Heart & Soul Diner

Decent food and friendly staff. I’ll not eat here again mainly due to poor sanitary practices observed.

The service wasn’t great and my order was not exactly what I ordered. I’ve been here many times because I live nearby but this past weeks visit will definitely be the last. The portions are small, the «beignets» are actually biscuits and my actual biscuits were coated in parsley. The actual waitress was never on the floor and in the back chatting the entire time. We were the only one there for the most part. Do yourself a favor and don’t overpay for less than average food and bad service.

Considering they are not overly busy, and there is ample seating here, return times on orders tend to be slow. Food doesn’t come out as swiftly as it should. The waiters and waitresses here tend to be super friendly and helpful/​personable. It seems there might be a disconnect between kitchen staff and wait staff on timeliness that orders should be brought to tables. Their burgers are great, but too often charred/​overcooked to the point that it’s obvious the cooks weren’t paying enough attention and decided slapping it on a bun was good enough. The fries are often victims of over-​seasoning, as they are absolutely doused in overly-​done seasoning. The crab cakes are surprisingly great. Regardless, this place is ridiculously over-​priced for what it is.

Heart and soul is really good! The staff is great but the only problem is that getting the food out is a little slow! The food itself is really really good! The diner is nice it is little and that is what I like!

Good but not great. We went for brunch which was our first time going at this time. I had the Crab Cakes Benedict. It tasted good, but they «drowned» my food in the sauce. My husband had the Patty Melt. His response was «Eh». Not bad, but nothing special. One thing I’ve noticed about this place is that the food is never «fast». I think they cook one order at a time. If the restaurant is busy, be prepared to wait.

Waitress was very friendly and did a great job. Also she helped us find an outlet to charge our dead phone before hitting the road. The place was completely empty when we arrived mid afternoon.
Onion rings were delicious.
The Mahi sandwich was also very good.
We also tried the crepes benedict which was not bad despite us seeing that the hollandaise was prepackages. Saddened to say that they also admitted to not making their own dressings/​dips.
Still not a bad lunch spot and would try it again if in the immediate area.

We have been here twice already and I am ready to go back! The food is delicious! The staff is friendly! However, the atmosphere is weird. There are hardly any patrons there when we go and the décor does not say «diner». The wooden feature above the booths reminds me of a garden arbor. Regardless, we will be back!

Our family rolled into this place and were surprised to find only two other parties in this fairly spacious diner. We were handed two menus, one for breakfast items and one for dinner items. The first thing we noted is that the prices were a bit on the high side for what seemed like a basic diner environment. Breakfast items were generally 9.99 each, and dinner items ranged from about $ 12 – 17.
We ordered the chicken and waffles, which were served with «maple» syrup. The order came with three small chicken strips and a basic waffle sprinkled with powdered sugar. While there was nothing wrong with it, it was rather unremarkable and the portion was a bit small. The service was excellent and our server was pleasant.
If you are looking for a basic, serviceable meal, this is not a bad choice. But if you are seeking a memorable dining experience, look elsewhere.

We stopped at the Heart & Soul Diner for breakfast this morning, before continuing our drive east to Birmingham. My wife had delicious crab cake benedict with a bowl of fruit and I had the Heart & Soul omelet, which contained hash browns and ham. My side was cheesy grits which was outstanding. Service was excellent.

Absolutely positively without a doubt the best dining experience I have ever had. I had a new Shrimp BLT PO-​Boy my wife had the jambalaya and both were perfect! the service was excellent my 3 year old daughter ate all her food and wanted more. she had the waffle and an egg (loves breakfast) the waffle was light and airy with tons of sweet flavor. I cannot recommend this place enough. I will be back when I drive across the states again THANK YOU !!!

Food is great! However, I did not enjoy our waiter laughing and making jokes about my 3 year old twins’ speech problems. We realize they can’t pronounce words correctly that’s why they are in speech. I even told him they have speech problems to get him to stop and he said, «I know, it’s just funny». I didn’t find it funny at all!!!

I’ve been here twice now. the food is not bad and the service is friendly, and they were very accommodating.

Something has changed there, the food is not as great as it once was. The cleanliness is declining, there was so much dust on the vent in the ladies room, i was almost afraid to walk under it, and the trash can was not properly installed. The waiter we had was less than stellar. He mumbled and we could barely understand him. It took us an hour to eat breakfast on a Saturday morning, we were not in a hurry, but a pretty boring wait for food and beverages.
Would probably eat there again, still better than the alternatives that are available close, but not as good as it once was.

Delicious meal every time! Greatest Burritos on the planet and the waffles with bananas are delicious!!!

Reviews led us to this restaurant. Sadly we had a very mediocre breakfast (how do you screw up breakfast?). One of our orders eggs were over cooked, the biscuits and toast weren’t toasted… just warmed on the grill, and the service was VERY slow (and there were hardly anyone in there!) not the waitresses fault. Again this was just a basic breakfast!

Short Version:
Food was fabulous. The service was bad.
Long Version:
My wife and I stopped here for a late lunch around 1pm on a Saturday. We were pleased to discover that they serve breakfast until 4pm along with a lunch menu.
Service Issues
When we first came in the host seated a lady and continued to carry on a conversation with her at her table for 10 minutes while we stood there waiting at the front of the restaurant. The vast majority of tables were empty. We eventually interrupted and asked if we could sit in a particular booth.
After we were seated the host asked if he could take our drink orders. We asked if we could have some menus which he then provided us with and left. About 10 minutes later a young lady took our drink orders and said she would be back to get our order. Five minutes later a young man took our drink orders and brought us our drinks. Then a brisk discussion took place at the wait station about whose table we were. The young man who had handled our drinks appeared to win. After that, service was just fine. I’ve heard similar stories from other patrons. Clearly management needs to take an active role in the dining room.
Food
We both opted to have breakfast items. I ordered the Jambalaya Omelette and my wife had the Heart & Soul Omelette. The Jambalaya Omelette is an omelette with red and green bell peppers, onions, cheese, smoked Andouille sausage and Cajun chicken. It was HUGE, perfectly cooked and delicious! Two people could probably split this.
My wife’s Heart & Soul Omelette (if I recall correctly) had hash browns, cheese, and onions. It was delicious as well.
The omelettes come with a side of fruit, grits (regular or cheese), toast, or an English muffin. My wife ordered the grits which were good and I ordered the English muffin which was nothing special. I would say that a breakfast diner should probably step up to better jelly. They offer small food service brand jelly packets. I would recommend stepping up to something similar to the small Smucker’s tins of jelly that Cracker Barrel has. But obviously this is a small complaint. The servings were very large and I think my order was $ 8.99 which I consider a great price.
We also looked at the dinner menu that wasn’t being served at the time, but we wanted to get a feel for it. There appear to be MANY great options there that are reasonably priced. It is very seafood-​centric, which to my mind is a good thing! I can’t wait to try dinner and see if the service is better next time.
Rating
If I could give them 5 stars for food and 2 for service, that is what I would do. Instead I settled on 3 stars.

Such an amazing gem tucked away in a strip mall. Do not let the exterior fool you though, this place has some AMAZING food. Ample seating, huge portions and priced extremely reasonably.
We had strawberry french toast, waffles and omelets and we all basically licked our plates. And the service was better than I have received in most five star dining places. I cannot wait to go back and try one of the HUGE burgers and other entrees that I eyeballed as they were delivered to other lucky tables.
This is by far the best breakfast I’ve had in the Jackson area… tastier than Julep, Primos and Que Cera and the price was more like Waffle House.
In case I have not been clear, YOU SHOULD EAT AT THIS PLACE because I will cry if it closes (which would only happen because many just dont know its there!)

We stopped at this place on our way from Atlanta to Dallas. Reviews looked good and the menu looked vast so I was down. My mom and I split the crab cake stack and the chicken and waffles.
The chicken and waffles were definitely the favorite. Waffle and chicken crust were well done. It comes with jerk sauce which I normally like but this one tasted more like bbq sauce and I would have preferred the spicy more jamaican jerk sauce. The crab stack was ok, but the crab cakes had a ton of filler. My mom also said it was too spicy for her (I didn’t think so, but it’s worth noting that it did have spice.)
The only thing I thought was strange was that it closed pretty early even though it calls itself a diner, but maybe people go to sleep early in Brandon.

Came in for breakfast today and everyone was very nice. It was our waiters second day waiting and he seemed overwhelmed with most of the tables and greeting customers. Had to have someone else take our order as he did not come back for 20 minutes after bringing our drinks. When we finally got our food it was good, but none of our orders were correct. By the time the ham came for my eggs Benedict my yolks were no longer runny.

I’ve eaten here twice, and both times were very underwhelming. I had the Catfish Poboy, and it was very boring. It had very little seasoning and just wasn’t that great.
I had an omelette the second time, and it was also very subpar. It was supposed to be ‘meat lovers’, but it had maybe half a slice of bacon in the entire thing and very little sausage. Also, I got biscuits with it, and they were cold and hard, as if they’d been sitting out all day. It was about 2 PM, but really, I can go home and toss two frozen biscuits in the oven and have nice warm biscuits in 20 minutes. Another person with me was also served a cold pasta dish that had to be sent back. The appetizers were good, but they’re a bit overpriced.