Bb&t

The worst customer service ever!!! Now I understand why people are not happy and looking to close their business account. I went to get change this morning from the drive thur. I handed her the business debit card and the list of change I need. She was so rude. Where are you from she ask? I’m like what? She then ask DO YOU have an account here? I say yes that is why I handed you my business debit card… HELLOOOO…, I’m not too happy.

I am not a customer of BB&T I simply went into a branch to cash a check, from a business, that was drawn on BB&T. It was about 1 pm in the afternoon am there was 1 person ahead of me in line. There was a teller covering the front and another one covering the drive thru. When the customer at counter was finished the teller walked away but yelled I could come up to the counter but it would be one minute. She proceeded to wait on the customer in the drive thru, made no sense to me as there was a teller at the drive thru who I watched wait on other drive thru customers. So I stood and waited. I handed her my ID and the check. Without looking at my ID she demanded to know who, insert my name, which is a name that can be male or female name. I told her it was me to look at the ID. She replied «oh I bet you get that a lot», which I replied «no, not when I hand someone my ID.» She proceeded to make my life miserable at that point. It was a check for $ 140 but she felt a need to verify the signature of the person who signed the check, seriously! When she didn’t believe that person had authority to sign checks, she then had to go speak with a manager. So I waited… I have worked in a bank and I have never heard of verifying a signature on a check for $ 140! After a few minutes she came back and cashed the check. And they wonder why I wouldn’t open an account at this bank.