Tampa Bay Pools

After only 1 year, all of the coping came up and pavers began to sink. The process of getting the repairs completed took 3 months and were never completely finished. We were left without a usable pool for much of the summer. When work was done it was done sporadically and a large mess was left behind. I had to pick up trash and had to haul away the coping that was removed. No matter how hard I tried I could rarely get someone in charge on the phone to get updates. Communication and commitment to quality are certainly not of importance to this company. I would avoid this company at all costs! Call Larsen Pools if you want to build a pool. They built a pool for me and were leaps and bounds ahead of Tampa Bay Pools.

We researched a number of company’s before deciding on Tampa Bay pools. Ultimately, their promise for efficient pool completion and their report on their total numbers of completed pools per year indicated to us that there was experience and professionalism leading the way.
We could not have been more mistaken. Our woes have spanned issues from the company’s lack of communication with us, errors in city permitting, damage to our front yard, and their dependence on outside contractors to complete basic work orders. Their «team» of contractors have had no problem in using our back yard as their personal trash disposal. The continued smell of cigarette butts, foam cups and junk food over our backyard despite communication with the lead project manager reminds us on a daily basis of the mistake we made in contracting with this company.
There has been no attention to a timeline or our satisfaction at any point. Currently, we are crossing our fingers that this company will redeem themselves over the 5 month process that we have been subject to.
Look for other companies who have a true commitment to excellent service and product quality.