Stop & Shop Supermarket

Without question Grove Street #478 is the most ridiculous store in the chain and the reason I travel 25 minutes to Wegmans instead of 4 minutes to this back-​alley nightmare. They should gall it Grave Street, it is like being in the death-​knell of supermarket backwaters compared to Wegmans.
None of the technology works in the place. Exhibit 1: Good luck returning the plastic 10-​gallon Poland Spring water bottles for your $ 6 deposit — that ticket machine out front won’t be working and you have to wait 9 minutes at their mis-​named «Solutions Center» just to get a white ticket that should have taken, no kidding, 3 seconds at the machine out front. You’ll care less about the money and just want a refund on your wasted life time there.
Next up is the hand-​held scanner. It will take you 2 attempts to get a flashing one that can actually be removed from the kiosk. Then it will have «connection issues» on or about aisle 12 and you’ll have to abandon.
Even if it works, the Self-​Serve Checkout lane for the hand-​held scanners — Lane 1 — has been broken for a year now and the kicker is you spent all this time scanning your order and bagging it so you wouldn’t have to wait in lines — and then you have to anyway because Lane 1 dedicated to scan-​as-​you-​go is shut down.
So you have to get behind some cutting-​edge wannabe grandmother in the self-​lane trying to input 23 coupons and pay by check. Friggin’ ridiculous.
Other reviewers’ comments on the skanky produce are dead on. Also, every broken scale in the chain is sent to this store for it’s final throes of life. I’ve never been to Grave Street when at least one — and more than likely, at least half — of the produce scales aren’t broken. You end up with your fellow produce customer zombies, just wandering around the place holding your plastic bags looking for a place to to be weighed.
The people are nice, for the absolute crappy environment they have to work with — with the exception of the Peapod kids, who couldn’t act more indifferent and bored on the job if they worked at a Cricket match.
When zombie customers actually wake up and think about this place for more than 2 minutes, they’d have to agree: Unrequited Hellhole.

The only thing I can equate this to on a Sunday is a Spartan Race. You are literally dodging people whipping around with their carts, weaving in and out of customers and then trying not to trip over the workers who always seem to be in the middle of the isle. The positives here are the seafood department is great and they are always helpful.
My 2 main complaints are the produce is always moldy and they never have enough registers open. You would think they could prepare for a Sunday rush by opening actual cashier lanes, instead they have 10 self-​service lanes open. The self-​service lanes are more difficult because they have 1 person supervising the lanes, when 90% of the time, something scans wrong and they need to assist the customer.
I have spoken with the produce manager because they have a problem with moldy produce. It really hasn’t gotten any better. If the produce is moldy, you probably shouldn’t put it on the shelf.

Went here on a Saturday afternoon. Not too busy. There wasn’t a plastic bag in the produce dept. bought a package of there cantaloupe that they cut up, GROSS, there was hair tangled up in it. I didn’t realize until ½ the package was gone. For such a large chain supermarket, they don’t have the help they need. I had to bag all my groceries myself. Which I don’t mind, but don’t they have ‘baggers’ for that. This place got an extra star from me because they weren’t busy.

Terrible supermarket with the package fruit in particular. Half of the box of the raspberry gone back in less than few days I bought. Same for the mandarins, strawberry, And most of packaged fruit at the produce. It has been happening since few months ago. I am really mad at that they sold such low quality products.

This location on Grove Street is probably my favorite close location. The North Quincy (Hancock St) one is probably the largest and best one.
The managers are great. Unfortunately Dave B. left in December 2013 but he was a super manager; you saw him do whatever needed to be done… bagging, check out, customer service, cleaning stuff up, stocking fruit. The new manager is pretty nice still. I ran into both regularly at the store and would chat them up. Dave I would give 5 stars. He moved to a location closer to where he lived (he was commuting about an hour). There is a pharmacy on location and the pharmacy manager was pretty nice too.
Customer service is open later (9pm) than the Weymouth store and the shift managers and staff were very nice. If there’s nobody in the seafood counter (say after 8pm), the deli guys have helped me out.
It’s regularly busy especially before bad weather, before Patriots games, and over the weekend.
Big pluses!
+ They usually leave out cookies and goodies in the bakery area. My kids thank this location profusely. I have to avoid the bakery area before mealtimes.
+ decent seafood selection and regularly have various sales e.g., tilapia, cod, shrimp, scallops … sometimes they also sample their crab dip (tasty)
+ good overall selection (much better than Weymouth)
+ car carts!
Minuses:
— parking lot can get very full (it’s part of a plaza)
— busy intersection (Grove and Liberty)
I think some of their «sale» strategy (i.e., what goes on sale) is basically to reduce inventory on something or turn that item over. For instance, ice cream rotates through Breyer’s, Hood, Friendly’s, etc.

It is a nice supermarket. I like their international food aisle as well as the fish selections. The staff are always nice and very helpful, although, the place could be quite busy. Some of the items are limited on the shelf but they restock items often, so no complains. Large parking lot and conviniently located.

This supermarket has the basics, but not much else. Certain things are way more expensive than they are at Shaws, including the deli and fresh spices. The international aisle is basically just tacos. There is also less variety than Shaws, and I don’t see sales as often or for as little. Not bad, but not great.

No.
No.
Uhhhhh. .. no.
It’s kind of grubby and creepy in the store, the parking lot is a nightmare to navigate and the employees that I’ve encountered have been grumpy and short tempered. Maybe because they work in this weirdly laid out store.
I’ve been here three times in the past 3 months, hoping each time was an exception but no, it’s how it is. It’s not somewhere I would want to go at night, and it’s not somewhere I want to buy food from.
No.

Basic Stop and Shop. Produce is okay, not great. I also feel that everytime I am there I have to walk around to other ends of the aisles to get into the aisle because they have people stocking the shelves takin up the whole aisle. This shouldn’t be done at busy times as it creates obstacles for customers and hazards.

It’s a pretty good store. They have what you need, but they are lacking in the extras. I would love more and varied produce. It would be nice to see dragon fruit, lychees, passion fruit, jicama, and other more interesting ingredients.
I don’t really like the weird aisles around the produce that are turned the other way. It’s kind of confusing and I usually just avoid those aisles.
I find the staff to be really nice, for the most part. The cashiers tend to be grumpy a lot of the time, and hardly ever smile. The deli is pretty good, but they definitely try to up-​sell you. I’ve purchased proscuitto twice, once was domestic and once was premium. For four slices I spend 91 cents and 3.92 for premium. I think that’s a really big difference in price! Definitely domestic from now on.
I’ve found lately that the Stop and Shop is more expensive than other stores in the area. When looking at the flyer they are consistently one dollar more expensive than other stores for the same items.

They have stepped up their game since my last review. Deli and fish-​meat counter service has been exceptional lately. Still waiting on that Phillips crab meat I might go 5 stars if they bring that on.

fish market nasty, prices high, service low standards. Less for More.

They have what you need as far as grocery stores go. With that said I would like to say the aisles are placed in too many different directions it makes it difficult to negotiate especially if you happen to be in a rush. That kind of annoyed me. I did happen to pick up a French bread loaf with my other stuff. When I got home (I was hungry and got savage and I tore a piece off) to my sad surprise the bread was so dry inside and it cracked like the earth on the barren desert. Just ok.

I forgot to mention they usually have fish on sale that is not in the flyer. They have great deals on captains cut cod and scallops at least once a month.