Avis Rent A Car

Kristina is no longer with Avis/​Buget. Which is so sad because she was always nice. The new owners seem to be a little much. From the interactions I witnessed today, I’m not sure if I want to go back.

We arrived for an 8am pick up only to find the lights out and several minutes later, when an employee did arrive, we found out that the vehicle that we were there to pick up was not on the premises. We waited as the employee made phone calls, attempting to locate the «class» of vehicle that we had reserved. When he was finally able to locate the correct vehicle, the employee who was instructed to pick it up did not know how to get to the other location. Thankfully, another employee showed up and left to get our vehicle. We did not end up leaving with our vehicle until 8:50am. The employees at the Brandon Town Center Mall Avis also gave us incorrect information when trying to sell us the extra insurance on the rental vehicle. They information that they gave us contradicted the information given to us by our own auto insurance company on whether or not we would be insured without the «extra» coverage. Long story short– they talked us into purchasing insurance that we did not need and insisted that our own insurance company was lying and telling us «what we wanted to hear». We did not discover that they were lying to us until we had left the building. Then, according to them, we «had signed and there was nothing that they could do». As I continued to question them, it was interesting to hear the story and their «factual insurance knowledge» from «22 years of experience» change continuously. My personal opinion is that the employees at this location are very dishonest and rude, simply looking to make money off of those who are not informed. I will not rent from them again and would advise others to choose another location. We will be filing a formal complaint against them.

As an avid Avis renter for work, it was a no brainer for me to rent our family car through Avis for leisure. When I picked up my Avis rental car in Boynton Beach I did NOT have a good experience. The gas was not full, rather ¾ filled, the check out time rather very lengthy, almost 60 minutes due to a faulty computer problem and upon inspection the automobile was quite dirty. The most offending issue was the loose prescription medication I found in the back seat just minutes before I installed my son’s car seat.
After our cross state adventure in the Nissan Altima, which drove great, I dropped the car at the Brandon Town Center Avis. After running through the litany of problems during my checkout, Kristina the Avis representative was extremely apologetic and very helpful. After logging our issues from the Boynton Beach Avis she very appropriately credited our entire day long rental.
After the check out in Boynton Beach and during the drive I was dead set on renting from Hertz in the future but Kristina’s thoughtful ear and credit have retained me as an Avis client.