Suncoast Schools Federal Credit Union

August 14, 2015 I went to this suncoast branch to use their coin counting machine. I walked in with $ 159.95 cents in coins. I know this because I counted my coins before going to the bank. I put my coins into the machine; the machine started its count. When it was finish counting my counts it stated I had $ 117.87. Next they calculated 5% of this would go to them. I was shorted approximately $ 40.00 dollars. Most people when they are using the coin counting machine do not count their counts prior to putting it into the machine, so they don’t know exactly how in coins they have, so if they are shorted by the machine they would not realize it. When I complainted to the teller she did try to help me. She demonstrated the highest level of professionalism and I complement her. However, the fact remains my $ 40.00 was taken from me which I know is gone forever, this is not the first shady thing this bank has done to me. Warning to others don’t use the coin counting machine unless you are ready for the lost.

Nice branch! Would never know it was here until I looked it up on line. This branch looks much more open than the one I normally go to. Possibly newer than the one I go to as well. There was plenty of parking which is always nice! Very clean on the inside. There was no line which never happens at my normal branch I use. The teller was very nice and quickly completed the transaction I had. Too bad I don’t live closer to this branch because I would start using it more. Overall-​I have been a Suncoast member for about 9 years and have not had any major concerns or issues.

We had mistakenly been short paying our car loan by a whopping $ 1.83 per month… Totally our fault. BUT, instead of calling all of our contact numbers or sending us a letter, SSFCU reports this to the credit bureaus and dings my wife’s and my credit by 100 points. When called about this, they said «not our fault». I will be ending my relationship as soon as I can, and I will go with a credit union that care enough to call/​mail about things like this before killing my credit. A little human touch vs. automated calling would have solved this. All for $ 1.83/month…nice customer service!