Tiger Home Inspection

I just had a new house I am buying in the Boston area inspected by tiger.
This company basically rips you off in the name of home inspections. They do not do any photographs and their review is just a checklist where the inspector makes minimal effort to put in any qualitative inputs.
They did not inform me up front that there will be no photographs, which I assumed was a standard practice after having looked at several home inspection reports for friends’ homes.
No photographs means if you are trying to get any quotes for any line items from a contractors they will turn around and say I don’t know exactly what they mean, it could be a small thing or something completely broken.
After the inspection you will have no confidence if all the items were properly checked or if they really found everything there was to be found.
the staff that responds to phone calls after the inspection is rude and unresponsive.

Hired this company to inspect my house before I bought it. Received the report and to be honest there was nothing in it that I couldn’t have checked myself. It was very generic and there was no in depth analysis. They completely missed the water damage I had on the inside walls of the house. If you are going to use them make sure you ask as many questions as possible and u check the house yourself as well. I will never use them again and would never recommend them.

I was extremely happy with this company. Kevin, the first inspector we used, did a thorough inspection on a house that we were planning to buy and found things we would have never been aware of.
The seller decided to to fix major problems found in the house, plumbing, electrical and furnace so we moved on to the next house and contacted Tiger to use the same inspector but he was not going to be available until next week. We agreed to use Paul and we were hoping he was as good as Kevin.
Well, Paul was even better than Kevin. Paul inspected and educated us on the things we needed to be looking at as well being so personable.
The fee this company charges is worth spending.
We’ll be closing on a house within the next month and a half and we are so glad that we had Tiger on our side.

We used Tiger based on a recommendation, and we are glad we did! Walter came to our (hopefully) new house and was very professional and thorough. He pointed out all sorts of things we never would have seen, and paid particular attention to areas we had concerns over based on info from the seller. We got a long, detailed report at the end. Money well spent as he found some things we definitely needed to know about before going through with our house purchase. Would use again!

We were first time homebuyers and during the buying process, we had other issues going on, so the times when we could get a home inspection were very limited, so I appreciated Tiger for that.
What I did not appreciate: the inspector came MUCH earlier than the appointed time, so I could not ask the kinds of questions I wanted to. I had to nag about getting the report, which was not cheap. And I feel like a lot was missed. For example, our utility box desperately needed replacing, so we did, along with our circuit breaker, which was nearly $ 4000. If I had known that via the inspection, like one should, I would have wanted to negotiate the buying price of the house that much lower. Who knows what else will turn up like that?

We just had an inspection done in our future townhouse in Weymouth, and Kevin O’Neil did such a great job explaining and showing us every little detail. He sent the report right away, and was extremely helpful. I recommend Kevin to anyone looking for a good, trustworthy home inspector.

Don’t use these guys. The guy that showed up was in such a rush he missed many things. I’m glad I was there to make him slow down and actually look at things with me. He didn’t move any around in te basement or attic to get a better look at the walls for water damage etc.
However the most infuriating part was his inspection of the HVAC system over all the report said it was fine, just recommends service and dirty air filter. Great this is all normal. Two months later I and finding out I have mold in the system and and a broken parts causing water to accumulate.
I called Tiger customer service to tell them I wasn’t happy with my inspection. The lady there was just rude and told me something about state doesn’t let them identify mold. Maybe true but did the tech really not know the difference between dust and mold!

Tiger are excellent. They work for the buyer not the realtor. Based upon their inspection I did not purchase the first money pit house I bid on. I have another inspection with them tomorrow and look forward to their laser attention to detail.

hey did our home inspection in South Boston. They missed the rotted beams, the lack of legal stairways railings, and the electrical problems with the house. When we called them, hey were not interested in addressing their failures.

They somehow managed to miss the PILE OF ASBESTOS INSULATION that was out in plain view in our attic. It was found by crew that came in to upgrade our insulation two years later and Tiger said ‘too bad, it’s past the acceptance date’.
Shame on these guys.

Unfortunately for us we needed a home inspection in the winter. I learned during and after the inspection a lot that could not be inspected due to snow cover. When I asked why nobody mentioned this when I booked it, I was told was «common sense». I found this remark, from customer service no less, condescending especially to a customer who paid a lot of money for a service they did not receive the full benefit of. I do not order home inspections every day, but they perform them, so the «common sense» was not as apparent to me then as it is now. There was a simple clerical error made also which delayed two reports. The inspector was decent but I felt too many sections were checked off as not visible when that really was not the case.

This is my opinion about Tiger Home Inspection.
Do not hire Tiger Home Inspection! They do not stand behind their home inspection service.
Tiger Home Inspection charged me almost $ 500 and missed several areas during their inspection, including a deck where my 4 year old son’s foot almost went through one of the boards, due to many boards being rotted. I am talking about large rotted holes!!! An experienced home inspector should not have missed them!
After giving us the runaround Tiger Home Inspection finally agreed to come «take a look» at the issues. A supervisor called me shortly before he was supposed to arrive to tell me that he would not be able to come because it was raining. I told him that it was very disappointing. His reply was «I am not going to risk my life driving to Amesbury». I had to take the day off from work so I could be home but he did not care. I told them that I would write reviews and let friends and family members know how unprofessional and unreliable they were. Their mistake not only cost me a day of work but now I will have to spend several hundred dollars to have the deck fixed and save. I wish I would never had hired Tiger Home Inspection. DO NOT use their home inspection services.

Jack Brown is AMAZING! Being a first time home buyer and a young women I really didn’t know what to expect. My husband wasn’t able to make it due to work and I was nervous going by myself. All that worry vanished once I met Jack. He was already at the house before we got there and throughly went thru the outside writing down and telling me exactly what needed to be done (thank god all minor issues). He gave me a play by play for everything we were doing, and pretty much held my hand throuhg the entire process. He explained all questions I had and really made me feel better about it. I am more than happy with how everything turned out. Jack was so detailed with all he did!

Very happy with quality of inspection. I had Bob Wyman who was very informative, knowledgeable and helpful. I got a very thorough inspection and left feeling like I was well prepared for home ownership. Although this service is not cheap, Tiger was slighly less expensive than a competitor. Would use again and would recommend to friends.

I would not recommend them. They basically have complete hands off of any issues that they «can’t see“easily. Purchased a house and now that I am here I see that the floors sag like crazy in my upstairs bedroom. That is definitely something they could have caught or at least alerted me to. I bet if I pushed it they would say it was one of those they couldn’t see due to wall to wall carpeting being down. But within a few days of moving in, I noticed.

My fiancé and had our home inspection done yesterday and it went very well! Our inspector was Eric Blatz, he was excellent! He went early to the inspection and throughout the 2.5 hour inspection he filled us in on everything he was finding. He was extremely thorough, and looked at every spot of the house he was able to get too, he worked incredibly hard! Also late last night he sent us a 24 page report of what he found. The cost was also very reasonable! I highly recommend Tiger, especially Eric!

Scott Gallen was great. He was very knowledgeable and thorough. He took the time to go through the entire house carefully, was very detailed and took the time to answer all of my questions. I would strongly recommend him to any home buyer.
Thank You!

We utilized Tiger Home Inspection for a home inspection in Manchester, MA. We were told about one of their inspectors, Eric Blatz, so requested him specifically.
Regarding the company, they had a lot of good reviews online (and from the person suggesting them to us). I called a number of places and found that most were individuals, which were a bit spotty in their returning of calls. Tiger Home Inspection is a company and was really good about answering the phone, returning calls, and answering questions — that meant a lot. I called a number of times to ask questions and change things, which was really easy and went well.
Eric came early, was really easy to talk to, straight forward, and did a great job — thorough, organized, and did a great job of explaining everything to us.
Thumbs up.

I used Tiger twice and both agents were very thorough (Marc Dupont and Steve Lombardi). I’m guessing they’re suppose to arrive early because they were there before I arrived and I was early. Each Agent took their time explaining the process and what I should expect during the inspection.
I’m not giving them five stars because I didn’t receive the reports when I was told that I would. The first report never came through to my email address and the second one arrived very late. Technically it wasn’t an issue for me, but my agent kept on bugging me about what I wanted to follow up with to the sellers without readign through the report before making any request/​adjustment.

I wouldn’t recommend this company. I had them perform my home inspection, moved in, immediately had to foot a bill for the HVAC system.
My inspection happened to be on a cool day, in the 50’s. He inspected the HVAC units for visible issues, but said he could not turn it on if the temperature is below 65 degrees — it could damage the unit. It has to be above 65 on the day of inspection and for 2 days prior. That’s ridiculous. I’ve heard from HVAC professionals it’s a matter of opinion, most HVAC guys have no problem running units below 65, especially ONLY FOR A FEW MINUTES to see if it works! Instead he tested the heat — this was the END OF MAY. AND it was almost 80 degrees the 2 prior days!
The inspector put in his report that he did not inspect the A/​C at all (even though we did look at the visible external units RIGHT WHERE THE PROBLEM WAS LOCATED). When I spoke to Tiger Home Inspection «customer service» to ask them to cover $ 200 they refused to take any responsibility. The rep and the manager were confrontational, and the manager tried telling me if an AC unit is turned on below 65 degrees it could fry it just from starting it. I strongly disagree. They don’t allow their inspectors to use any common sense and operate outside the company’s by the book, cover our own butt Tiger Home Inspection way of doing business. Same way they handle customer service issues.
Also, I told them I was planning on writing a bad review online. When I did, Bill the manager twisted my words and said «so you’re asking us to buy a better review.» No, in business we call it good customer service. When you do the right thing for your customers, they give you a better review since you remedied the issue. When you’re company is stubborn and inflexible, you lose business thanks to Unilocal & Angie’s List. Wish I had checked them instead of relying on my realtor.