Visionworks

While Lee (the middle-​aged man who seems to own/​manage this store) does know many things, he NEEDS TO BE NICER TO HIS STAFF. I’ve been in this store a few times and it makes me uncomfortable to see how rude and condescending he can be to his staff. They all take it in stride, are used to it… but it’s extremely off-​putting to have to deal with someone like this. It makes me want to go elsewhere. And it’s unfortunate because his staff is very helpful and kind, the total opposite of him. I’d like to rate not just him, but every time I go in there I get so annoyed with how he acts that it overshadows the rest of the experience, which has always been fine for me. As long as I don’t deal with him.

I wish I would have read the reviews before coming here. I needed a place for both glasses and gas permeable contacts after my previous eye doctor discontinued the contacts. I thought a mall location would be good for an occasional trip, but I have had to make MULTIPLE trips as they cannot seem to get my glasses nor my contacts correct. And surprise, surprise, they referred me to the manager, Leo, who was supposed to call back and never does. I finally reached him today and he just wanted to be argumentative and talk about how it’s not his responsibility and I need to talk to the eye doctor. When I asked why no one including him returned my call, his excuse was that «everyone’s been on vacation.» I have an appointment for later in the week, but this will be my fourth try to get it right. I’ve worn contacts for over 40 years and never had this kind of problem!
GO SOMEWHERE ELSE!

So my wife and I have been to this location at least 3 times now, she’s seen the doctor twice, and I have seen him once. Overall the doctor gets 5 stars, seems like this place only books a month out so overall I would give them 4 stars.
So on Wednesday June 8, my wife decided that she needed to make an appointment, so she searched Unilocal for the phone number. While searching Unilocal she read the reviews, we were shocked with the 1 star ratings because the doctor and staff were great every time we’ve been. While reading the reviews, the ratings were all for Leo. We’ve been in the place at least 5 times asking if the insurance coverage restarted yet, and have always seen women at the front desk and have never seen a male person. She ended up setting up an appointment for the next morning. We walk in and saw three female employees and one male (we looked at each other and smirked). She checked in, we sat down and waited for the doctor. I guess this particular morning, the credit card machine and their internet was down, they were attempting to get it working. My wife is filling out the paperwork and I’m looking at the nerdiest looking frames possible. While waiting, the male employee kept belittling the two older female staff, the younger one stepped out for her break. I’ve worked plenty of jobs, good and bad, and have never seen an employee talk to another employee like this guy did. I felt like I was watching undercover boss or even kitchen nightmare with one of those managers, talking down on his employees. At one point, the male employee went to the back and I quietly asked the staff who was helping us look up some insurance information if his name was Leo, she said «yes, do you know him?» I replied, «No, but we’ve read about him on Unilocal,no one should ever talk to anyone like that.» I’m definitely going to complain to corporate about Leo, until he changes his attitude with his staff or Visionworks gets rid of him, I had to give three stars because of Leo. Maybe I should have spoken up that day, but they were writing down our credit card information that day since the system was down, last thing I would want would be that schmuck leaking the credit card information out somewhere.

Went to this location today. Was not that busy was looking around, after about ten minutes still not approached by anyone. Two girls were at the desk. Went to ask a question about frames. The girl holds her throat and apologies that she cant talk. Worse case of larengitist that I ever heard. Ok so if you cant talk and help customers you should of stayed home. The grl next to her was so lazy did not even look at me or try to answer my question. Girl that could not talk, pointed her finger for me to wait a minute she went out back. After five minutes of waiting walked out. Just saw other two recent reviews on this place so this does not seem like a one time thing

I went to this location a few days ago to get my glasses adjusted, and what I assumed would be a pretty painless, routine visit turned into one of the most frustrating and miserable customer service experiences I’ve had to date. When I walked in, the manager, Leo asked me if I had an appointment (which I did not), but I explained to him what I needed and he said it would be a few minutes, which was fine. I looked around for about 10 minutes when an associate finally came to assist me. I explained to her again that my glasses needed to be fixed and after looking at them for a couple minutes and just bending them back into place right where we stood, she told me she didn’t want to break them and sent me on my way with my glasses still visibly crooked.
I found out afterward she was new, but we’ll get to that in a minute. Before walking back out, i was told by both the manager and associate they wouldn’t be able to ask my former location for a copy of my old prescription because it was out of date (which I come to find out is completely untrue.) I was also rudely cut off by Leo by him placing his hand up and stopping me mid sentence because he was busy «dealing with HIPA.» I finally walked out with my unwearable glasses and decided to go over to Lens Crafters where lo and behold, they fixed them without issue and knowingly shook their head when I told them about the experience I just had at VW.
At that point, I was so annoyed by the utter lack of customer service and the fact that no one even remotely attempted to fix my glasses, that I called Leo the manager to express my grievances. Mind you, there was no point in any of this where I was rude or impatient by any means. He explains to me that the associate who helped me was a brand new apprentice who was afraid of being yelled at if she did end up breaking my glasses. He went on to repeat this, not letting me get a word in edge wise when he finally said he needed to go and, I kid you not, hung up on me mid-​sentence. I ended up calling their customer service number because I’d never experienced ANYTHING like that in my life. I understood that she was new, but someone should have been guiding her, and offered to take another look at my glasses when they were not properly looked at in the first place. This place is an absolute nightmare, and the manager Leo is one of the most miserable, arrogant people I’ve ever dealt with. He should not be in customer service.

Fool me once — shame on you! Fool me twice — shame on me!
Why in the world would I have thought that because this business (formally known as Cambridge Eye Doctors) would have changed, because the new branding.
I’ve been a patient of VisionWorks (formally known as Cambridge Eye Doctors) for over 10 years, and every year it becomes one worst experience than the last.
Just recently I decided the new location located in the South Shore Mall in Braintree; and I must say that the manager (Leo) made this one of the most difficult and unpleasant experiences in the 10 years I’ve done business with this company.
Leo has to be one of the most arrogant and rudest people I’ve ever dealt with. This man is not only verbally abusive to his customers he takes another level by being rude to his employees in front of customers. Leo bad mouths the doctor and talks down to the employees. I will be sure to return back to Quincy so I don’t have to deal with him again.
On the brighter side, the doctor was an absolute professional and EXTREMELY thorough.

This place is awful. I bought two pairs of very expensive glasses. The first pair I’m Michael Kors. When I picked them up I was giving a generic case not a Michael Kors case. When I made reference to it I was given a hard time. The person that my glasses could have cared less if they were comfortable or not. I eventually had to go back and have them adjusted. The sunglasses I bought with Vera Bradley. I had them for about 90 days when the lenses chipped. Previously I had Ray Ban sunglasses, in fact I had to two pairs of Ray Ban sunglasses. In all the time I have owned any of my glasses sun, regular or otherwise, they have never chipped. When I contacted Visionworks about the issue they really did not care. I can guarantee you they never have people come in and drop the kind of money I did on glasses. I do not care what insurance I have if they are the only place that is covered I will never go there again. They are often sitting your glasses. They do nothing to help you without your glasses, but they sure are eager for you to spend your money. There has to be a reason that Cambridge eye doctors went out of business and reopened as Visionworks. It’s nice to know that I paid $ 300 for glasses that I now use as a paperweight. Do yourself a favor, do not go there.