Miltons The Store For Men

I just picked up my suit and I’m very impressed. Akeeno helped find the perfect suit and Darrell helped to find the best shirt shoes and belt. When I came back to pick up after the alterations it fit perfectly. Peter was there at pick up and made sure everything fit great. Customer service is obviously important here. Will be recommending to everyone

Had excellent professional service! I worked with an associate named Peter. He was so helpful, worked with me every step of the way. As a woman who wears men’s clothes, I felt especially taken care of. I would send all of my friends here.

My better half and I went into this store thinking ‘ugh, here we go’ expecting a long, drawn out and not so pleasant experience. Man, were we wrong!
Peter waited on us immediately and was extremely pleasant and helpful.
I showed him a photo of a suit we both wanted (one black, the other grey) on their website and he pulled them out immediately. Within minutes we were being pinned by the tailor, who had a great sense of humor to boot.
Then we were directed over to Londyn, who hooked us up with shirts and ties. He was really nice and helpful as well.
Overall the whole experience was painless, quick and actually quite pleasant.
Peter juggled us along with a few others, but did it like a boss.
Kudos to the staff at Milton’s, it’s always wonderful to see that good old fashioned customer service is not necessarily a thing of the past.

The sales associate was awful. I came in on a Thursday night with all of my groomsmen, expecting to make a purchase of 6 suits for my wedding. My fiancé and I had already went shopping ahead of time and chosen the suit that he liked for the groomsmen.
The sales associate told my groomsmen they had to settle with sizes that did not fit them because that location only had a limited number in stock. However, I just looked on the
website and all of the sizes are available.
Moreover, one of my groomsmen asked the sales associate to let him try on the pants that went with the suit and he said that he didn’t have to try it on. So, it was a complete waste of my time to coordinate all of my groomsmen to come to a suit fitting where they weren’t even allowed to try on the whole suit!
The awful service is unbelievable and I would not give them the commission on this large purchase.

This review applies to both the Chestnut Hill location and Braintree locations…
I initially went shopping in the Braintree location, and was looking for a suit that would last me a long time. When I explained this to the sales associate, he directed me towards the «best» suit they had on hand, and explained that it would last me 20 years, so would be well worth the extra $. I am always one to pay more for quality, so I went ahead with the purchase and laid down close to $ 800 for a hugo boss suit. I had the suit tailored in the store, and they told me I had «Lifetime tailoring» on the suit.
I don’t wear suits often, so fast forward about 1.5 years, and about 8 wears of this suit. I take the suit off after attending a business conference and notice that there’s a gigantic hole in one of the pants! I figured, there must be some defect because a suit meant to last me 20 years certainly wouldn’t rip in 8 wears, right?
So, I go to the Chestnut hill store and speak to one of their tailors to see if he can fix the rip. He tells me, not a chance, but then he explains that it looks like the «professionals» at the Braintree store tailored and sized my suit too small. He explains that is why it ripped. So I then ask what we can do to remedy this situation, because obviously I didn’t get what I paid for.
Long story short, they tell me they can’t do anything at this location, but that if I drive down to Braintree (a 45 mins drive!) the general manager Mark will take care of me. So, I drive down to that location, and when I speak with Mark he tells me that the best he can do is have his tailor at that location try and fix the pants. (Didn’t his other tailor JUST get done telling me it can’t be fixed?). I asked if they could replace the pants. He says that because it’s 1.5 years old, there’s nothing they can do. He explains that it probably ripped because I wore it too aggressively (I work all day at a desk, and barely wore the thing). So much for 20 years!!! Oh, and he adds that they’ve since discontinued the «Lifetime tailoring» so I would no longer receive that benefit. REALLYY?!! So glad I just drove all the way down there for nothing.
Finally, Mark says he’s going to speak to the owner and see what they can do. A few weeks later the GM calls while I am in Africa, so I call him back about 3 weeks after he first called me. Basically, he says that they can’t fix the suit (which was established by his own people in Chestnut hill), but would be willing to replace it for ½ price. Okay… fine. He tells me he has to check his inventory and will call me back. 1 month later, still no call back. I’m done with this chain.
If you want a poorly tailored, unsupported suit and don’t mind rolling the dice just to see the thing rip in less than 10 wears this is the chain for you. As for me, I’ll pay a little more to shop at Nordstrom or another chain where I know I’ll get what I pay for, and no questions asked returns are ALWAYS an option. I’m completely unsatisfied and feel as though I threw my hard-​earned money down the toilet.

EXCELLENT selection for my hard to fit size. Great staff and always very helpful and courteous. In house tailor is quick and good. Prices are reasonable and average. I will never go back to M**s W**rhouse.

I’m 43 and have never owned a suit… I explained this to Michael and he treated me with patience and respect anyway! Got a great deal on two suits and some advice from Tushawn… These guys were great and if in the next 43 years I need more suits I will come here again!

I have to say I completely agree with all the comments posted so far. This store is great! They really understand the value of good customer service. Take care of the client, don’t just be fake happy and shiny because it is what is expected of you. My fiancé had a job interview and his only suit, bought at Macy’s 2 years prior, was looking a little shabby. Joe helped us at the South Shore Plaza Store. He was truly engaged and concerned about how my fiancé would look at the interview (and beyond). He was also very patient with my mother, who was shopping with us, and me, who was concerned about a budget. I’ve come out of stores like Men’s Warehouse and even Macy’s and not really felt like anyone cared about their own clothes, the clothes they were selling or how they look on the client. But with the way Miltons treats their clients, they just got a customer for life!

I’m a shopper who does appreciates customer service, quality, and affordability —in that order. Milton’s is the perfect blend of all three.
My Milton’s experiences have ALWAYS been top notch. Note that I’ve only been to the Newton location.
I tend to buy my suits in swarms. When the suits start to look a little shabby, I’ll go out and buy a bunch to replace the worn lot. Recently, I noticed that my suits were looking a little rough around the edges (literally), so I headed over to Milton’s.
I was helped by Philip, who was a straight shooter; if it didn’t look good on you or it looked great on you, you were going to hear it. His critique of whether something looked good on you had NO tie to the price tag. I appreciate that type of honesty. I never got the feeling that he was trying to make a sale. In any case, I ended up making my way to the very talented tailor with four suits and down to the cashiers’ area to pay.
As I was paying for my stuff, the gentleman behind the counter was very helpful as well. We chit chatted and as I’m leaving, he introduces himself as Dana Katz, hands me a business card, and tells me that if I ever need anything else to give him a call. —In case, you haven’t heard the radio commercials, Dana Katz is the president of Milton’s.
Of the three things that I value (customer service, quality, and affordability), customer service is by far the hardest to come by.
Milton’s is a high customer service store that does it right. Their drive to provide high customer service clearly starts at the top and has permeated throughout the company.
Go there if you want great customer service. Go there if you want to look good.

Rarely do I give a 5 for anything — but I am elated to say this is one time I wouldn’t give it a second thought. I’ve been buying suits since the mid 80’s; having bought probably bought no less 50 in the span of my career. I’ve always enjoyed wearing suits and usually paid more for the better brands — like J. Press, Aquascutum, Brooksbrothers, etc. Buying a quality suit is a luxurious indulgence for me whereas for some men it may be a chore.
Part of the experience is relying upon the talents of a salesman who knows his suits. A good salesman also can look at you and know just how his suits will hang on your body; he’ll know your size without asking and know which styles will give you a polished and professional look — regardless of your frame. A good suit salesman wears the brands he sells and he looks like a million dollars in them. (It could be said He wears the suit rather than the other way around.) When he’s done with you, he’s helped you pick a suit (and often a few shirts and ties) that will leave you looking as good as he does.
I’m sure I’ll get a few comments from the lable-​concious who’ll consider this review heresy; you don’t need to go to Newbury Street OR spend 1500 for a good looking suit. There’s a gent by the name of Jose @ Milton’s in Braintree who embodies the savvy and gentlemanly polish that I only wish I could have come across 20 years earlier. If you’re just starting out and looking for that «interview suit» or you’re looking to update your professional wardrobe — Jose is the man you’ll need to know. As the workplace gets more and more casual and suits become less common, it becomes harder and harder to find the gentlemen who dress those of us who aspire to be regarded as such. Milton’s is lucky to have one of these rare experts.
This store has great quality suits and very good prices. The brands may not be as famous, but the fabrics and stitching are top notch. They have great deals like buy one get one free on top of already reasonable prices. Check it out and let me know what you think… I give them a 5!

I live in Chicago, but I visit my family in Boston about once a year. With each trip I always allow some time to buy clothing at Miltons (wish they had a store in Chicago). I like they’re astonishing selection, ridiculously low prices and the help is incredibly good. In plain English, I dislike shopping for clothing unless I’m at Miltons.

I shop for most of my clothes at Milton’s. Milton’s is the only store at the South Shore Plaza that is fully dedicated in getting a man dressed. I get my work clothes here (shirts, ties, slacks, and shoes), suits for events, casual wear, and clothes for a night out on the town. They have great brands such as Mavi Jeans, Lacoste, Kenneth Cole, Hugo Boss, Calvin Klein, and many others. Their prices are competitive but come with plenty of cash in the wallet as the prices are not cheap. They do have excellent customer service and it is easy to build a rapport with them. The only downside to Milton’s is that the quantities are limited for larger sizes of their selection (especially with the casual clothes).