understanding. I adore I-​ik-​sa (sorry– can’t spell her name), front office staff. She fit me in ASAP on a saturday when I had a tooth emergency. She is professional and kind. Bills are always explained in person, and estimates are itemized and easy to understand. Even our kid loves going to the dentist now. These are people who really care about their patients. We highly recommend this practice.

Dr. Jennifer Vicente, DDS is an excellent dentist. However, my experience with her incompetent staff left me wondering about her priorities. And I love that she employs her family in her front office but that shouldn’t come at the cost of good service and customer satisfaction.
My experience started well as I noted in my initial review. It was later when I went in for some dental work that the cracks began to show.
First, I waited nearly 45 minutes after my appointment time for the doctor to begin my procedure. Then it became obvious to me pretty quickly that the technician working with Jennifer was new to the job. I had to repeatedly motion to the tech to clear my throat before I began choking. It seemed to me that she wasn’t much interested in her job or didn’t know how to do he job. And the constant banter between Jennifer and the tech was annoying even though I was on nitrous. By the way, the nitrous is a great service that Jennifer offers for a very low fee. I will never have work done without it again.
Jennifer took a 30 minute break during my procedure and told me that it was so that I could rest. It would have been nice if she had simply told me that she needed a break, that she had another patient to see, or whatever the true reason for the interruption was. And the short break was fine except that Jennifer ended my procedure that day without finishing completely. I had to schedule a follow-​up appointment later that week to have two sharp points that were irritating my cheek fixed.
On the up side, Jennifer did find two cavities that another dentist had missed. And she worked a lot harder than most dentists would to fill two wisdom teeth so that I didn’t have to have them pulled!
Unfortunately, it was the front office staff that made the entire experience very frustrating. After my procedure her staff charged me $ 110 OVER THEIR ESTIMATE because, they said, that they anticipated some additional fees from my insurance company. I complied and paid the extra fees. They told me to check my insurance statement when it arrived a couple weeks later to verify the additional charges were justified. When my statement arrived there were no such charges which means that Jennifer’s staff overcharged me ‘just in case’. Two weeks later I called the office and her staff stated that they hadn’t received this information yet and that they would get back to me when they did. They told me to wait rather than simply asking for a copy of my statement. Three weeks passed before I finally drove to their office with my statement in hand. They then stated that they had since received the insurance information but had failed to call me or simply mail a refund check to me.
This is an office run for the convenience of their staff rather than that of their clients.

*****BEST DENTIST EVER very professional warm family environment. Prices are great and she’s always on time. Great hours too for busy people. I would recommend to anyone I know. *******
My teeth look better than ever!

I LOVE coming here! Dr. Jennifer is the awesomest, and the people are the sweetest you will ever meet. Dr. Jen is so wonderful — her personality shines! They are always very accommodating when needing to be seen. I highly recommend them. :)

I loved my old dentist but when we moved I knew I’d have to find another place to go. Dr. Vicente had a lot to live up to but met the standards. The office is new and clean. The front desk was friendly and organized and called me by name when I walked in for my appointment. Melissa took x-​rays of my teeth and checked them before calling in the Dr. Dr. Vicente was nice and professional. She looked at my x-​rays and then checked my teeth. Melissa then cleaned my teeth and sent me on my way. The cleaning was painless and my teeth felt so good afterwards. They asked if I wanted to set up my next appointment then and there. I did and am all set in 6 months. I will be recommending them to friends and family.

Above all, Dr. Vicente and her staff are good, honest people. They are welcoming, friendly, professional, with all the expertise in the world, but their honesty and integrity as professionals stands out.
I had a bad experience with a dental franchise/​chain where I did not feel comfortable with the treatment plan they created. I thought they billed for things I did not need, and I found out that indeed was the case. When I turned to Dr. Vicente, I felt she was honest in her assessment and treatment plan. In a world where it is easy to find dentists who are dishonest in their work and would not think twice to recommend services you probably might benefit from but do not NEED just so they can make more money, Vicente Family Dentistry sets themselves apart by being considerate, honest, professionals. I highly recommend Dr. Vicente.

I can’t come up with the proper amount of superlatives to describe Dr. Vicente and her practice.
Had a chip repaired yesterday. While this was being done, she offered to fix my other front tooth as well so both were even. It was not even something that had entered my mind, but now I can’t imagine getting the work done and not making that choice. She’s so awesome and intelligent with her craft.
$ 68 was not bad at all for what I had done, but I was confused because my cleanings and such are completely covered. They took the time to explain the difference and that I did have a yearly deductible — no problem on my end, just didn’t know as I haven’t had dental insurance before. They could not have been nicer about it and there isn’t a single staff member who isn’t extremely knowledgeable.
Simply put: if you live in Brandon or anywhere close, you need to come to Dr. Vicente. I actually look forward to coming here!

Great office with really great service and nice people. Looking forward to going back — I know. Who says that about a dentist!?!

Great Family environment, reasonable prices, state of the art equipment and very clean.